Support Jobs in Parsippany-Troy Hills, NJ

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6d ago

Help Desk Technician

Langan Engineering & Environmental Services Parsippany-Troy Hills, NJ

Parsippany-Troy Hills, NJ

6d ago

$26 - $35/hr Full time Application Support Computer Skills Customer Support

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Job Description

Langan Engineering & Environmental Services is hiring an on-site Help Desk Technician in Parsippany-Troy Hills, NJ. This full-time role offers a competitive hourly range of $26-$35 and a comprehensive benefits package designed to support employees and their families. You will join a national support team responsible for installing, configuring, and troubleshooting software and hardware, resolving user account issues, and serving as the first point of contact for end users. The position is on-site with occasional travel to satellite offices on a rotational schedule.

Benefits

Company-paid medical, dental, and vision coverage for full-time employees
Life insurance
Short- and long-term disability insurance
Paid pregnancy disability leave
401(k) or Roth with company match
Paid time off including parental and military leave
Employee referral and professional license bonuses
Educational reimbursement
Employee resource groups
Flexible work schedules
Extensive training
Wellness programs
Buddy and mentoring programs

Responsibilities

Provide technical support by diagnosing, analyzing, and resolving end-user issues
Log and track incidents in the ticketing system and monitor progress to ensure timely resolution
Install and configure computers, software, and peripherals in line with established standards
Prioritize client needs by developing and maintaining productive relationships with users
Suggest alternative solutions when appropriate and escalate complex issues as needed
Travel to satellite offices on a rotating schedule to deliver on-site support
Perform additional duties as assigned

Requirements

A high school diploma is required; an associate degree or bachelor's degree in information technology, computer science, or a related field is preferred
Strong customer service skills with the ability to empathize and professionally troubleshoot and resolve user issues
Proficiency with the Microsoft Office suite and solid knowledge of current Windows operating systems
Familiarity with network troubleshooting and connectivity issues
Availability to work occasional evenings and weekends and to drive to branch office locations as needed
Excellent written and verbal communication skills
Strong attention to detail with analytical, multitasking, and sound judgment abilities
Ability to work effectively both independently and as part of a team

Technologies

Microsoft Office suite
Windows operating systems
Ticketing system

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