Network Operations Support Jobs

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1d ago

Microcomputer Technical Support Specialist 0726-0029

Erie 1 BOCES West Seneca, NY

West Seneca, NY

1d ago

$33 - $33/hr Full time Active Directory Application Support Computer Skills

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Job Description

This itinerant field based Microcomputer Technical Support Specialist role provides design, installation, troubleshooting, and training for computer software, operating systems, and LAN/WAN environments across Erie 1 BOCES districts.

Responsibilities

Design, develop, install, implement, support, and maintain computer software applications and operating systems.
Install, customize, and maintain vendor supplied software and LAN/WAN operations.
Generate incident tickets as required and ensure timely follow-up and closure of all assigned calls.
Monitor, configure, and tune LANs or LAN applications for optimal performance; organize LAN documentation.
Assist in training and instruction of users in LAN operating systems and LAN applications.
Troubleshoot computer equipment used in the delivery of BOCES services.
Install, troubleshoot, support, and maintain communications software used to connect to enterprise servers or dial-up connections; provide related user training.
Evaluate the network and provide recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
Act as liaison between the WNYRIC and School District customers regarding in networked hardware, software, and application issues.
Perform physical tasks such as keyboarding, lifting, driving a motor vehicle, and duties related to installation, troubleshooting, and support of computer devices.
Work on-site in schools where students, teachers, and administrators are present; travel to building sites within assigned districts with a valid NYS driver's license and a reliable vehicle.
Complete and submit official forms, time sheets, and billing reports in a timely manner; maintain communications with supervisors and team members.
Familiar with setup and use of Active Directory, Netware/Novell, Windows, Ethernet, TCP/IP, Lotus Notes, PCs, Macs, Mac OS, and iOS as required by assignments.
Other duties may be assigned in alignment with the civil service job description for this title.

Qualifications

A) A Bachelor’s degree from a regionally accredited or New York State registered four-year college or university plus two years of computer programming experience, including at least one year in programming and/or maintaining vendor supplied operating software; or
B) An Associate or higher degree in Data Processing, Computer Science, Business Administration, or a related field plus four years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
C) A high school diploma or equivalency plus six years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
D) An equivalent combination of training and experience as described above.

Additional Qualifications

Experience working in LAN/WAN environments with familiarity in Windows, Mac OS/iOS, and Windows Server and newer platforms.
PC operation and management is mandatory; experience administering Microsoft Active Directory, Group Policies, DHCP/DNS, and computer imaging using WDS/SCCM is required.
Knowledge of WAN, content filtering, firewalls, enterprise mobility management, and related technologies is a plus.
Strong customer service and communications skills, along with troubleshooting, research, and documentation abilities.
Valid NYS driver license and reliable car transportation are required.

Technologies

Active Directory
Netware (Novell)
Windows and Windows Server
Group Policies
DHCP and DNS
WDS and SCCM
Ethernet and TCP/IP
Lotus Notes
PCs and Macs
Mac OS and iOS

Benefits

15 Paid annual holidays
Generous paid personal and sick time
Generous paid vacation days
Premium health and dental plans with 85% employer contribution
Life insurance at no cost to you
Flexible spending account (FSA) plan
Commitment to diversity, equity, and inclusion
NYS Retirement System
403b and 457 retirement plans
Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification, $1,000 for Bachelor's Degree, or $1,500 for Master's Degree

Annual Education Stipends

Stipends of $500 for an Associate degree or accredited training certification, $1,000 for a Bachelor's degree, or $1,500 for a Master's degree.

Location

Erie 1 BOCES, Technology Services, TS Field Technical Services ON, E1B Education Campus, West Seneca, NY

Assignment

Itinerant

Hours

8:00 AM to 4:00 PM

Hourly Rate

$33.36 per hour, plus a generous benefits package

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