Help Desk Technician

Geopaq Logic is seeking an on-site Help Desk Technician in Rockville, Maryland for a one-year contract. The role centers on Windows OS troubleshooting, hardware support, and delivering customer-focused technical assistance during standard business hours (08:00–17:00 local time). This position is based onsite at the Rockville office and requires hands-on problem solving to keep end users productive.

Responsibilities

• Provide Windows OS troubleshooting and configuration support
• Perform hardware support, including assembly, repair, and diagnosis of PCs and laptops
• Deliver customer-focused technical assistance to end users

Requirements

• Education: Associate degree in Computer Science, IT, or equivalent work experience
• Experience: 1–3 years in technical helpdesk or desktop support roles
• OS Knowledge: Proficient in configuring and troubleshooting Windows OS environments
• Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
• Soft Skills: Strong communication skills with a customer-centric mindset
• Problem Solving: Ability to diagnose basic network and software issues methodically

Technologies

• Windows OS
• Active Directory
• ServiceNow
• Jira Service Desk

Benefits

• Health insurance
• Paid time off

Nice to have qualifications

• Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
• Directory Services: Basic experience managing user accounts in Active Directory
• Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

Pay

USD 3,500.00 – 4,500.00 per month

Working location

9910 Belward Campus Drive, Rockville, MD 20850

Working hours

08:00 – 17:00 Local Time

Contract period

1 year

Experience

• Help desk: 2 years (Required)
• Active Directory: 1 year (Preferred)