Tech Support (Service Desk Technician)

Onsite tech support role in Phoenix, AZ with One Step, offering a $19 to $23 hourly rate.

Responsibilities

• Set up and diagnose Windows workstations (2000, XP, and 7) and Windows Server 2003/2008.
• Install and troubleshoot standalone, LAN, and WAN networks, including VPN connectivity.
• Configure and resolve issues with firewalls, routers, hubs, and switches.
• Fully configure networks, add users, set up remote access service, TCP/IP, and printing environments.
• Assemble, install, and repair hardware components.
• Install and configure software packages such as Retail Pro, Teamwork, CounterPoint, related utilities, and MS Office.
• Test and repair customer hardware as needed.
• Provide on-site repair services as required.
• Deliver technical support via phone.
• Maintain current software credentials, including Retail Pro, Teamwork, and CounterPoint certifications.
• Participate in after-hours support rotation.

Requirements

• Fast learner; certifications strongly preferred.
• Excellent, positive communication skills.
• Credentials in Windows operating systems, firewalls, security, and antivirus solutions.
• Solid knowledge of DOS and Windows platforms including Windows 2000, XP, 7, and Windows Server 2003/2008.
• Experience installing, configuring, and troubleshooting Windows networks.
• Hands-on experience with routers, hubs, and switches.
• Experience with SQL and NoSQL databases.
• MongoDB familiarity is a plus.
• Retail industry experience including POS transactions, receiving, and physical inventory.
• Two or more years in a help desk role.
• Willingness to participate in after-hours scheduling rotation.

Technologies

• Windows OS
• Retail Pro
• Teamwork
• CounterPoint
• MS Office
• SQL databases
• NoSQL databases
• MongoDB

Benefits

• Health, dental, and vision insurance
• 401(k) with match
• Aflac, life, and personal and accident insurance
• Training and development opportunities
• Holiday events and parties
• Generous paid vacation and sick leave
• Opportunities for advancement and professional growth

Equal Opportunity Employer

One Step is an equal opportunity employer. The company provides equal employment opportunities to all applicants and employees and prohibits discrimination or harassment of any kind on the basis of race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity, or any other non-merit factor.