Microsoft Endpoint Security

Microsoft Endpoint Security Support Jobs

2 jobs found

1d ago

IT Desktop Support Technician / EUC Engineer (Field Services)

Allied digital service limited New York, NY

New York, NY

1d ago

$38 - $44/hr Contract Active Directory Citrix Virtual Desktop End User Support

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Job Description

Contract role (30 days) in New York, NY providing in-person EUC and field services across corporate offices in Manhattan. You will support a Windows and macOS enterprise environment, working within ITIL-based ServiceNow processes and collaborating with Global Service Desk, EUC/Digital Workplace, and cross-functional IT teams. Shifts run Wed to Sun or Tue to Sat, with hourly pay up to $44/hr all inclusive.

What you’ll do

Deliver end-to-end user support for Windows and macOS across corporate offices in NY 205 and 501 (both buildings are near to each other).
Provide L1 / L1.5 / L2 desktop support, including break-fix, service requests, and proactive support.
Support users desk-side (Smart hands & feet) and remotely using tools such as Citrix / Bomgar and other remote technologies.
Follow ServiceNow ITIL workflows for Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment, including proper ticket documentation, ownership, accurate assignment, and continuous updates until resolution.
Perform software installation, configuration, troubleshooting, and uninstallation to keep endpoints current and functional.
Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus business applications and retail tools.
Handle endpoint lifecycle activities such as system imaging and re-imaging (Windows via SCCM / Intune / MDT, macOS via Jamf or equivalent).
Support new hire onboarding, device refresh, and decommission, including zero/low-touch provisioning initiatives.
Maintain baseline configurations aligned with PVH endpoint management & security policies.
Support and maintain laptops and desktops, MacBooks, and VDI Macs where applicable.
Support hardware used in retail environments, including printers, scanners, and POS devices.
Maintain CMDB and asset inventory accuracy, and coordinate vendor support and warranty replacements.
Collaborate on OS-level issues, application compatibility, and VDI / remote desktop troubleshooting.
Participate in escalations and cross-functional incidents involving Global Service Desk, EUC / Digital Workplace, and teams across Network, Security, Cloud, and Applications.
Prepare for seasonal workload peaks (finance / retail).

Required experience & knowledge

Desktop support: 3 years (required).
macOS support: 3 years (required).
Strong experience supporting Windows & macOS.
Strong experience with imaging tools: SCCM, Intune, Jamf.
Strong experience in M365 ecosystem.
Working knowledge of ServiceNow ITSM and ServiceNow-based ITIL processes.
Working knowledge of Active Directory / Azure AD.
Working knowledge of VDI (including Citrix / VMware).
Understanding of endpoint security and compliance.
Strong customer handling and communication skills.
Ability to work in an SLA-driven, high-volume environment.
Analytical troubleshooting with an ownership mindset.

Shifts & pay

Shift 1: Wed to Sun, 7am-3pm, $44.00/hr all inclusive
Shift 2: Wed to Sun, 12pm-8pm, $44.00/hr all inclusive
Shift 3: Tue to Sat, 9am-5pm, $38.00/hr all inclusive

Location

In-person at the corporate offices in Manhattan (NY 205 / NY 501).

Tech you’ll use

Windows, macOS, Citrix, Bomgar
ServiceNow (ITIL / ITSM)
M365: Microsoft Teams, Outlook, OneDrive
SCCM, Intune, MDT, Jamf
PVH endpoint management & security policies, CMDB
Active Directory, Azure AD, VDI, VMware, remote desktop / VDI Macs

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1d ago

Level 2 IT Support Specialist

Gersh Autism Brooklyn, NY

Brooklyn, NY

1d ago

$66k - $68k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

Gersh Autism is hiring a Level 2 IT Support Specialist to support teams primarily from our Brooklyn, NY campus (onsite). This role combines advanced troubleshooting with enterprise IT administration, giving you a clear escalation path, ownership of root-cause fixes, and hands-on work across Microsoft 365, device management, security support, and network infrastructure. The position also includes occasional travel to other Gersh Academy locations in Queens and Long Island as needed.

Compensation: $66,300 - $67,500 per year (Brooklyn). Schedule: full time, Monday through Friday. Experience level: 3+ years supporting enterprise IT environments.

