Richland County, SC

Support Jobs in Richland County, SC

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Today

IT Help Desk Specialist

State of South Carolina Richland County, SC

Richland County, SC

Today

$46k - $79k/yr Full time Automation Computer Skills Help Desk

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Job Description

Join the State of South Carolina as an onsite IT Help Desk Specialist in Richland County, SC, supporting frontline users and improving everyday IT operations through automation. This role provides direct technical assistance for networked environments while also contributing to ticketing improvements, SharePoint maintenance, and IT business automation efforts.

What you’ll do

You will provide technical hardware and software support for DJJ end users by troubleshooting and resolving moderately complex issues. Responsibilities include support for agency-owned computers, mobile devices, scanners, printers, standard software, and applications used across networked environments.

Troubleshoot and resolve user issues, then document and assign unresolved Tier 1 problems to Tier 2 using the Deskpro/DeskPro ticketing system.
Identify repetitive or error-prone tasks and develop automation solutions to improve IT operations and agency business processes.
Gather business needs and create, test, implement, and maintain automated solutions using tools such as Microsoft Power Automate, SharePoint, and scripts.
Support the IT Business Automation Team with automating reports, data handling, and special projects.
Monitor outcomes to improve efficiency, accuracy, processing times, and customer service.
Assist with application testing to verify correct and reliable performance before deployment.
Improve Help Desk tracking by configuring and maintaining DeskPro, supporting the agency-wide transition from paper to electronic documentation.
Help develop and maintain SharePoint sites for IT and agency data.
Maintain Help Desk Quick Reference documentation for frequently asked questions and provide application training and support to users.
Perform other related duties as requested or required.

Requirements

High school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
An associate degree or bachelor’s degree in a related field may substitute for the required work experience.
Basic to moderate knowledge of applications, operating systems, and protocols used by end users.
Basic knowledge of Microsoft Flow and SharePoint preferred.
Basic to moderately complex problem-solving and analytical skills.
Ability to provide support, advice, and solutions to end users.
Strong written and verbal communication skills for technical discussions with users, peers, and management.
Knowledge and abilities determined by verifiable work history, references, and interview evaluation.
Comfort working in a secure facility with adjudicated juveniles.

Tools and technologies you’ll use

Deskpro/DeskPro ticketing system
Microsoft Power Automate
Microsoft Flow
SharePoint
Scripts

Compensation and benefits

Salary: USD 46,206 - 78,540 per year.

Public Service Loan Forgiveness Program
Employee Assistance Program (EAP)
Health, dental, and life insurance
15 days annual (vacation) leave per year
15 days of sick leave per year
13 paid holidays
State retirement plans and deferred compensation programs
Discount Programs such as TicketatWork and WeSave

Additional application notes

Applications are incomplete if supplemental questions, education, and work history are not fully answered.
Applications are accepted until 5:00 p.m. on the stated closing date.
Certified transcript may be required if selected for a position requiring a degree.
Background investigation will include criminal records, driver’s license, and child abuse registry prior to an offer.
Medical examination and drug testing are required.
Provide an explanation for any employment gaps.
A resume may be attached but cannot replace the work history section of the application.

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1mo ago

Service Desk Technician I

South Carolina DDSN Richland County, SC

Richland County, SC

1mo ago Closed

$42k - $46k/yr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Oct 30, 2026).

Job Description

Provide front-line IT support for DEW IT Operations by managing inbound incidents and service requests while delivering strong customer service in a Richland County, SC onsite environment.

Responsibilities

Serve as a liaison between end users and the DEW Division of Information and Business Solutions by processing incidents and service requests through logging, classification, prioritization, investigation, escalation (when needed), resolution, recovery, and closure.
Respond to service interruptions and quality reductions, working to restore services within agreed timescales.
Install, deploy, maintain, relocate, and configure personal computers, printers, and other peripheral devices.
Install, maintain, patch, and configure operating systems and software applications.
Support inventory management activities.
Assist with user training on proper hardware and software usage.
Follow established procedures and protocols to support efficient and effective service delivery.

Requirements

Education: High school diploma.
Experience: Experience with office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.
An associate degree or a bachelor’s degree in a related field may substitute for the required work experience.

Preferred Qualifications

Prior service desk experience.
Workstation troubleshooting experience.
Strong customer service skills.

