IT Support Specialist

J. Morrissey is seeking an IT Support Specialist for the Norwalk, CT office. This onsite contract role offers the opportunity to deliver hands-on support to executives and staff, manage Windows and Microsoft 365 environments, and help maintain a hybrid Azure AD and end-user devices. The position pays $30-$40 per hour and supports the organization as it grows its internal IT team.

Responsibilities

• Be the primary on-site IT support contact for the Norwalk office, delivering high-touch assistance to executives and staff by diagnosing and resolving Level 1 and Level 2 hardware and software issues, Microsoft 365, VPN, password, and workplace technology problems, while guiding tickets to resolution.
• Configure, deploy, and support laptops, desktops, peripherals, user accounts, and access in a hybrid Azure Active Directory environment, while handling onboarding and offboarding of devices and users.
• Maintain and support office technology such as conference rooms, printers, connectivity, and other workplace systems, and assist with basic networking tasks including VLAN setup, network port activation/deactivation, and troubleshooting connectivity in coordination with the VP of IT.
• Manage IT asset inventory, equipment lifecycles, and device provisioning, while taking part in hardware refreshes, re-imaging efforts, technology rollouts, and other IT projects aimed at improving the end-user experience and efficiency.
• Collaborate with the IT Manager and global IT teams to identify process improvements, improve support documentation, and support the organization’s shift from outsourced IT to a growing internal IT team.

Requirements

• Hands-on IT support experience in a corporate or professional office setting.
• Preference for experience delivering high-touch, customer-focused support to executive leadership or similarly demanding users.
• Proven ability to manage multiple support requests concurrently while maintaining strong customer service.
• Experience with Microsoft 365 environments, endpoint deployment, and user provisioning; familiarity with hybrid Azure Active Directory is preferred.
• Strong troubleshooting skills across Windows OS and Microsoft 365, including Outlook, Teams, and OneDrive.
• Working knowledge of Active Directory, Azure Active Directory in hybrid environments, device management tools, and basic networking concepts such as VPN and VLANs.
• Experience with ticketing or IT service management platforms.
• Strong organizational, communication, and customer service skills, with the ability to interact professionally with executives and employees at all levels.
• Proactive, service-oriented mindset with a willingness to learn and expand technical responsibilities.

Technologies

• Microsoft 365
• Azure Active Directory
• Windows
• Outlook
• Teams
• OneDrive
• Active Directory
• VPN
• VLANs

Knowledge & Skills

• Strong troubleshooting across Windows operating systems and Microsoft 365, including Outlook, Teams, and OneDrive.
• Working knowledge of Active Directory, Azure AD in hybrid environments, device management tools, and basic networking concepts such as VPN connectivity and VLANs.
• Experience with ticketing or IT service management platforms.
• Strong organizational, communication, and customer service skills, with the ability to interact professionally with executives and employees at all levels.
• Proactive, service-oriented mindset with a willingness to learn and expand technical responsibilities.