HVAC Technical Support Specialist

This onsite role provides post-sale support for HVAC and refrigeration equipment, delivering basic troubleshooting, installation assistance, and training from Neenah, WI, with coverage from Madison, WI as needed.

Responsibilities

• Provide basic troubleshooting and installation support for HVAC/R equipment.
• Diagnose issues within refrigeration circuits, components, and controls to guide callers toward the appropriate resolution.
• Prepare and share technical documentation with contractors, engineers, and other personnel.
• Document call information to support any required follow-up actions.
• Lead training classes on basic installation and troubleshooting techniques.
• Other duties as assigned.

Requirements

• A positive attitude with a genuine desire to help others and the ability to remain calm under pressure.
• Exceptional communication and presentation skills.
• Basic computer skills, including Microsoft Windows.
• A strong desire to learn everything related to the assigned products.
• Resourcefulness and a forward-looking mindset.
• 3+ years of experience in the installation and service of HVAC/R equipment.
• Strong written communication and customer service skills.

Technologies

• Microsoft Windows

Benefits

• Competitive pay based on experience.
• Comprehensive benefits package for full-time employees.
• Flexible work schedules including Summer Flex Hours, First Shift, and no weekends.
• Paid time off covering sick leave, vacation, personal days, jury duty, holidays, and volunteer time.
• Wellness challenges, incentives, and coaching.
• Retirement plan options with a company match.
• And so much more.

Why join Auer Steel?

• Competitive pay based on experience.
• Comprehensive benefits package for full-time employees.
• Flexible work schedules with Summer Flex Hours, First Shift, and no weekends.
• Paid time off including sick, vacation, personal days, jury duty, holidays, and volunteer time.
• Wellness challenges, incentives, and coaching.
• Retirement plan options with a company match.
• And so much more.

What does this position do?

• Provide basic troubleshooting and installation assistance for HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers, and other personnel.
• Document call information for potential follow-up requirements.
• Conduct training classes on basic installation and troubleshooting techniques.
• Other duties as assigned.

What is required?

• A positive attitude, a desire to help others, and a demeanor that remains steady under pressure.
• Exceptional communication and presentation skills.
• Basic computer skills, Microsoft Windows.
• A desire to learn everything there is to know about assigned products.
• Resourcefulness and vision.
• 3+ years of experience in the installation and service of HVAC/R equipment.
• Strong written communication and customer service skills.