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Insight Global

Desktop Support Specialist

Insight Global
Phoenix, AZ $26 - $31/hr Contract Posted 5d ago
End User Support Help Desk Support Information Technology (IT) ITSM Patch Management Remote Support Security Service Desk ServiceNow Servicenow Technical Support Vulnerability Management Windows
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Job Description

The Desktop Support Specialist role centers on vulnerability management for Windows endpoints, coordinating remediation, applying OS patches, and generating ServiceNow reports. This onsite contract position is based in Phoenix, AZ.

Responsibilities

  • Monitor and prioritize vulnerabilities across Windows endpoints and coordinate remediation efforts
  • Apply operating system patches, software updates, and remove unauthorized software
  • Create dashboards and reports to track remediation progress
  • Manage tickets and reporting within ServiceNow
  • Provide remote desktop support and troubleshoot endpoints
  • Lead vulnerability resolution efforts for critical assets

Requirements

  • 3–5+ years of desktop support or endpoint management experience
  • Strong ServiceNow experience for ticketing and reporting
  • Experience with Windows patching and vulnerability remediation
  • Dashboard and report creation experience
  • Strong troubleshooting and problem solving skills

Technologies

  • ServiceNow
  • Windows

Nice to Have

  • ServiceNow Vulnerability Response (VR)
  • Relevant IT certifications

Compensation

Hourly rate ranges from $26.00 to $31.00 per hour, depending on experience.

Duration

6-month contract-to-hire

Location and Work Arrangement

  • Phoenix, AZ (onsite)
  • In person

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