IT Support Technician

IT Support Technician provides first level onsite classroom technology support across two ACES Integrated locations in Peoria, AZ.

Responsibilities

• Deliver first level technical support for classroom technology and instructional devices
• Support classroom desktops, Windows 11 laptops, iPads, printers, projectors, interactive displays, speakers, webcams, and educational technology equipment
• Troubleshoot classroom hardware, software, printing, audio visual, and internet connectivity issues
• Keep classroom devices and technology equipment operational and ready for daily instruction
• Assist teachers and classroom staff with technology questions and troubleshooting needs
• Support classroom setup changes, device replacements, and technology deployments
• Troubleshoot and support student and staff devices, including Windows 11 devices and iPads
• Help with account access, password resets, MFA support, and Google Workspace related issues
• Support Microsoft Office, Google Workspace, and classroom software platforms
• Escalate advanced technical issues to senior IT staff when necessary
• Maintain strong customer service and professional communication during support interactions
• Explain technical concepts clearly to teachers, staff, and non-technical users
• Perform first level troubleshooting for classroom wireless and internet connectivity issues
• Support classroom printers, docking stations, monitors, and other office peripherals
• Assist with maintaining classroom technology inventory and device tracking
• Create and update technical documentation and classroom support procedures
• Travel between both ACES Integrated locations to provide onsite classroom support
• Assist with classroom technology installations, cable management, equipment moves, and classroom deployment projects
• Participate in after hours support or classroom setup projects when required
• Support secure classroom technology practices
• Identify recurring classroom technology issues and recommend improvements to improve reliability and efficiency
• Ensure devices have approved software patches and antivirus/endpoint protection
• Report suspicious activity, phishing attempts, or security concerns to senior IT staff
• Support organizational technology standards and acceptable use policies
• Support wireless access points, switches, firewalls, and internet related issues
• Assist senior IT staff with first level troubleshooting of wireless access points, switches, firewalls, and internet connectivity issues
• Assist with monitoring network performance and reporting outages or abnormalities
• Coordinate with senior IT staff and vendors during outages or infrastructure maintenance

Requirements

• Associate degree in Information Technology, Computer Science, or related field (preferred)
• Minimum 2 years of IT support experience
• Experience supporting Windows 11 environments, Microsoft Office applications, Windows laptops, Chromebooks, Google Workspace, and iPads
• Experience troubleshooting office setup peripherals including printers, monitors, docking stations, webcams, scanners, and conference room equipment
• Basic understanding of networking concepts: switches, wireless networking, TCP/IP, DNS, and internet connectivity
• Basic understanding of cybersecurity principles and endpoint security tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple support requests in a fast paced environment
• Ability to travel between multiple clinic locations regularly
• Valid driver’s license and reliable transportation
• Ability to lift up to 25 pounds frequently and up to 40 pounds occasionally

Technologies

• Windows 11
• Microsoft Office
• Google Workspace
• iPads
• TCP/IP
• DNS
• MFA
• Google Workspace Admin
• Chromebooks
• Fortinet
• Ubiquiti
• M365
• NinjaOne
• Freshservice
• Endpoint protection
• Antivirus
• FERPA
• CompTIA A+
• Google certifications
• Microsoft certifications
• MDM

Benefits

• 401(k)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee assistance program
• Paid time off
• Paid training
• Professional development assistance

Preferred Qualifications

• Familiarity with Fortinet, Ubiquiti, Google Workspace Admin, M365, NinjaOne, or Freshservice
• Knowledge of FERPA compliance and education technology operations
• Exposure to Windows server environments and basic educational support (PCs, iPads, Chromebooks, etc.) preferred
• Experience supporting classroom audio visual systems and instructional technology
• Industry certifications such as CompTIA A+, Google certifications, or Microsoft certifications
• Proven track record providing Network, Systems, and Customer support
• Basic understanding of cybersecurity best practices including phishing awareness, endpoint protection, MFA, and secure account management
• Previous experience providing end-user support in a fast-paced dynamic environment
• Experience supporting healthcare or multi-site environments
• Familiarity with mobile device management (MDM) platforms and device deployment processes preferred

Position Impact

• Supports the launch and long-term growth of the ACES Integrated program through dedicated classroom technology coverage across two locations
• Helps build a stable and scalable technology foundation to improve classroom reliability, reduce instructional downtime, and enhance learning experiences
• Enables the broader IT department to focus on enterprise infrastructure, cybersecurity, and strategic initiatives while maintaining support coverage for program expansion
• May require occasional after-hours or summer support during classroom deployments or campus technology projects

Location: Peoria, AZ (onsite)

Salary: USD 45,000 - 50,000 per year

Minimum Experience: 2 years