Peoria, AZ

Support Jobs in Peoria, AZ

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IT Support Technician

The Austin Centers for Exceptional Students Peoria, AZ

Peoria, AZ

Today

$45k - $50k/yr Full time Education Technology End User Support Google Workspace

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Job Description

IT Support Technician provides first level onsite classroom technology support across two ACES Integrated locations in Peoria, AZ.

Responsibilities

Deliver first level technical support for classroom technology and instructional devices
Support classroom desktops, Windows 11 laptops, iPads, printers, projectors, interactive displays, speakers, webcams, and educational technology equipment
Troubleshoot classroom hardware, software, printing, audio visual, and internet connectivity issues
Keep classroom devices and technology equipment operational and ready for daily instruction
Assist teachers and classroom staff with technology questions and troubleshooting needs
Support classroom setup changes, device replacements, and technology deployments
Troubleshoot and support student and staff devices, including Windows 11 devices and iPads
Help with account access, password resets, MFA support, and Google Workspace related issues
Support Microsoft Office, Google Workspace, and classroom software platforms
Escalate advanced technical issues to senior IT staff when necessary
Maintain strong customer service and professional communication during support interactions
Explain technical concepts clearly to teachers, staff, and non-technical users
Perform first level troubleshooting for classroom wireless and internet connectivity issues
Support classroom printers, docking stations, monitors, and other office peripherals
Assist with maintaining classroom technology inventory and device tracking
Create and update technical documentation and classroom support procedures
Travel between both ACES Integrated locations to provide onsite classroom support
Assist with classroom technology installations, cable management, equipment moves, and classroom deployment projects
Participate in after hours support or classroom setup projects when required
Support secure classroom technology practices
Identify recurring classroom technology issues and recommend improvements to improve reliability and efficiency
Ensure devices have approved software patches and antivirus/endpoint protection
Report suspicious activity, phishing attempts, or security concerns to senior IT staff
Support organizational technology standards and acceptable use policies
Support wireless access points, switches, firewalls, and internet related issues
Assist senior IT staff with first level troubleshooting of wireless access points, switches, firewalls, and internet connectivity issues
Assist with monitoring network performance and reporting outages or abnormalities
Coordinate with senior IT staff and vendors during outages or infrastructure maintenance

Requirements

Associate degree in Information Technology, Computer Science, or related field (preferred)
Minimum 2 years of IT support experience
Experience supporting Windows 11 environments, Microsoft Office applications, Windows laptops, Chromebooks, Google Workspace, and iPads
Experience troubleshooting office setup peripherals including printers, monitors, docking stations, webcams, scanners, and conference room equipment
Basic understanding of networking concepts: switches, wireless networking, TCP/IP, DNS, and internet connectivity
Basic understanding of cybersecurity principles and endpoint security tools
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize and manage multiple support requests in a fast paced environment
Ability to travel between multiple clinic locations regularly
Valid driver’s license and reliable transportation
Ability to lift up to 25 pounds frequently and up to 40 pounds occasionally

Technologies

Windows 11
Microsoft Office
Google Workspace
iPads
TCP/IP
DNS
MFA
Google Workspace Admin
Chromebooks
Fortinet
Ubiquiti
M365
NinjaOne
Freshservice
Endpoint protection
Antivirus
FERPA
CompTIA A+
Google certifications
Microsoft certifications
MDM

Benefits

401(k)
Health insurance
Health savings account
Dental insurance
Vision insurance
Life insurance
Disability insurance
Employee assistance program
Paid time off
Paid training
Professional development assistance

Preferred Qualifications

Familiarity with Fortinet, Ubiquiti, Google Workspace Admin, M365, NinjaOne, or Freshservice
Knowledge of FERPA compliance and education technology operations
Exposure to Windows server environments and basic educational support (PCs, iPads, Chromebooks, etc.) preferred
Experience supporting classroom audio visual systems and instructional technology
Industry certifications such as CompTIA A+, Google certifications, or Microsoft certifications
Proven track record providing Network, Systems, and Customer support
Basic understanding of cybersecurity best practices including phishing awareness, endpoint protection, MFA, and secure account management
Previous experience providing end-user support in a fast-paced dynamic environment
Experience supporting healthcare or multi-site environments
Familiarity with mobile device management (MDM) platforms and device deployment processes preferred

