Lab Instruments

Lab Instruments Support Jobs

4 jobs found

2d ago

Technical Support Specialist, Ion Chromatography

Thermo Fisher Scientific Charlotte, NC

Charlotte, NC

2d ago

Full time Application Support Chromatography Customer Support

Apply Now

Job Description

Thermo Fisher Scientific’s North America Digital Remote Services team delivers expert remote support for advanced analytical instruments. Based onsite in North Carolina, the Technical Support Specialist III provides remote technical assistance for Ion Chromatography and related systems, partnering with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues while working across functions to enhance remote resolution and the overall customer experience.

Responsibilities

Deliver advanced remote technical support for Ion Chromatography, Sample Preparation, Liquid Chromatography, and Discrete Industrial Analyzer product lines.
Work with customers and Field Service Engineers to diagnose and resolve complex hardware, software, and application problems using remote diagnostic tools.
Collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and ensure a high level of customer satisfaction.

Requirements

Advanced Degree with 3+ years of experience, or Bachelor’s Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
Bachelor’s degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
Hands-on experience supporting Ion Chromatography and Sample Preparation instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher instrumentation is preferred.
Experience using Chromeleon Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
Strong analytical and troubleshooting skills across instrumentation hardware, software, and laboratory applications.
Excellent verbal and written communication abilities with the capacity to explain complex concepts to diverse audiences.
Proven ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
Strong interpersonal skills enabling effective collaboration with customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
Ability to work independently, manage multiple priorities, and maintain a strong customer focus while exercising sound judgment.
Willingness to travel up to 15%.
Additional experience supporting LC/HPLC, DIA, or other analytical instrumentation is an asset.

Technologies

Chromeleon Chromatography Data System
Ion Chromatography
Sample Preparation
Liquid Chromatography (LC/HPLC)
Discrete Industrial Analyzer (DIA)
Windows operating systems
CRM systems

Work Schedule

Standard hours, Monday through Friday.

Environmental Conditions

Physical requirements include lifting up to 40 lbs; typical work is conducted in an office environment.

View full job page →

30d ago

Laboratory Technician III Research Technical Support

Cherokee Federal Frederick, MD

Frederick, MD

30d ago Closed

$55k - $60k/yr Full time Animal Studies Biosafety Biosafety Level 3

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Cherokee Federal is seeking a Laboratory Technician III Research Technical Support to support BSL-2, BSL-3, and BSL-4 laboratories on site in Frederick, Maryland. The role involves basic cell culture, immunological assays, and animal studies, and requires an active Secret clearance. The position offers a salary between USD 55,000 and 60,000 per year.

Responsibilities

Supports small and large animal studies in BSL-2, BSL-3, and BSL-4 laboratories.
Performs inoculations with virus, vaccine, or applicable testing material.
Collects tissues for processing and conducts blood sample collection.
Performs in vitro testing of candidate vaccines and therapeutic compounds against a variety of viruses.
Prepares cell culture media and other study supplies, including paperwork, as necessary.
Performs immunological procedures including enzyme-linked immunosorbent assay (ELISA) and Western Blot assays.
Performs basic cell culture, plaque assays (PA), plaque reduction neutralization test (PRNT), PCR, and other assays to support NHP and rodent studies.
Performs basic lab management duties, such as assessing, maintaining, and ordering lab supplies.
Assists with the annual conduct of Equipment Inventory Management in BSL-2 and BSL-3.
May serve as a BSL-2 mentor.
Performs other job-related duties as assigned.

Requirements

Bachelor’s degree or the equivalent in Molecular Biology, Microbiology, Biochemistry, Immunology, Biology, or a related field and 1+ years lab experience.
Skilled with basic Molecular Biology Assays: ELISA, Western Blot, Plaque Assays, PRNT assays, PCR, etc.
Skilled with animal handling for large and small animals, including NHPs and rodents.
Ability to perform animal inoculations, blood and tissue collection, and sample processing.
Working knowledge/ability to learn GFEBs ordering system.
Excellent oral and written communication skills.
Excellent organizational skills.
Ability to multi-task in a high-paced environment.
Strong interpersonal skills.
Prior experience in BSL-2, BSL-3, and BSL-4 biocontainment labs is preferred.
Must have an active Secret Clearance.
Ability to pass a US Government security investigation and must meet eligibility requirements for participation in the BPRP.
US citizenship.
Must pass pre-employment qualifications of Cherokee Federal.

Technologies

ELISA
Western Blot
Plaque Assays
PRNT assays
PCR
GFEBs ordering system

Benefits

Medical
Dental
Vision
401K
Other possible benefits as provided.

