Rockville, MD

Support Jobs in Rockville, MD

4 jobs found

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15d ago

Helpdesk Technician

James G. Davis Construction Corporation Rockville, MD

Rockville, MD

15d ago

$26 - $34/hr Full time Customer Support Hardware Support Help Desk

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Job Description

The Helpdesk Technician provides first-line end-user support for employees across DAVIS offices and project site locations.

Responsibilities

Serve as the primary initial point of contact for end-user support
Provide customer service, diagnose, and resolve issues involving laptop and PC hardware, software, network connectivity, printers, and mobile devices
Log reported problems and document troubleshooting steps in the helpdesk database and department wiki
Create documentation to support projects, programs, and system configuration needs
Manage and coordinate vendor activities, including laptop and copier repair
Maintain inventory of consumables such as peripherals, toner, and accessories
Conduct IT orientation for new users
Participate in IT projects and maintain relationships with outside technology consultants, technical personnel, and vendors
Maintain a customer service focus and ensure timely resolution of problems and work orders
Escalate complex tickets to the appropriate parties when needed
Follow and reinforce corporate security policies and industry best practices

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, Math, or related field, or equivalent experience providing IT support
Six (6) months of helpdesk experience preferred
Experience supporting information technology and business solutions
Customer service-oriented attitude
Understanding of networking concepts and how equipment supports networking
Experience with Microsoft Windows Operating Systems
Ability to travel to and from project sites throughout the DC Metro area to provide IT support and transport IT assets as needed

Technologies

Microsoft Windows Operating Systems

Work Style and Core Competencies

Works autonomously within established procedures and practices
Completes work with a limited degree of supervision
Can coordinate the work of others without having supervisory responsibility
Accountable for work within own role; work outcomes impact the team and/or projects
Suggests improvements to modify work practices and processes to improve efficiency
Provides informal guidance and support to team members with less experience
Recognizes and resolves typical problems within own work project or department
Evaluates and selects solutions from established options
No supervisory responsibilities

DAVIS Core Values

TRUST
Excellence in Service – fulfilling clients’ highest expectations
Inclusion – respect and acceptance with a sense of purpose and belonging
Integrity – honesty and fairness while holding ourselves accountable
Building Relationships – strong partnerships through leadership, creative solutions, and hard work

Benefits

100% employer-paid health care plan (includes family)
Life insurance
Short- and long-term disability benefits
Annual contribution to your HSA
Annual incentive bonus
Paid time off + annual holidays
Financial benefits: 401(k), Roth, and ESOP
FSAs
Fertility and family-forming assistance
Continuing education
Employee Assistance Program (EAP)
On-site fitness center
Parental leave
Company vehicle or an auto allowance to support business activities

Location: Rockville, MD (onsite)

Pay: USD 26 - 34 per hour

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1mo ago

Onsite - IT Support Center Specialist (Tier 1)

Optimal Networks, LLC Rockville, MD

Rockville, MD

1mo ago Closed

$25 - $28/hr Full time Active Directory Application Support Azure

This position is no longer accepting applications (closed Nov 9, 2026).

Job Description

Optimal Networks, LLC is hiring a Tier 1 IT Support Center Specialist to provide both remote and onsite support for clients in a hybrid setup based in Rockville, MD. This role focuses on intake, troubleshooting, and case management in an ITSM system, with clear communication to clients and internal teams.

Location and Work Model

Location: Rockville, MD (hybrid)
Onsite schedule: 4 days in the office, 1 day remote
Work location: In person (with hybrid support schedule)
Ability to commute: Rockville, MD 20850 (Required)

Schedule, Travel, and Employment Details

Job type: Full-time
Weekly hours: 40 (Full-Time)
Travel required: Less than 5%
Shift coverage: Comfortable working a shift between 8:30 AM and 9:00 PM to support full-day coverage in a 24/7/365 operation
Reporting to: Reactive Operations Center (ROC) lead

