Level 1 It Support

Level 1 It Support Jobs

3 jobs found

Today

Enterprise IT Support Engineer I

QTS Data Centers Atlanta, GA

Atlanta, GA

Today

Full time Cloud Platform Cloud Platforms Desktop Support

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Job Description

Provide desktop support with minimal supervision for on-prem and remote users while handling tickets, escalations, deployments, and continuous improvements.

Responsibilities

Manage incoming desktop support tickets with timely acknowledgement, accurate notes, and resolution
Handle desktop support escalations across hardware, software, and networking issues
Support on-premises and remote employees, including national and international users
Troubleshoot end-user issues on Windows and MacOS, including software and peripheral equipment
Provide onsite assistance for Systems Engineers when needed
Deploy end-user equipment and maintain related inventory
Participate in design activities for new systems or system changes
Support functional test planning and testing for assigned tasks
Contribute to process improvement and documentation for supported systems and services
Stay current on changes in the technical area of expertise
Coordinate with the team to support the quality of assigned tasks, functional areas, or projects
Respond quickly and follow production issues through to resolution
Provide weekly status reports on individual projects and tasks

Requirements

Associates degree or equivalent professional experience
2+ years of desktop support and customer support experience
1+ years of experience and knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripheral device support (for example printers and scanners)
Demonstrated expertise with standard workplace applications, including Microsoft Office 365, Adobe, and Cisco products
Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions

Technologies

Microsoft Office 365
Adobe
Cisco products
Azure
Entra Active Directory
Windows 10
Windows 11
MacOS
iOS
iPadOS
Microsoft Intune
Jamf
ServiceNow
Remote Monitoring & Management (RMM) solutions
Bomgar
Teamviewer
Cisco VPN solutions
AnyConnect
Secure Connect

Preferred Qualifications

1+ years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
Familiarity with ServiceNow
Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
A+ Certification

Knowledge, Skills and Abilities

Excellent interpersonal skills with the ability to interface with all levels of the organization
Self-starter capable of working independently in a fast-paced team environment
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

Benefits

Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Competitive benefits package
Bonus eligible

Total Rewards

Bonus eligible
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid holidays annually and holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
QTS is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled)

Location: Atlanta, GA (onsite)

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3d ago

IT Support Specialist

National Center for Urban Solutions Columbus, OH

Columbus, OH

3d ago

Full time Application Support Computer Skills End User Support

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Job Description

The IT Support Specialist provides day-to-day technology assistance across NCUS, AAMWA, NCUS TEC, and AUS, supporting staff, faculty, scholars, and other approved users. This role focuses on resolving hardware, software, connectivity, account access, printing, audio-visual, and Microsoft 365 issues while maintaining clear service desk documentation.

Core Responsibilities

Receive, document, prioritize, troubleshoot, resolve, and close technology support tickets according to established service expectations.
Deliver courteous support by phone, email, remote-support tools, and in person for staff, faculty, scholars, and other approved users.
Diagnose common issues across hardware, software, connectivity, printing, audio-visual, and account access.
Communicate ticket status, next steps, expected user actions, and resolution details using plain language.
Escalate unresolved, high-impact, security-related, or out-of-scope issues with complete troubleshooting notes.

Microsoft 365 and Endpoint Support

Provide first-level operational support for Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and other approved Microsoft 365 services.
Assist with routine user account, license, group membership, password, and access requests under approved procedures and assigned permissions.
Support approved organizational applications and coordinate with application owners or vendors for complex issues.
Help users adopt technology features through brief coaching and clear instructions.

Devices, Inventory, and Deployments

Prepare, configure, deploy, replace, collect, and securely store laptops, desktops, tablets, phones, printers, and peripherals.
Assist with device enrollment, standard software installation, updates, configuration, and basic compliance checks using approved management tools.
Perform approved hardware upgrades and basic repairs, and coordinate warranty or vendor service when needed.
Support technology setup for offices, classrooms, meetings, events, and temporary workspaces.
Maintain accurate records for assigned equipment, accessories, users, locations, status, warranties, and lifecycle activity.
Assist with physical inventory reviews, equipment labeling, stock organization, and reconciliation of missing or reassigned assets.
Support equipment purchasing activities by collecting requirements, preparing standard requests, receiving shipments, and confirming delivery.
Follow approved procedures for equipment reuse, return, secure data handling, and disposal.

Documentation, Training, and Service Improvement

Create and update knowledge articles, checklists, setup instructions, frequently asked questions, and troubleshooting guides.
Document repeat issues and share observations that may improve service, standardization, reliability, or the user experience.
Provide basic one-on-one or small-group instruction on approved technology tools and safe computing practices.
Participate in routine deployments, upgrades, testing, audits, and other technology projects within the role’s assigned scope.
Apply a forward-thinking approach to identify, support, and deliver technology enhancements and innovation within the role.
Consistently advance technology growth and department development by challenging current practices and positioning the department for ongoing improvement.

Security and Access Support

Follow organizational requirements for identity verification, least-privilege access, data handling, account changes, and device security.
Assist with approved onboarding, role changes, and offboarding tasks using established checklists.
Recognize and promptly escalate suspected phishing, malware, unauthorized access, lost devices, data exposure, or other security concerns.
Support security awareness efforts without independently investigating incidents or changing security controls unless specifically authorized.
Assist with approved account, access, onboarding, offboarding, procurement, and lifecycle activities.

Required Qualifications

Minimum of an Associate’s Degree, and a foundation along with 3 years experience in Information Technology.
Proven experience as a help desk technician or other customer support role.
Industry recognized credentials with a technology focus.
Tech-savvy with working knowledge of office automation products, databases, and security practices.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
MS 365 Admin Center experience preferred.
Exceptional communication and interpersonal skills, both formal and informal.

Technologies

Outlook
Teams
OneDrive
SharePoint
Word
Excel
PowerPoint
Microsoft 365
MS 365 Admin Center

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6d ago

IT Support Technician -- Level 1 -- Pharmaceutical

Interact Engineering LLC Whippany, NJ

Whippany, NJ

6d ago

$30 - $30/hr Full time Customer Support End User Support Help Desk

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Job Description

Interact Engineering LLC is hiring an IT Support Technician (Level 1) for an onsite role in a pharmaceutical and controlled-substances environment in Whippany, NJ.

Responsibilities

Provide level 1 incident management and ensure support coverage
Document incidents and standard support processes
Perform backup operations
Carry out system maintenance and configuration tasks
Deliver IT services and user assistance
Coordinate support and service requests while meeting service agreements and regulatory standards
Support interaction and knowledge transfer with customers
Maintain and keep up to date the inventory of systems and assets

Requirements

Working knowledge of ITIL principles
Working knowledge of GXP principles
Strong analytical skills and genuine curiosity
Customer service focus and service-oriented approach
Ability to work with minimal supervision when needed
Excellent interpersonal and communication skills
Certificate/diploma in information technology
Minimum 5 years of professional experience in IT-related functions, such as:
- Systems support
- User support
- Backup operations
- Inventory management
- Equipment orders
- Initiating purchase orders in SAP
Sufficient experience in SAP system support at a support level
Demonstrated expertise in customer service
Recognized skills in IT process improvements

Technical Skills

SAP

Compensation

$30.00/hour

Work Location

Onsite in Whippany, NJ 07981

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Level 1 It Support Jobs

Enterprise IT Support Engineer I

IT Support Specialist

IT Support Technician -- Level 1 -- Pharmaceutical

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