Application Notes

Supplemental questions are part of the official application; complete the State application to include all current and previous work history and education.
A resume will not be accepted or reviewed to determine whether an applicant meets the position qualifications.

Location: Richland County, SC (onsite)

Salary: USD 42,000 to 45,908 per year

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3mo ago

Audit Calibration and Technical Support Analysis Section Manager

State of South Carolina Columbia, SC

Columbia, SC

3mo ago Closed

$78k - $91k/yr Full time Manager Audit Management Auditing

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

The State of South Carolina seeks a professional to lead the Audit Calibration and Technical Support section within the Division of Air Quality Analysis, onsite in Richland County, SC, with a salary range of USD 77,713 to 90,500 per year and a requirement for a bachelor’s degree.

Responsibilities

Directs daily operations and supervises the section's staff.
Maintains up-to-date supplies, service contracts, equipment certifications, and resource needs to sustain service continuity and complete data records.
Ensures regional field personnel receive annual training or more frequent instruction as required.
Continuously seeks process improvements and greater efficiency within ACTS.
Maintains and updates required documentation within established deadlines.
Oversees prompt repair and upkeep of equipment, including spare units.
Keeps an accurate inventory database with new gear and tracks equipment location during transfers.
Offers professional and technical guidance to management, officials, consultants, and industry on ambient air monitor maintenance, operation, and QA requirements.
Provides management with information on resources and training needed to meet section workload.
Composes and reviews reports on ambient air monitor operation and QA activities.
Develops, reviews, and implements SOPs for ambient air analyzers and related gear.
Ensures SOPs are created and approved within EPA timelines.
Keeps SOPs updated annually or as required.
Collects and analyzes data from ambient air analyzers related to audit, calibration, and technical support to assess monitor efficiency and procedure adherence.
Keeps all required documentation current within designated timeframes.
Researches new developments in instrumentation and analytic techniques relevant to ambient air monitoring.
Completes Employee Performance Management System tasks per agency guidelines.
Promotes the implementation of the SCDES Strategic Plan.
Completes required administrative tasks (PCAS, SCEIS, and related functions) and documentation as requested.
Performs other duties as assigned.

Requirements

Bachelor’s degree and related program experience.
Strong technical proficiency with ambient air monitoring systems and field operations.
Experience operating, calibrating, and troubleshooting ambient monitoring equipment.
Proven ability to meet objectives on schedule and with professionalism.
Excellent written and verbal communication skills.
Proficiency with Office 365 applications.
Experience with QAPPS, SOPs, and field QA/QC practices.
Ability to exercise sound judgment in daily duties.
Collaborative team player, fostering positive relationships with coworkers, industry, and government officials.
Capacity to lift up to 50 pounds.
Attend regular staff meetings and trainings.
Available to work 37.5 hours per week, including weekends and emergencies as required.
Valid driver’s license, a 10-year driving record compliant with State and Agency Fleet guidelines, and the ability to drive a state vehicle.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Technologies

AirVision
SCEIS
SharePoint
Adobe
QAPPS
Office 365
PCAS

Benefits

Health, dental, vision, long-term disability, and life insurance for employees and dependents.
15 days of paid vacation per year.
15 days of paid sick leave per year.
13 paid holidays per year.
Paid parental leave.
Participation in the South Carolina Deferred Compensation Program.
Options for retirement benefit plans.
State Retirement Plan (SCRS).
State Optional Retirement Program (State ORP).

Preferred Qualifications

Master’s degree in natural or physical sciences, public health, or related field with six years of environmental experience; or bachelor’s degree in the same fields with seven years of environmental experience.
Extensive experience with data management systems such as AirVision.
Experience with SCEIS, SharePoint, and Adobe tools.
Strong knowledge of EPA ambient monitoring requirements.
Experience with inventory management and procurement.

Additional Comments

SCDES provides equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy and related conditions including lactation), national origin, age (40 or older), disability, or genetic information.
Enrollment in one of the eligible retirement plans is required for all full-time employees; refer to retirement plan sites for current contribution rates.
Higher education institutions must be recognized by the Council for Higher Education Accreditation.

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Support Jobs in Richland County, SC

IT Help Desk Specialist

Service Desk Technician I

Audit Calibration and Technical Support Analysis Section Manager

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