Technical Support Analyst
Active Directory
Arctic Wolf
Cloud Platforms
Cybersecurity Tools
Device Management
End User Support
Endpoint Security
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
Microsoft 365
Microsoft Defender
Microsoft Intune
Mobile Device Management
Onsite
Sccm
Security
Security Information And Event Management
Security Operations
Service Desk
Technical Support
Windows
Job Description
Technical Support Analyst based in Garda Capital Partners' New York office, serving as the primary IT contact for New York employees and a hands-on member of the global infrastructure team, supporting end-user issues, security remediation, and MSP coordination.
Responsibilities
- Provide white-glove IT support for the New York office across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.
- Diagnose and resolve a broad range of technical issues, assist executives and trading floor users, and oversee hardware lifecycle from procurement to deployment and inventory management.
- Maintain professionalism and adaptability in a fast-moving environment.
- Serve as the on-site liaison with the Managed Service Provider, triaging tickets, addressing escalations, tracking SLAs, and coordinating issue resolution among users, the MSP, and internal teams.
- Foster collaboration with support and engineering teams to improve responsiveness and service quality.
- Support vulnerability remediation activities including patching, configuration hardening, and tracking across endpoints.
- Assist incident response efforts and uphold security hygiene through MFA, certificate management, and access reviews.
- Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives, including Intune.
- Support headquarters connectivity, contribute to documentation and runbooks, and work with global teams to enhance systems and processes.
Requirements
- Minimum of 2 years in IT support or desktop engineering, ideally in financial services or a fast-paced setting.
- Strong troubleshooting across Windows and macOS, iOS, Microsoft 365, networking, printing, and hardware.
- Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals.
- Experience supporting executives or trading floor environments.
- Effective communication skills with the ability to prioritize and manage multiple tasks under pressure.
- Ability to lift and install IT equipment.
- Experience with endpoint management tools such as Intune or SCCM.
- Exposure to security tools including EDR/MDR, SIEM, Netskope, Microsoft Defender, and Arctic Wolf.
Technologies
- Windows
- macOS
- iOS
- Microsoft 365
- Intune
- SCCM
- Active Directory
- Linux
- EDR/MDR
- SIEM
- Netskope
- Microsoft Defender
- Arctic Wolf
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