Compensation

Pay: USD 25 - 28 per hourly

Responsibilities

Handle customer technical support cases through phone and email submission.
Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
Provide technical support for end-user devices, including desktops, laptops, mobile devices, printers, scanners, and similar equipment.
Support desktop operating systems including Windows and macOS.
Provide software support across a range of applications, such as MS Office, POS systems, and accounting software.
Support user administration and identity management, including Active Directory and MFA (Azure AD, Okta, etc.).
Support cloud-based (SaaS) systems including Microsoft 365 and Windows365.
Resolve technical problems, detect patterns of recurring issues, and coordinate with staff on persistent problems.
Document clear, concise, facts-based actions and information in the ITSM system while maintaining accurate time recording.
Provide incident and solution status updates, communicate during resolution, and confirm the user is satisfied before closing a ticket.
Share case status updates to management and end-users according to service level guidelines.
Collaborate with higher level support functions to transfer actions and support smooth transitions and knowledge transfer.
Offer guidance to help users resolve common IT issues.
Create and maintain relevant processes, procedures, and knowledge article documentation.
Continue building knowledge and expertise by learning new technologies and achieving appropriate industry and professional certifications.
Perform miscellaneous job-related duties as assigned.

Required Qualifications

Experience: 2+ years of Service/Help Desk experience providing IT Support
Strong knowledge of customer service practices and procedures.
Strong interpersonal and communication skills, including the ability to explain technical issues to non-technical people in written, verbal, and non-verbal formats.
Developed troubleshooting and diagnostic skills.
Ability to work in a non-scripted helpdesk environment.
Demonstrated experience providing remote support via remote tools.
Demonstrated knowledge of Microsoft Windows desktop operating systems and Microsoft 365, collaboration tools, virus protection, and similar business-critical technologies.
Education: High school diploma or GED
Certification: CompTIA A+
Experience working cooperatively in a team environment with other support groups via phone, email, and chat tools.

Desirable Experience and Certifications

Managed Service Provider (MSP) experience in a Service Desk role.
HDI – Support Center Analyst (HDI-SCA).
ITIL v4 Foundations Certification or Knowledge Centered Service (KCS) Principles and Foundations.
CompTIA Network+ and CompTIA Security+.
Microsoft 365 Certified: Fundamentals.
Microsoft 365 Certified: Modern Desktop Administrator Associate.
Knowledge of Microsoft Windows Server products (2012 R2, 2016, 2019) and Microsoft Azure cloud-based services.
Knowledge of networking technologies and concepts (TCP/IP, Wireless, Security, etc.).

Technologies

Microsoft Windows
Mac OS
MS Office
Active Directory
MFA
Azure AD
Okta
Microsoft 365
Windows365
ITSM system

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Role Attributes

Client-focused: Empathetic and able to read people and situations well, with an emphasis on helping clients meet their business goals.
Attention to detail: Meticulous about accuracy, including detecting errors and inconsistencies.
Scrupulous and ethical: Known for reliability, accountability, and trustworthiness in internal and external interactions.
Problem solver: Focused on solving issues rather than only addressing symptoms.

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1mo ago

Associate Help Desk Support Specialist

Financial Industry Regulatory Authority, Inc. Rockville, MD

Rockville, MD

1mo ago Closed

$26 - $55/hr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Oct 28, 2026).

Job Description

FINRA plays a critical role in protecting investors and strengthening market integrity, and this hybrid associate role supports that mission through hands-on technology help desk support. In this position, you will provide dependable desktop assistance to end users while following established procedures, escalating more complex issues when appropriate, and documenting work through a case management system.

Role Overview

The Associate Help Desk Support Specialist delivers quality desktop support for hardware, software, printing, and applications under direct supervision. Solutions will often be delivered by guiding users through step-by-step procedures and, when needed, connecting remotely to resolve cases efficiently. Work is completed to meet or exceed FINRA standards while complying with security controls and technology policies.

Responsibilities

Provide desktop support to end users across hardware, software, printing, and applications by following written procedures, either walking users through solutions or using remote support to resolve cases.
Close most cases on initial contact.
Escalate more complex cases to the appropriate Tier II internal and/or external support teams as needed.
Log all calls in the case management tracking system in a timely manner.
Take ownership of user problems and proactively address user issues.
Provide end user training and advice as necessary.
Document and communicate case status in a timely manner.
Ensure all work products meet or exceed FINRA standards.
Assist with adherence to technology policies and comply with all security controls.
Develop basic knowledge of the environment, applications, and technology used throughout FINRA.
Demonstrate FINRA’s values.
Collaborate in-person and virtually in furtherance of FINRA’s mission.
Perform other duties as assigned.

