Help Desk Technician

TRU Infusion is hiring a Help Desk Technician for an on-site IT role in Phoenix, AZ. In this position, you will deliver Tier 1 support to employees and help keep day-to-day technology running smoothly across company and client environments.

This role combines hands-on troubleshooting with documentation, coordination, and ongoing support improvements. You will work with the IT Director while also handling issues independently, contributing to a reliable support experience as the team supports business operations and continued growth.

Role Overview

• On-site in Phoenix, AZ (in person)
• First-level technical support for employees and operational technology needs
• Support delivered via phone, Microsoft Teams, remote desktop, and an IT ticketing system
• Ability to work early morning shifts to support operations
• Limited remote work opportunities and occasional travel within Arizona

Responsibilities

• Provide Tier 1 support through phone, Microsoft Teams, remote desktop, and the ticketing system
• Document work performed and maintain accurate ticket records
• Create and update internal knowledge base articles
• Coordinate with vendors for warranty repairs and technical support
• Maintain hardware and software inventory
• Participate in an on-call rotation (typically one week per month)
• Assist with technology projects as assigned
• Help ensure IT security and compliance requirements are maintained for company and client needs

Requirements

• Experience supporting Windows 10/11, macOS, Android, and iOS devices
• Familiarity with imaging and deploying new computer systems
• Experience with workstation setup, configuration, and break/fix troubleshooting
• Working knowledge of Active Directory and Microsoft Entra ID
• Basic network connectivity understanding and troubleshooting, including TCP/IP, DNS, VPN, and LAN
• Experience using an IT ticketing system to document and manage support requests
• Experience providing remote support using remote desktop tools
• Familiarity with Microsoft 365 administration; Google Workspace experience is a plus
• 1–3 years of recent IT Help Desk or Desktop Support experience
• Strong problem-solving and troubleshooting skills
• Ability to multitask, prioritize, and manage multiple requests in a timely manner
• Professional demeanor, positive attitude, and strong communication and interpersonal skills
• Ability to work independently and contribute to a small IT team
• Self-motivated and dependable, with willingness to learn
• Associate degree in Information Technology or a related field is highly desired
• A+ certification is a plus
• Ability to lift up to 50 lbs

Technologies

• Windows 10/11, macOS, Android, iOS
• Active Directory, Microsoft Entra ID
• TCP/IP, DNS, VPN, LAN
• Microsoft Teams, Microsoft 365
• Google Workspace
• Remote desktop, IT ticketing system
• Knowledge base articles

Compensation and Benefits

• Pay: $45,000.00 - $55,000.00 per year
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance