DOSS Technical Support Engineer

The University of St. Thomas is seeking a Technical Support Partner (Departmental Owned Systems Support, or DOSS) to strengthen governance and support for non-enterprise and departmental-owned technology. This onsite role in Saint Paul, MN helps university departments keep systems properly documented, supported, and aligned with ITS processes. You will work as the liaison between ITS and stakeholders while building clear frameworks for responsibilities, escalation, vendor coordination, and lifecycle management.

Compensation: $60,000 to $75,000 per year.

What you’ll do

• Create and maintain formal agreements between ITS and university departments that define support roles, escalation paths, vendor expectations, and lifecycle management procedures.
• Meet with department stakeholders annually to review and update agreements so they remain aligned with ITS support processes.
• Identify, document, and validate all non-enterprise and departmental-owned systems, including recording system purpose, scope, and business function.
• Develop and publish knowledge base articles that describe system functionality and the support channels available to users.
• Collect and validate technical and operational metadata for departmental systems, and keep it current in the ITS system inventory database.
• Run regular audits to help ensure inventory accuracy and completeness.
• Evaluate new technology requests to determine system ownership, support requirements, and ITS impacts, and draft preliminary support agreements prior to procurement.
• Advise departments on supportability and integration with the ITS environment, and represent ITS in project planning and implementation.
• Document support agreements, lifecycle plans, and knowledge resources before systems go live, ensuring vendor agreements, escalation plans, and support responsibilities are understood by the department.
• Serve as the on-site ITS contact for departmental systems, coordinating and assisting with vendor installation, maintenance, and troubleshooting.
• Verify system integration and performance within the campus environment and bring unmanaged or unsupported technologies under documented governance.
• Promote transparency between ITS and departments and reduce operational risk through proactive documentation and consistent support alignment.

Requirements

• Bachelor’s degree
• 5 years of experience working in technology support

Benefits

• Tuition Remission for employees, spouses, and dependents
• Generous Retirement Contributions
• Comprehensive Health Coverage including medical, dental, and vision
• Fully Paid Insurance: disability, life, and AD&D
• Paid Parental Leave to support growing families

How to apply

Apply online at https://www.stthomas.edu/jobs/. Complete the online application by creating or updating your applicant profile, uploading your resume, and finishing the job-specific application.

Employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official posting: www.stthomas.edu/jobs.