View full job page →

1mo ago

Chemistry Technical Support and Field Service

Mandel Scientific Inc. Houston, TX

Houston, TX

1mo ago Closed

$60k - $65k/yr Full time Chemical Customer Service Customer Support

This position is no longer accepting applications (closed Jul 28, 2026).

Job Description

The Chemistry Technical Support and Field Service role delivers on-site installation, troubleshooting, maintenance, and customer support for analytical instrumentation. The position requires travel, a valid driver’s license, and regular use of Mandel’s ERP software.

Responsibilities

Provide on-site installation and operator training of instruments and systems according to manufacturer specifications.
Provide on-site troubleshooting, service, and repairs as assigned.
Provide troubleshooting support via phone, email, and video as assigned.
Schedule and maintain instruments through supplier recommended preventative maintenance procedures.
Complete field service calls and customer issues in a timely and professional manner.
Knowledge of various established methods (ASTM, ISO, EPA, UOP, etc.) to help support Mandel’s sales and service groups and customer base.
Use Mandel’s laboratory to run samples, repair instruments, and provide sales and customer support.
Submit and maintain service-related documentation such as field service reports, maintenance guides, service inventory.
Work in a team environment to provide and promote product and service knowledge.
Other duties as assigned.

Requirements

Overnight travel required
Valid driver’s license
Use of Mandel’s ERP software

Technologies

Mandel’s ERP software

Education

BS in Chemistry

Experience

Laboratory: 1 year (Preferred)

Location

Houston, TX (onsite)

Work Location

In person

Schedule

Monday to Friday

Compensation

USD 60,000 - 65,000 per year

Job Type

Full-time

Benefits

Health insurance
Life insurance
Paid time off

View full job page →

1mo ago

Technical Support Specialist - Pharmaceutical Instruments

SOTAX Corporation Westborough, MA

Westborough, MA

1mo ago Closed

$50k - $90k/yr Full time Application Support Customer Support Field Service

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

Based in Westborough, Massachusetts, SOTAX Corporation delivers specialized pharmaceutical instrumentation and lab services to GMP facilities and field service teams. The Technical Support Specialist role provides hands-on on-site support, training, and instrument lifecycle activities for Field Service Engineers, customers, and laboratories across the Northeast U.S., ensuring reliable operation and knowledgeable guidance throughout the product lifecycle. This position combines technical expertise with clear communication to uphold high standards of service and support.

Responsibilities

Offer high-level technical assistance to Field Service Engineers, customers, and distributors
Act as the subject matter expert for SOTAX instrumentation and related services
Conduct on-site laboratory services for Applications and GMP Laboratories
Provide technical training to Field Service Engineers to boost product knowledge and operational excellence
Occasional field service support across the Northeast U.S., ensuring strong customer satisfaction
Respond to escalated issues and support crisis management and resolution
Perform routine preventive maintenance and qualification for on-site Applications and GMP laboratories
Refurbish used SOTAX instruments to prepare for resale and optimize lifecycle
Assist QC testing for instruments manufactured on-site
Use the ERP system to manage service workflows, documentation, and processes
Oversee traceable calibration instrument inventory and the recertification process

Requirements

Experience servicing lab instrumentation such as dissolution, automation, or HPLC is preferred
English/Spanish bilingualism is a plus
Self-driven, proactive professional with strong independent work habits
Excellent communication and customer-service skills across phone, email, and in-person interactions
Familiarity with Good Documentation Practices (GDP) in the pharmaceutical industry is highly desirable
Advanced electro-mechanical troubleshooting, diagnostic, and repair capabilities
Hands-on experience with laboratory or production instrumentation and automation systems
Strong organizational, planning, and project-management skills with meticulous attention to detail
Willingness and ability to travel overnight as needed
Bachelor’s degree in Chemistry, Electromechanical Engineering, or a related field, or equivalent hands-on experience

Technologies

ERP system

Benefits

Competitive salary
Monthly auto allowance to cover field transportation costs
Company-paid toll pass
Meals and travel expenses covered when visiting customer sites
Paid time off including vacation, personal, sick leave, and holidays
401(k) with safe harbor matching
Medical, dental, and vision insurance
Company-provided life insurance
Short- and long-term disability coverage

Salary

USD 50,000 – 90,000 per year

Work Location

Westborough, MA (onsite)

View full job page →

Lab Instruments Support Jobs

Technical Support Specialist, Ion Chromatography

Laboratory Technician III Research Technical Support

Chemistry Technical Support and Field Service

Technical Support Specialist - Pharmaceutical Instruments

Get Lab Instruments Support Jobs alerts