Microsoft Defender

Microsoft Defender Support Jobs

3 jobs found

1mo ago

Level 2 IT Support Specialist

Gersh Autism Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$66k - $68k/yr Full time Application Support Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Gersh Autism is hiring a Level 2 IT Support Specialist to support teams primarily from our Brooklyn, NY campus (onsite). This role combines advanced troubleshooting with enterprise IT administration, giving you a clear escalation path, ownership of root-cause fixes, and hands-on work across Microsoft 365, device management, security support, and network infrastructure. The position also includes occasional travel to other Gersh Academy locations in Queens and Long Island as needed.

Compensation: $66,300 - $67,500 per year (Brooklyn). Schedule: full time, Monday through Friday. Experience level: 3+ years supporting enterprise IT environments.

What you’ll do

Deliver advanced technical support to staff via phone, email, remote assistance, and in-person support.
Act as the escalation point for Level 1 technicians, helping resolve complex hardware, software, operating system, application, network, and cloud issues.
Install, configure, upgrade, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
Perform root-cause analysis for repeat issues and implement longer-term solutions to prevent recurrence.
Create and maintain technical documentation, knowledge-base articles, and standard operating procedures.
Administer Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, security groups, dynamic groups, licensing, and authentication.
Troubleshoot Microsoft 365 synchronization, authentication, access, and licensing issues, including multifactor authentication deployment and enforcement.
Administer Microsoft Intune for Windows, macOS, iOS, and Android, including compliance policies, configuration profiles, application deployments, and device restrictions.
Monitor device compliance and remediate noncompliant systems, with support for Windows Autopilot and endpoint lifecycle management.
Support endpoint security solutions including Microsoft Defender and Arctic Wolf, investigating security alerts and partnering with security teams to remediate threats.
Support vulnerability remediation, endpoint hardening, cybersecurity best practices, and monitoring of risky users, quarantined emails, and identity-protection alerts.
Assist with security audits and compliance initiatives, including maintaining and improving Microsoft Secure Score and Microsoft Compliance Score.
Support Meraki networking infrastructure (switches, wireless access points, firewalls, security appliances), including monitoring performance, coordinating with vendors, and assisting with deployments, structured cabling, and upgrades.
Administer Group Policy, file shares, and print services; manage user provisioning, permissions, and access controls.
Assist with disaster-recovery and business-continuity planning, participate in technology refreshes and new-site deployments, and maintain accurate IT asset inventory records.
Provide after-hours support for critical incidents or scheduled maintenance when required.

What you bring

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
Three to five years supporting enterprise IT environments.
Experience supporting Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
Experience with Meraki networking or a comparable enterprise networking platform.
Familiarity with Microsoft Secure Score, Microsoft Compliance Manager, and cybersecurity best practices.
Experience with endpoint security platforms such as Microsoft Defender, Arctic Wolf, SentinelOne, or comparable solutions.
Strong understanding of TCP/IP networking, DNS, DHCP, VPNs, and wireless technologies.
Experience working with ticketing systems and IT Service Management processes.
Working knowledge of PowerShell scripting (preferred).
Excellent analytical, troubleshooting, organizational, and communication skills.
Ability to prioritize multiple responsibilities while maintaining a high level of customer service.
Ability to work independently and collaborate effectively within a team.
Ability to travel to other Gersh Academy locations in New York as needed.

Tools and platforms you’ll work with

Microsoft 365: Exchange Online, Microsoft Teams, SharePoint, OneDrive
Microsoft Entra ID (Azure Active Directory), Microsoft Intune, Windows Autopilot
Microsoft Secure Score, Microsoft Compliance Manager, Microsoft Defender, Microsoft Compliance Score
Endpoint/security: Arctic Wolf, SentinelOne, Microsoft endpoint security solutions
Networking: Meraki, TCP/IP, DNS, DHCP, VPNs, structured cabling
Other: Group Policy, file shares, print services, PowerShell, Microsoft 365 synchronization, multifactor authentication, CPI (therapeutic holds) procedures

Preferred certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Administrator Associate
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation Certification
Meraki ECMS Fundamentals

Physical requirements

Must be able to help keep students safe from themselves and others, and may need to implement CPI (therapeutic holds) procedures.
Must be able to remove oneself from potentially harmful situations and, in some cases, lift a child.
Ability to stand, walk, bend, kneel, and move throughout the workday.
Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes.
Ability to physically intervene when required to ensure safety (per CPI training).
Ability to remove oneself and/or others from unsafe situations quickly.
Ability to maintain attention and focus in a dynamic, high-stimulation environment.
Ability to multi-task, shift priorities quickly, and exercise sound judgment in high-pressure or safety-sensitive situations.
Ability to work effectively as part of a team and maintain professional relationships.
Ability to perform duties under stress, including during behavioral escalations.

