Service Desk Technician I

Provide front-line IT support for DEW IT Operations by managing inbound incidents and service requests while delivering strong customer service in a Richland County, SC onsite environment.

Responsibilities

• Serve as a liaison between end users and the DEW Division of Information and Business Solutions by processing incidents and service requests through logging, classification, prioritization, investigation, escalation (when needed), resolution, recovery, and closure.
• Respond to service interruptions and quality reductions, working to restore services within agreed timescales.
• Install, deploy, maintain, relocate, and configure personal computers, printers, and other peripheral devices.
• Install, maintain, patch, and configure operating systems and software applications.
• Support inventory management activities.
• Assist with user training on proper hardware and software usage.
• Follow established procedures and protocols to support efficient and effective service delivery.

Requirements

• Education: High school diploma.
• Experience: Experience with office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelor’s degree in a related field may substitute for the required work experience.

Preferred Qualifications

• Prior service desk experience.
• Workstation troubleshooting experience.
• Strong customer service skills.

Application Notes

• Supplemental questions are part of the official application; complete the State application to include all current and previous work history and education.
• A resume will not be accepted or reviewed to determine whether an applicant meets the position qualifications.

Location: Richland County, SC (onsite)

Salary: USD 42,000 to 45,908 per year