Desktop Support Technician

Onsite Desktop Support Technician providing end-user IT support in Parsippany, NJ for a client of Compucom Staffing.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Resolves network connection issues and tracks connections back to network switches
• Escalates problems to a higher level of support if unable to resolve
• Represents the company professionally and communicates effectively with customers and colleagues
• Interacts with customers, responding to routine technical questions or requests for information

Requirements

• Minimum 3 to 6+ years of experience supporting PC hardware and software
• Comfort with providing hands-on support for network connectivity issues
• Hardware and software support experience
• Deskside support experience
• Customer facing experience
• Mobile device support experience
• Ability to multi-task in a fast-paced environment with strong personalities and attention to detail
• CompTIA A+ certification preferred but not required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Wage Range

The hourly rate for this position is between $20.25 and $27.00. Starting pay within this range may reflect geography or market, skills, education, experience, and other qualifications. This is a W2 only role, no Corp to Corp.

Equal Employment Opportunity

Compucom Staffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

To the extent required by applicable law, the company maintains a smoke-free workplace.

California Residents

Please review the California Consumer Privacy Act notice. We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Maryland Applicants

Under Maryland law, an employer may not require or demand, as a condition of employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Violations may lead to criminal penalties and civil liability.

Rhode Island Applicants

The company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is covered by the state workers’ compensation law.

#INDCCStaffing