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1mo ago

Service Desk Engineer

GFI Digital Jefferson City, MO

Jefferson City, MO

1mo ago Closed

Full time Customer Service End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

In this onsite Service Desk role, you will support customers by troubleshooting and optimizing workstation, server, and network environments while maintaining clear communication and service standards. The position at GFI Digital focuses on proactive support, reliable issue resolution, and meeting customer Service Level Agreements.

Key Responsibilities

Participate in white-glove calls, particularly during high-urgency or sensitive escalations, providing calm, expert communication and resolution.
Deploy technical solutions to address recurring issues, improve system performance, and implement new client services.
Review trends in ticket data and client feedback to identify technical improvement opportunities and prevent potential issues.
Troubleshoot network equipment, including switches, firewalls, and wireless access points.
Remediate compromised accounts using anti-virus or malware software.
Support email systems such as O365 and GSuite, using SPAM filtering tools including Graphus, Inky, Mimecast, and Defender.
Administer end-user accounts, including permissions and access rights such as password resets and new user or workstation setups.
Set up, install, and troubleshoot Microsoft Office Suite and other Windows applications and related products.
Provide assistance with third-party vendor management.
Ensure Service Level Agreements are met for all customers.

Required Qualifications

3 to 4 years of hands-on IT support experience in a similar role, including deploying and troubleshooting Windows workstations and applications and supporting or maintaining Windows Server environments.
3 years of Managed Service Provider (MSP) experience.
Working knowledge of Windows Servers and networking hardware protocols.
Strong documentation skills, with the ability to produce accurate documentation related to client environments and issue resolution.
Ability to prioritize and execute tasks in a high-pressure environment.
Keen attention to detail and the ability to absorb and retain information quickly.
Highly self-motivated and solutions-focused approach to problem-solving.
Proven analytical and problem-solving abilities.
Ability to multi-task and organize priorities and deadlines effectively.
Consistently professional appearance and demeanor.

Preferred Qualifications

Education: College Diploma or Degree in Computer Science.
Experience: 3 to 4 years of hands-on IT support experience, including experience working with third-party vendors.
Certifications: Microsoft, CompTIA, Cisco, and others.

Technologies You Will Work With

O365, GSuite
Graphus, Inky, Mimecast, Defender
Microsoft Office Suite
Windows, Windows Server, Windows workstations
Anti-virus and malware software
SPAM filtering tools

Schedule

Full-Time onsite role at the office in Jefferson City, MO.

Benefits

401(k) with company match
Referral bonus program
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance coverage
Employee Assistance Program (EAP) for confidential counseling and support services
Paid Time Off starting on your hire date
Sick Time Off
Employee Discount Program

Communication and Work Style

Precise attention to detail and a high level of organization.
Excellent communication and interpersonal skills.
Highly self-motivated and directed.
Able to meet deadlines and follow clear instructions.

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1mo ago

Technical Support Analyst

Garda Capital Partners New York, NY

New York, NY

1mo ago Closed

$90k - $115k/yr Full time Active Directory Arctic Wolf Cloud Platforms

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Technical Support Analyst based in Garda Capital Partners' New York office, serving as the primary IT contact for New York employees and a hands-on member of the global infrastructure team, supporting end-user issues, security remediation, and MSP coordination.

Responsibilities

Provide white-glove IT support for the New York office across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.
Diagnose and resolve a broad range of technical issues, assist executives and trading floor users, and oversee hardware lifecycle from procurement to deployment and inventory management.
Maintain professionalism and adaptability in a fast-moving environment.
Serve as the on-site liaison with the Managed Service Provider, triaging tickets, addressing escalations, tracking SLAs, and coordinating issue resolution among users, the MSP, and internal teams.
Foster collaboration with support and engineering teams to improve responsiveness and service quality.
Support vulnerability remediation activities including patching, configuration hardening, and tracking across endpoints.
Assist incident response efforts and uphold security hygiene through MFA, certificate management, and access reviews.
Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives, including Intune.
Support headquarters connectivity, contribute to documentation and runbooks, and work with global teams to enhance systems and processes.

Requirements

Minimum of 2 years in IT support or desktop engineering, ideally in financial services or a fast-paced setting.
Strong troubleshooting across Windows and macOS, iOS, Microsoft 365, networking, printing, and hardware.
Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals.
Experience supporting executives or trading floor environments.
Effective communication skills with the ability to prioritize and manage multiple tasks under pressure.
Ability to lift and install IT equipment.
Experience with endpoint management tools such as Intune or SCCM.
Exposure to security tools including EDR/MDR, SIEM, Netskope, Microsoft Defender, and Arctic Wolf.

Technologies

Windows
macOS
iOS
Microsoft 365
Intune
SCCM
Active Directory
Linux
EDR/MDR
SIEM
Netskope
Microsoft Defender
Arctic Wolf

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