Position Impact

Supports the launch and long-term growth of the ACES Integrated program through dedicated classroom technology coverage across two locations
Helps build a stable and scalable technology foundation to improve classroom reliability, reduce instructional downtime, and enhance learning experiences
Enables the broader IT department to focus on enterprise infrastructure, cybersecurity, and strategic initiatives while maintaining support coverage for program expansion
May require occasional after-hours or summer support during classroom deployments or campus technology projects

Location: Peoria, AZ (onsite)

Salary: USD 45,000 - 50,000 per year

Minimum Experience: 2 years

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3mo ago

Mac Technical Support Technician with basic windows knowledge

Bel-tronics Communications Systems Inc Peoria, AZ

Peoria, AZ

3mo ago Closed

$18 - $24/hr Full time Apple Business Manager Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 25, 2026).

Job Description

Bel-tronics Communications Systems Inc is seeking a Mac Technical Support Technician who can handle escalated macOS issues while providing basic Windows support in a mixed-OS environment. This onsite role in Peoria, AZ concentrates on hands-on troubleshooting for Apple devices such as MacBook, iMac, and Mac Mini, pairing hardware diagnostics with user guidance on security and best practices. The position offers compensation in the range of USD 18 to 24 per hour.

Responsibilities

Respond to and manage support requests via phone, email, chat, and ticketing systems.
Provide macOS support for MacBook, iMac, and Mac Mini devices.
Troubleshoot and resolve issues related to macOS, Apple hardware, iCloud, Apple ID, and third-party applications commonly used in Mac environments.
Support Apple Business Manager, MDM and RMM platforms, and deployment workflows.
Utilize knowledge of firmware updates and password lockout issues to assist users.
Assist users with macOS updates, system performance concerns, and application compatibility.
Perform hardware diagnostics and repairs including SSD replacements, RAM upgrades, battery swaps, and logic board troubleshooting.
Configure and support network services such as SMB shares, VPN connections, shared printers, and Wi-Fi access points in mixed OS environments.
Provide basic Windows 10/11 support, including password resets, desktop troubleshooting, and Office 365 user management.
Collaborate with Windows and network teams to ensure seamless cross-platform integration.
Maintain accurate documentation and ticket tracking using internal systems.
Provide guidance and training to end users on macOS best practices and security.
Participate in monthly maintenance tasks and client health checks.

Requirements

2+ years of experience supporting macOS in a business environment.
Strong understanding of macOS Ventura/Sonoma, Apple hardware, and Apple ecosystem tools.
Experience with MDM solutions is highly preferred.
Familiarity with Office 365 on macOS, including Outlook and Teams.
Basic Windows support experience (Windows 10/11, Office 365, desktop troubleshooting).
Basic networking knowledge: DNS, DHCP, VPN, SMB, and Wi-Fi troubleshooting.
Excellent communication and documentation skills.
Apple Certified Support Professional (ACSP) or similar certification is a plus.
A+ or Network+ certification is beneficial but not required.
Time Machine and backup strategy support, macOS recovery and internet recovery tools, and FileVault encryption management.
macOS system logs and crash report analysis capabilities.
Reliable transportation.

Technologies

macOS, macOS Ventura, macOS Sonoma
Apple devices: MacBook, iMac, Mac Mini
Apple Business Manager, MDM, and RMM platforms
iCloud, Apple ID, Office 365
Windows 10/11, DNS, DHCP, VPN, SMB, Wi-Fi
Time Machine, backup strategies, macOS recovery tools, internet recovery tools
FileVault encryption management
macOS system logs and crash report analysis
Apple hardware and ecosystem tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment

This position is based at our headquarters in Peoria, AZ. Onsite work is required.

Schedule

Monday to Friday
Full-time, in-person

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Support Jobs in Peoria, AZ

IT Support Technician

Mac Technical Support Technician with basic windows knowledge

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