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Jumpcloud Support Jobs

2 jobs found

1d ago

IT Helpdesk Support Specialist

VAST Data Campbell, CA

Campbell, CA

1d ago

Full time Application Support Atlassian Computer Skills

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Job Description

As an IT Helpdesk Support Specialist at VAST Data, you will provide first-point-of-contact technical support to employees and help resolve hardware, software, and network issues.

Responsibilities

Deliver timely, effective helpdesk support to end-users through tickets, email, and in-person support
Troubleshoot and resolve issues involving hardware, software, and networks
Support Windows and macOS environments for laptops, desktops, and connected peripherals
Manage user accounts and access permissions using JumpCloud
Administer user email and groups in Google WorkSpace
Support and maintain company applications including the Atlassian suite (e.g., Jira, Confluence) and Slack
Administer and troubleshoot Zoom Rooms systems to support smooth video conferencing
Handle employee lifecycle tasks: onboarding and offboarding, including new user account setup, hardware configuration, and access permission changes
Coordinate device logistics by shipping laptops to new hires and picking up devices after offboarding
Manage IT procurement including sourcing, ordering, and inventory management for hardware and software
Document troubleshooting steps and outcomes to build a knowledge base
Keep accurate records of support requests and resolutions
Provide training and support to end-users on various software and hardware applications

Requirements

Proven experience in a Helpdesk or IT support role
Strong knowledge of Windows and macOS operating systems
Experience troubleshooting hardware and software issues
Familiarity with JumpCloud and Google WorkSpace for user management
Experience supporting Atlassian suite applications such as Jira and Confluence
Knowledge of Zoom Rooms and video conferencing systems
Proficiency providing support for Slack
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks effectively
Excellent organizational and time-management skills
Ability to work independently and as part of a team
IT procurement experience is a plus

Technology Stack

JumpCloud
Google WorkSpace
Atlassian suite (Jira, Confluence)
Slack
Zoom Rooms
Windows
macOS

Location: Campbell, CA (onsite)

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13d ago

IT Support Specialist

Cyngn Mountain View, CA

Mountain View, CA

13d ago

$36 - $40/hr Full time End User Support Google Workspace Hardware Support

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Job Description

Hands-on, fully onsite IT Support Specialist role in Mountain View supporting engineering, operations, and business teams.

Responsibilities

Act as the first point of contact for employee IT support, triaging, troubleshooting, and resolving hardware, software, and access issues across Mac, Windows, and Linux
Own day-to-day ticket queue management including intake, prioritization, documentation, and follow-through to resolution
Administer user accounts and access in Google Workspace, JumpCloud, Slack (provisioning, permissions, group management, and MFA enrollment)
Run new-hire onboarding end to end: workstation provisioning, account creation, peripheral setup, and first-day walkthroughs; handle offboarding and device recovery
Set up and configure new equipment, support desk moves, workspace changes, and conference room AV
Maintain hardware and software inventory, including tracking license assignments and renewal dates
Assist the Head of IT with network support tasks: cabling, switch and access point configuration, VPN client setup, and basic connectivity troubleshooting
Support security practices related to device compliance, patching, and access reviews
Write and maintain internal documentation and how-to guides to enable self-service
Escalate complex issues with clear, well-documented context
Occasional after-hours or weekend availability may be needed for planned work such as office moves, equipment refreshes, or system maintenance

Requirements

Bachelor's degree in a relevant field (computer science or information technology)
2-3 years of hands-on IT support, help desk, or desktop support experience
Comfort supporting end users across Windows, macOS, and Linux
Familiarity with core networking concepts: DNS, DHCP, VPN, and Wi-Fi troubleshooting, with willingness to learn more
Experience administering users and groups in an identity/directory platform such as JumpCloud or Google Workspace
Experience working in a ticketing system and keeping documentation current
Strong communication skills and patience for explaining technical topics to non-technical users
Self-directed, organized, and able to adapt when priorities shift
Comfort working in a fast-paced, cross-functional environment with shifting priorities

Technologies

Mac, Windows, Linux
Google Workspace, JumpCloud, Slack, MFA
DNS, DHCP, VPN, Wi-Fi
MDM
SaaS Apps + Services
Ubuntu
Docker, VMware, Proxmox
Bash, PowerShell, Python

Benefits

Health benefits (Medical, Dental, Vision) through Aetna, Kaiser Permanente, and Guardian, with multiple plan tiers
Ancillary benefits including accident, critical illness, and hospital indemnity plans (Voya)
Company-paid basic life insurance, plus voluntary (supplemental) life for you and your dependents
Short-term and long-term disability insurance, fully paid by Cyngn
HSA and FSA (Health & Dependent Daycare)
Employee Assistance Program
1:1 Health Concierge
Company 401(k)
Commuter Benefits
Flexible PTO policy
Paid Parental Leave
Daily lunches for in-office employees and a fully-stocked kitchen with snacks and beverages

Bonus Qualifications

Exposure to virtualization or containerization (Docker, VMware, Proxmox)
Basic scripting for automation (Bash, PowerShell, or Python)
CompTIA A+, Network+, or comparable certification
Experience in a hardware, robotics, or manufacturing environment
Familiarity with MDM tooling and endpoint compliance

Interview Process

A real person reviews your application
A one-sided video interview (share details about yourself and answer basic questions)
A recruiter touch point to go over the process and answer questions
A 45-minute interview with the hiring manager
A full-loop interview process consisting of 3-4 additional conversations to gauge technical and soft skills and culture fit
A final onsite interview with the team

Pay Range

36.06 - 40.87 USD per hour (HQ - Terra Bella)

Location: Mountain View, CA (onsite)

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