This position is no longer accepting applications
Closed on August 13, 2026.
This role is filled — get an email when new Technical Support roles open on SupportJobs.io:
Desktop Support Specialist
End User Support
Help Desk Support
Information Technology (IT)
ITSM
Patch Management
Remote Support
Security
Service Desk
ServiceNow
Servicenow
Technical Support
Vulnerability Management
Windows
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Job Description
The Desktop Support Specialist role centers on vulnerability management for Windows endpoints, coordinating remediation, applying OS patches, and generating ServiceNow reports. This onsite contract position is based in Phoenix, AZ.
Responsibilities
- Monitor and prioritize vulnerabilities across Windows endpoints and coordinate remediation efforts
- Apply operating system patches, software updates, and remove unauthorized software
- Create dashboards and reports to track remediation progress
- Manage tickets and reporting within ServiceNow
- Provide remote desktop support and troubleshoot endpoints
- Lead vulnerability resolution efforts for critical assets
Requirements
- 3–5+ years of desktop support or endpoint management experience
- Strong ServiceNow experience for ticketing and reporting
- Experience with Windows patching and vulnerability remediation
- Dashboard and report creation experience
- Strong troubleshooting and problem solving skills
Technologies
- ServiceNow
- Windows
Nice to Have
- ServiceNow Vulnerability Response (VR)
- Relevant IT certifications
Compensation
Hourly rate ranges from $26.00 to $31.00 per hour, depending on experience.
Duration
6-month contract-to-hire
Location and Work Arrangement
- Phoenix, AZ (onsite)
- In person
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