Helpdesk Support

The Minnesota Secretary of State is hiring two Helpdesk Support positions for onsite desktop support. The roles support internal and external users who rely on OSS applications and services, with day-to-day incident and request handling, workstation setup, and software deployment.

Role Overview

In this full-time, classified position (Information Technology Specialist 1), you will provide deskside technical support, monitor and respond to incidents and requests through the internal tracking system, and support technology needs across the organization. Work is performed at the St. Paul location on a day shift, Monday through Friday.

Responsibilities

• Monitor and respond to incidents and requests submitted through the internal tracking system.
• Provision new or refreshed computers and deliver equipment to users as needed.
• Assist with user data and profile migrations.
• Deploy, provide, and install software on workstations.
• Support inventory management and equipment disposal processes.

Required Qualifications

• One (1) year of information technology related experience, or an Associate’s degree in Information Technology or a related field substituting for one (1) year of experience.
• Help desk support and troubleshooting experience.
• Troubleshooting techniques to diagnose and resolve IT problems.
• Working knowledge of web browsers, computer hardware, and information technologies.
• English sufficient to speak, write, read, and understand, and to be understood when responding to written and oral communications including questions, detailed instructions, and procedures.
• Ability to establish and maintain effective working relationships with coworkers and diverse customers.
• Customer service skills to communicate with end-users, address service or equipment requests, and clearly explain technical concepts and procedures to non-technical personnel.
• Time management to meet deadlines, and the ability to multi-task, prioritize, and take on increased responsibility with limited direction.

Preferred Qualifications

• Experience installing and supporting application software.
• Experience maintaining, patching, upgrading, and supporting operating systems.

Compensation and Employment Details

• Location: Saint Paul, MN (onsite)
• Full/Part Time: Full-Time
• Telework Eligible: No
• FLSA Status: Nonexempt
• Regular/Temporary: Unlimited
• Travel Required: No
• Job Class: Information Technology Specialist 1
• Job ID: 97628
• Working Title: Helpdesk Support- Information Technology Spec 1
• Salary Range: $25.99 - $39.01 per hourly ($54,267 - $81,452 annually)
• Days of Work: Monday - Friday
• Work Shift/Work Hours: Day Shift
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• Classified Status: Classified
• Who May Apply: Open to all qualified job seekers
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Education

An Associate’s degree in Information Technology or a related field is accepted, with relevant experience able to substitute as described in the Required Qualifications section.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan providing income when you retire (after working at least three years)
• Employer paid life insurance
• Short-term and long-term disability insurance
• Tax-free expense accounts for health, dental, and dependent care
• Resources supporting physical, emotional, social, and financial well-being
• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (some positions may qualify)
• Employee Assistance Program (EAP) for work/life support

Background Investigation Policy

All employees of the Minnesota Secretary of State’s Office must submit to a background investigation prior to employment. Components may include SEMA4 Records Check (for current and past State employees), Criminal History Check (BCC Check), Employment Reference Check, Education Verification, and Driver’s License Check.

Application Process

• Select “Apply for Job” at the top of the page.
• Apply online by the closing date: 10/23/2026.
• Date Posted: 10/10/2026.

For applying questions, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For position questions, contact [email protected].

To receive consideration as a Connect 700 Program applicant, apply online and email the Job ID (97628), the Working Title, and your valid Proof of Eligibility Certificate by the closing date to [email protected].