Clinical Services Customer/Technical Support Associate

The Clinical Services Customer/Technical Support Associate role at Canfield Scientific focuses on Tier-1 support, troubleshooting, and study readiness for clinical medical photography systems and related in-house software.

Responsibilities

• Provide Tier-1 technical support for Canfield clinical medical photography computer systems, covering both 2D and 3D
• Support clinical project teams by troubleshooting software, hardware, and network issues
• Handle disaster recovery for field-deployed systems
• Perform remote updates and upgrades for field-deployed systems
• Deliver technical support for in-house software used to create and monitor clinical studies
• Run User Acceptance Testing (UAT) for medical photography systems to confirm study-specific configuration and performance before deployment

Requirements

• Bachelor’s or Associate’s degree in a technical field, or at least 3 years of applicable work experience
• Proven experience troubleshooting MS Windows applications and hardware peripherals
• Experience working with internal and external clients, including analyzing needs, identifying potential issues, and following through on solutions
• Ability to observe workflows, diagnose problems, and propose improvements
• Demonstrated experience with basic TCP/IP networking and remote assistance
• Willingness to embrace new technologies and apply problem-solving that thinks beyond standard approaches

Technologies

• MS Windows
• TCP/IP Networking

Location

• Parsippany-Troy Hills, NJ (onsite)

Compensation

• USD 60,000 - 75,000 per year

Benefits

• Paid days off
• Medical, dental, and vision insurance
• Discretionary bonus eligibility may be available
• 401(k) plan with employer match (currently 50%)

Desired (Plus)

• IT or technical consulting experience
• Photography knowledge/background