IT Field Service Help Desk Technician

This on-site IT Field Service Help Desk Technician role with EMCO Technology, Inc in Trenton, NJ offers a competitive hourly wage of $25 to $40. The position focuses on managing customer IT infrastructure, troubleshooting, installing and supporting network devices, and maintaining thorough documentation with an emphasis on Microsoft products and security. It blends hands-on on-site work with remote service capabilities and teamwork across customer environments.

Responsibilities

• Perform all necessary technical work for managing customer IT infrastructure
• Provide troubleshooting and resolution for desktop and laptop hardware and software problems
• Install, test, and support network devices including Servers, Workstations, VMware hardware and software installations, printers, SPAM filters, Exchange servers, Active Directory and Windows DNS machines
• Conduct in-house, on-site and remote computer and network services
• Collaborate with the customer’s business-critical server and software packages and those support vendors
• Maintain a solid understanding of Internet fundamentals such as DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.
• Configure and set up Firewalls, Switches, VPN Concentrators and Security appliances
• Ensure proper maintenance of documentation for hardware, software, network, and problem logs
• Experience with Microsoft 0365, SharePoint and Microsoft products
• Back up and restoration of client systems and data
• Keep technical knowledge current and monitor industry trends to support the network and PC environment
• Coordinate with external vendors to troubleshoot IT issues for labs and manufacturing facilities
• Demonstrate excellent troubleshooting skills to diagnose and repair network connectivity
• Apply strong problem-solving and logical thinking to absorb and relate to new technical concepts
• Communicate clearly, both verbally and in writing, with business audiences
• Write and maintain technical documentation effectively
• Maintain an accurate inventory of hardware, software, and licenses

Requirements

• 5+ years of experience in office infrastructure and office technologies
• Expert level operation of Windows operating systems
• Proficient operation of Microsoft Office 2010 and higher and other basic Microsoft Windows applications
• Configuration and troubleshooting of PC, laptop, tablet, and smartphone (iOS and Android)
• MAC experience preferred
• Strong diagnostic, problem resolution and proactive monitoring skills
• Experience with Microsoft 0365, SharePoint and Microsoft products
• Strong verbal and written communication skills, particularly the ability to relay technical concepts to a business audience
• Ability to write and maintain technical documentation
• Maintain an accurate inventory of hardware, software, and licenses
• Education: Associate or Bachelor degree

Technologies

• VMware
• Microsoft Exchange Server
• Active Directory
• DNS (Windows DNS)
• SharePoint
• Microsoft Office 2010 and higher
• Office 365
• Windows operating systems
• macOS