New York State

Support Jobs in New York State

2 jobs found

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1mo ago

Technical Support Specialist

Cattaraugus-Allegany-Erie-Wyoming BOCES New York, NY

New York, NY

1mo ago Closed

$52k+/yr Full time Application Support Av Support Computer Skills

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Cattaraugus-Allegany-Erie-Wyoming BOCES is seeking a Technical Support Specialist (Audio/Visual Focus) for onsite work across New York State. This Civil Service position centers on deploying, maintaining, troubleshooting, and supporting advanced audio/visual (AV) systems and integrated auditorium multimedia technologies, while also delivering computer-related support that keeps customers and internal teams up and running.

Salary: $52,223 per year. Location: New York State (onsite). Minimum experience: 2 years.

What you’ll do

Troubleshoot technical problems and provide computer diagnostics; notify appropriate technology staff of software failures.
Provide technical advice to users regarding data communication equipment and data transmission.
Install, configure, and maintain desktop, laptop, tablet, and PDA hardware, along with peripheral equipment.
Discuss software applications with users to determine satisfaction and the need for modifications.
Install application software on networks and maintain network documentation; assist with administration of a local area network (LAN) for state and local personal computer networks.
Maintain an inventory of supplies such as toner, ribbons, and printer cartridges.
Distribute data processing output to users.
May train administrative, support, and clerical staff in basic computer usage and office application software.
May update manuals and files on system operating procedures and develop reports through the State Legacy System.

Your AV and auditorium systems focus

DMX lighting control systems and theatrical or auditorium lighting infrastructure.
Crestron control systems and integrated room automation technologies.
Sound reinforcement and public address (PA) systems.
Video display technologies, including projectors, LED displays, digital signage, and associated distribution platforms.
System integration, commissioning, and end-user training.

Requirements

Graduation from high school (or high school equivalency diploma) plus one of the following pathways:
- A) Associate Degree in Computer Science, Information Science, Information Technology, or a closely related field (or equivalent).
- B) Completion of a one (1) year certificate program in Computer Science or electronics and one (1) year experience installing, operating, maintaining, and/or diagnosing a data communication network or electronic equipment.
- C) Two (2) years of experience installing, operating, maintaining, and/or diagnosing a data communication network or electronic equipment.
Degree must be awarded by a college or university accredited by a regional, national, or specialized agency recognized by the U.S. Department of Education.
If your degree was awarded outside the United States and its territories, you must provide independent verification of equivalency.
Pay the required evaluation fee.
Special requirement for appointment in school districts / BOCES: For positions involving direct contact with students, a clearance for employment from the State Education Department is required.
This is a Civil Service position. Only applicants meeting minimum Civil Service qualifications should apply.

Technologies you’ll work with

Windows operating systems
DMX lighting control systems
Crestron control systems
LED displays and digital signage
State Legacy System
Local area network (LAN)

Application

Apply online.

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2mo ago

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York 🇺🇸 Remote

New York

2mo ago Closed

$23 - $23/hr Full time Case Management Collections Support Contact Center

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Remote Legal Customer Service Representative (Help Desk) role supporting a consumer protection law firm with client-facing, call center-style help desk duties.

Responsibilities

Use Salesforce CRM to manage client concern intake and responses via phone
Coordinate with collections agencies by phone to obtain documentation related to settlements
Review documents submitted by clients and collections agencies to ensure they meet required criteria
Upload approved documents into the firm’s system
Support attorneys and provide administrative help to office staff as needed
Handle additional ad hoc tasks when required
Operate in a heavy client-facing call center structure

Requirements

1–2 years of office support experience
Strong organizational and time-management skills
Computer literate; ability to learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and effective communication with clients, staff, and outside parties
Spanish fluency is a plus
Salesforce experience is a plus

Technologies

Salesforce CRM
Firm’s case management software

Schedule & Location

Full-Time Help Desk role
Remote work from New York State
Must be located within the Eastern Time Zone
Training: 6-week (REMOTE) training program, 9:00 AM–6:00 PM EST, Monday through Friday
After training: work-from-home hours 11:00 AM–8:00 PM EST

Compensation

USD 23/hour
Training requirement hours are included (as noted in the description)

Benefits

Compensation is competitive and commensurate with expertise and previous experience
Training and guidance
Medical, Dental & Vision Benefits
401K benefits with employer match
Paid Time Off (PTO)
An incredible team of smart and supportive people

About the Firm

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. The practice focuses on first-rate legal representation for clients facing challenges from their creditors, using creative legal strategies and theories at the cutting edge of consumer law.

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Support Jobs in New York State

Technical Support Specialist

Legal Customer Service Representative (Help Desk)

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