What you’ll do

Deliver advanced technical support to staff via phone, email, remote assistance, and in-person support.
Act as the escalation point for Level 1 technicians, helping resolve complex hardware, software, operating system, application, network, and cloud issues.
Install, configure, upgrade, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
Perform root-cause analysis for repeat issues and implement longer-term solutions to prevent recurrence.
Create and maintain technical documentation, knowledge-base articles, and standard operating procedures.
Administer Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, security groups, dynamic groups, licensing, and authentication.
Troubleshoot Microsoft 365 synchronization, authentication, access, and licensing issues, including multifactor authentication deployment and enforcement.
Administer Microsoft Intune for Windows, macOS, iOS, and Android, including compliance policies, configuration profiles, application deployments, and device restrictions.
Monitor device compliance and remediate noncompliant systems, with support for Windows Autopilot and endpoint lifecycle management.
Support endpoint security solutions including Microsoft Defender and Arctic Wolf, investigating security alerts and partnering with security teams to remediate threats.
Support vulnerability remediation, endpoint hardening, cybersecurity best practices, and monitoring of risky users, quarantined emails, and identity-protection alerts.
Assist with security audits and compliance initiatives, including maintaining and improving Microsoft Secure Score and Microsoft Compliance Score.
Support Meraki networking infrastructure (switches, wireless access points, firewalls, security appliances), including monitoring performance, coordinating with vendors, and assisting with deployments, structured cabling, and upgrades.
Administer Group Policy, file shares, and print services; manage user provisioning, permissions, and access controls.
Assist with disaster-recovery and business-continuity planning, participate in technology refreshes and new-site deployments, and maintain accurate IT asset inventory records.
Provide after-hours support for critical incidents or scheduled maintenance when required.

What you bring

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
Three to five years supporting enterprise IT environments.
Experience supporting Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
Experience with Meraki networking or a comparable enterprise networking platform.
Familiarity with Microsoft Secure Score, Microsoft Compliance Manager, and cybersecurity best practices.
Experience with endpoint security platforms such as Microsoft Defender, Arctic Wolf, SentinelOne, or comparable solutions.
Strong understanding of TCP/IP networking, DNS, DHCP, VPNs, and wireless technologies.
Experience working with ticketing systems and IT Service Management processes.
Working knowledge of PowerShell scripting (preferred).
Excellent analytical, troubleshooting, organizational, and communication skills.
Ability to prioritize multiple responsibilities while maintaining a high level of customer service.
Ability to work independently and collaborate effectively within a team.
Ability to travel to other Gersh Academy locations in New York as needed.

Tools and platforms you’ll work with

Microsoft 365: Exchange Online, Microsoft Teams, SharePoint, OneDrive
Microsoft Entra ID (Azure Active Directory), Microsoft Intune, Windows Autopilot
Microsoft Secure Score, Microsoft Compliance Manager, Microsoft Defender, Microsoft Compliance Score
Endpoint/security: Arctic Wolf, SentinelOne, Microsoft endpoint security solutions
Networking: Meraki, TCP/IP, DNS, DHCP, VPNs, structured cabling
Other: Group Policy, file shares, print services, PowerShell, Microsoft 365 synchronization, multifactor authentication, CPI (therapeutic holds) procedures

Preferred certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Administrator Associate
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation Certification
Meraki ECMS Fundamentals

Physical requirements

Must be able to help keep students safe from themselves and others, and may need to implement CPI (therapeutic holds) procedures.
Must be able to remove oneself from potentially harmful situations and, in some cases, lift a child.
Ability to stand, walk, bend, kneel, and move throughout the workday.
Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes.
Ability to physically intervene when required to ensure safety (per CPI training).
Ability to remove oneself and/or others from unsafe situations quickly.
Ability to maintain attention and focus in a dynamic, high-stimulation environment.
Ability to multi-task, shift priorities quickly, and exercise sound judgment in high-pressure or safety-sensitive situations.
Ability to work effectively as part of a team and maintain professional relationships.
Ability to perform duties under stress, including during behavioral escalations.

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Microsoft Endpoint Security Support Jobs

IT Desktop Support Technician / EUC Engineer (Field Services)

Level 2 IT Support Specialist

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