Kahuna USA LLC is hiring an in-office Desktop Support Technician to support everyday technology needs for users in its IT environment. This role works primarily onsite in Westminster, CO, helping local and remote users while providing on-the-job training in practical desktop support.

The position centers on Windows-based support for desktops and laptops, including setup, troubleshooting, and user migration to new equipment and applications.

Position Overview

Location: Westminster, CO (onsite)
Employment type: Full Time
Pay range: USD 50,000 - 65,000 per year (Salary)
Minimum experience: 2 years

What You’ll Do

Install hardware components in desktop computers and laptops.
Set up, troubleshoot, and maintain network connections using Ethernet and wireless.
Provide desktop operating system and application support in a Windows/Office environment.
Set up new workstations by installing operating systems and applications.
Assist users with migrating to new computers.
Troubleshoot user-reported issues, identify root causes, and provide step-by-step support.
Complete general office tasks such as filing and responding to emails, along with other duties as assigned.
Handle sensitive company and user information with discretion and confidentiality.

What You Bring

At least two years of experience working with computers and networks in an office environment.
Knowledge of desktop and laptop hardware and software applications, including Windows 10 and 11, Microsoft 365, Ethernet networking, and security.
A solid understanding of customer service ethics and procedures.
Strong written and verbal communication skills to support users who may not be technically advanced.
Ability to problem-solve and troubleshoot computer issues.
Comfort helping users with a variety of smartphones.
AutoCAD familiarity is encouraged.
Experience in a multiple server environment is a plus, but not required.
CompTIA A+ (or similar) is encouraged, but not required.
Ability to lift 40 lbs. and occasionally climb ladders.
Successful completion of an initial drug screen and background check upon hire.
Must be eligible to work in the United States, as the role is not eligible for sponsorship.

Technologies Used

Windows 10
Windows 11
Microsoft 365
Ethernet networking
AutoCAD
Office

Benefits

Medical, dental, and vision insurance
401(k) participation
Optional supplemental benefits
Paid Time Off and company holidays
Access to onsite exercise facilities
Opportunities to grow technical and leadership skills

How to Apply

To apply, provide a copy of your resume and cover letter, then apply directly through the company website at www.Kahunausa.com.

Application deadline: Open until filled.

Desktop Support Technician