Microcomputer Technical Support Specialist 0726-0029

This itinerant field based Microcomputer Technical Support Specialist role provides design, installation, troubleshooting, and training for computer software, operating systems, and LAN/WAN environments across Erie 1 BOCES districts.

Responsibilities

• Design, develop, install, implement, support, and maintain computer software applications and operating systems.
• Install, customize, and maintain vendor supplied software and LAN/WAN operations.
• Generate incident tickets as required and ensure timely follow-up and closure of all assigned calls.
• Monitor, configure, and tune LANs or LAN applications for optimal performance; organize LAN documentation.
• Assist in training and instruction of users in LAN operating systems and LAN applications.
• Troubleshoot computer equipment used in the delivery of BOCES services.
• Install, troubleshoot, support, and maintain communications software used to connect to enterprise servers or dial-up connections; provide related user training.
• Evaluate the network and provide recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
• Act as liaison between the WNYRIC and School District customers regarding in networked hardware, software, and application issues.
• Perform physical tasks such as keyboarding, lifting, driving a motor vehicle, and duties related to installation, troubleshooting, and support of computer devices.
• Work on-site in schools where students, teachers, and administrators are present; travel to building sites within assigned districts with a valid NYS driver's license and a reliable vehicle.
• Complete and submit official forms, time sheets, and billing reports in a timely manner; maintain communications with supervisors and team members.
• Familiar with setup and use of Active Directory, Netware/Novell, Windows, Ethernet, TCP/IP, Lotus Notes, PCs, Macs, Mac OS, and iOS as required by assignments.
• Other duties may be assigned in alignment with the civil service job description for this title.

Qualifications

• A) A Bachelor’s degree from a regionally accredited or New York State registered four-year college or university plus two years of computer programming experience, including at least one year in programming and/or maintaining vendor supplied operating software; or
• B) An Associate or higher degree in Data Processing, Computer Science, Business Administration, or a related field plus four years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
• C) A high school diploma or equivalency plus six years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
• D) An equivalent combination of training and experience as described above.

Additional Qualifications

• Experience working in LAN/WAN environments with familiarity in Windows, Mac OS/iOS, and Windows Server and newer platforms.
• PC operation and management is mandatory; experience administering Microsoft Active Directory, Group Policies, DHCP/DNS, and computer imaging using WDS/SCCM is required.
• Knowledge of WAN, content filtering, firewalls, enterprise mobility management, and related technologies is a plus.
• Strong customer service and communications skills, along with troubleshooting, research, and documentation abilities.
• Valid NYS driver license and reliable car transportation are required.

Technologies

• Active Directory
• Netware (Novell)
• Windows and Windows Server
• Group Policies
• DHCP and DNS
• WDS and SCCM
• Ethernet and TCP/IP
• Lotus Notes
• PCs and Macs
• Mac OS and iOS

Benefits

• 15 Paid annual holidays
• Generous paid personal and sick time
• Generous paid vacation days
• Premium health and dental plans with 85% employer contribution
• Life insurance at no cost to you
• Flexible spending account (FSA) plan
• Commitment to diversity, equity, and inclusion
• NYS Retirement System
• 403b and 457 retirement plans
• Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification, $1,000 for Bachelor's Degree, or $1,500 for Master's Degree

Annual Education Stipends

Stipends of $500 for an Associate degree or accredited training certification, $1,000 for a Bachelor's degree, or $1,500 for a Master's degree.

Location

Erie 1 BOCES, Technology Services, TS Field Technical Services ON, E1B Education Campus, West Seneca, NY

Assignment

Itinerant

Hours

8:00 AM to 4:00 PM

Hourly Rate

$33.36 per hour, plus a generous benefits package