Legal Customer Service Representative (Help Desk)

Remote Legal Customer Service Representative (Help Desk) role supporting a consumer protection law firm with client-facing, call center-style help desk duties.

Responsibilities

• Use Salesforce CRM to manage client concern intake and responses via phone
• Coordinate with collections agencies by phone to obtain documentation related to settlements
• Review documents submitted by clients and collections agencies to ensure they meet required criteria
• Upload approved documents into the firm’s system
• Support attorneys and provide administrative help to office staff as needed
• Handle additional ad hoc tasks when required
• Operate in a heavy client-facing call center structure

Requirements

• 1–2 years of office support experience
• Strong organizational and time-management skills
• Computer literate; ability to learn the Firm’s case management software
• Highest ethical standards and professional integrity
• Strong interpersonal skills and effective communication with clients, staff, and outside parties
• Spanish fluency is a plus
• Salesforce experience is a plus

Technologies

• Salesforce CRM
• Firm’s case management software

Schedule & Location

• Full-Time Help Desk role
• Remote work from New York State
• Must be located within the Eastern Time Zone
• Training: 6-week (REMOTE) training program, 9:00 AM–6:00 PM EST, Monday through Friday
• After training: work-from-home hours 11:00 AM–8:00 PM EST

Compensation

• USD 23/hour
• Training requirement hours are included (as noted in the description)

Benefits

• Compensation is competitive and commensurate with expertise and previous experience
• Training and guidance
• Medical, Dental & Vision Benefits
• 401K benefits with employer match
• Paid Time Off (PTO)
• An incredible team of smart and supportive people

About the Firm

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. The practice focuses on first-rate legal representation for clients facing challenges from their creditors, using creative legal strategies and theories at the cutting edge of consumer law.