Requirements

High School Diploma or GED with a minimum of 2 years of related experience or a related discipline, or equivalent training and/or work experience.
Proficiency using a desktop computer and the full suite of electronic office productivity applications.
Strong organization and thoroughness, with the ability to handle competing priorities.
Ability to maintain focus and rapidly develop proficiency in new skills.
Ability to work in a fast-paced environment.
Knowledge of at least one programming language is preferred.
Experience using call tracking or case management software is preferred.

Work Location and Schedule

Rockville, MD hybrid work environment with defined in-person presence requirements.
Extended hours may be required.

Compensation

USD 26 to 55 per hour.

Benefits

Comprehensive health, dental, and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment.
Short- and long-term disability.
Long-term care.
Business travel accident.
Disability and legal.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility for an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance.
Backup family care.
Surrogacy benefits.
Employee assistance.
Wellness programs.
Generous time-off program: starting at 15 days of paid time off (increasing with years of service up to 25 days), plus 5 personal days and 9 sick days.
Two volunteer service days (based on a full-time schedule).
Military leave; jury duty leave; bereavement leave; voting and election official leave for federal, state, or local primary and general elections.
Care of a family member leave (available after 90 days of employment).
Childbirth and parental leave (available after 90 days of employment).
Full-time employees receive nine paid holidays.
Discretionary bonus may be available in addition to base pay.
Non-exempt employees may be eligible for overtime pay in accordance with federal, state, or local law.

Important Information

FINRA’s Code of Conduct restricts employees’ investments and requires financial disclosures related to their role as a securities regulator.
All brokerage accounts employees maintain, control trading of, or have a financial interest in must be disclosed to FINRA, and employees must authorize broker-dealers to provide FINRA with duplicate statements for those accounts.
New employees must comply with investment restrictions, including disposing of securities issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President, by their start date.
Employees may only maintain disclosed securities accounts at securities firms that provide FINRA with an electronic feed (e-feed), and must move accounts from other firms to an e-feed provider within three months of beginning employment.
Employees must execute FINRA’s Employee Confidentiality and Invention Assignment Agreement and comply with the company’s policy on nepotism.

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3mo ago

Help Desk Technician

Geopaq Logic Rockville, MD

Rockville, MD

3mo ago Closed

$3,500 - $4,500/mo Contract Active Directory Computer Skills Desktop Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Geopaq Logic is seeking an on-site Help Desk Technician in Rockville, Maryland for a one-year contract. The role centers on Windows OS troubleshooting, hardware support, and delivering customer-focused technical assistance during standard business hours (08:00–17:00 local time). This position is based onsite at the Rockville office and requires hands-on problem solving to keep end users productive.

Responsibilities

Provide Windows OS troubleshooting and configuration support
Perform hardware support, including assembly, repair, and diagnosis of PCs and laptops
Deliver customer-focused technical assistance to end users

Requirements

Education: Associate degree in Computer Science, IT, or equivalent work experience
Experience: 1–3 years in technical helpdesk or desktop support roles
OS Knowledge: Proficient in configuring and troubleshooting Windows OS environments
Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
Soft Skills: Strong communication skills with a customer-centric mindset
Problem Solving: Ability to diagnose basic network and software issues methodically

Technologies

Windows OS
Active Directory
ServiceNow
Jira Service Desk

Benefits

Health insurance
Paid time off

Nice to have qualifications

Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
Directory Services: Basic experience managing user accounts in Active Directory
Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

Pay

USD 3,500.00 – 4,500.00 per month

Working location

9910 Belward Campus Drive, Rockville, MD 20850

Working hours

08:00 – 17:00 Local Time

Contract period

1 year

Experience

Help desk: 2 years (Required)
Active Directory: 1 year (Preferred)

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Support Jobs in Rockville, MD

Helpdesk Technician

Onsite - IT Support Center Specialist (Tier 1)

Associate Help Desk Support Specialist

Help Desk Technician

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