Help Desk Analyst

Help Desk Analyst role in Trenton, NJ providing first-response support and troubleshooting for Microsoft-based business applications in a fast-paced environment.

Responsibilities

• Build and maintain a strong working knowledge of the day-to-day operating environment, including available tools and applications.
• Follow and maintain working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests, including actions taken to resolve each item.
• Deliver first response help desk support to all customers and users.
• Assist with site support and project-specific assignments; troubleshoot issues and attempt to resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status updates to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are documented adequately.

Requirements

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 (training on AOC mainframe systems will be provided).
• Experience using Microsoft Excel, Microsoft Word, and Visio
• Good clear communication skills

Technologies

• Microsoft Windows 10
• Microsoft Windows Server
• Active Directory
• Office 365
• Microsoft Excel
• Microsoft Word
• Visio
• AOC mainframe systems
• AOC business applications

Location: Trenton, NJ (onsite)