Support internal end users as a first-point-of-contact IT Help Desk Technician in a hybrid role in Norwalk, CT.

Act as the primary contact for internal end users, delivering friendly, responsive support in person and by phone
Deploy, configure, and image laptops for new hires and equipment refreshes
Support new user onboarding, including account setup, hardware provisioning, and orientation to company systems
Assist with patch management and routine software and OS updates across end-user devices
Provide basic network troubleshooting and monitoring; escalate complex issues to Tier 2 and/or the IT team as needed
Log, track, and document support requests thoroughly and accurately
Maintain accurate inventory of laptops, peripherals, and other IT equipment
Follow up with end users to confirm issues are fully resolved and satisfaction is high
Support IT projects and process improvements as assigned

Authorized to work in the U.S. and able to pass a background check
High school diploma or equivalent required; Associate’s degree or IT-related coursework or certifications (CompTIA A+, Network+) is a plus
0-1 years of experience in help desk, IT support, or customer service
Excellent customer service skills with a friendly, professional demeanor
Team-first attitude with genuine eagerness to learn new tools and technologies
Basic working knowledge of Windows and/or macOS, Azure Active Directory, and networking fundamentals
Familiarity with Microsoft 365 Admin suite and Office product troubleshooting
Strong verbal and written communication skills; able to explain technical issues in plain language
Self-motivated and detail-oriented; able to manage multiple tickets and priorities at once
Ability to lift and transport laptops and IT equipment (up to 25 lbs)

Competitive salary and comprehensive benefits package
Medical, Dental, and Vision Insurance
Flexible scheduling and remote work options
Paid Time Off (PTO)
Career growth based on performance (75% of employees were promoted within Summit Wash Holdings)
Referral Bonus program
Supportive, collaborative culture with a focus on work-life balance

Premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions
Gold-standard integrity, quality, and commitment to excellence
Mission includes exceptional service and reliable data platforms that support business decisions and operations

AI tools may be used to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses
AI tools may identify potential inconsistencies or verification signals based on available information
AI supports the recruitment team but does not replace human judgment
Final hiring decisions are made by humans

Help Desk Technician I

Job Description