Technical Support Engineer (Network Technician / Help Desk & On-Site)

Inventure IT offers a dynamic, collaborative culture in Savannah, GA, with professional development opportunities and a comprehensive benefits package. This onsite Technical Support Engineer role includes after-hours on-call support and weekly pay based on experience and qualifications.

Responsibilities

• Deliver prompt technical support to clients by phone, email, ticketing system, or in-person visits, addressing a broad range of IT issues.
• Diagnose and resolve hardware, software, networking, and system problems.
• Partner with clients to understand their technical needs and deliver practical solutions.
• Monitor and maintain client systems to ensure optimal performance and security.
• Execute upgrades, installations, and configurations as required.
• Support email system administration, including migrations to Office 365.
• Oversee and troubleshoot Active Directory, Exchange, Google Workspace, and Office 365.
• Apply extensive experience with Windows operating systems, including Server editions, and server migrations.
• Work with enterprise-grade networking equipment from Sonicwall, Fortigate, Unifi, and Cisco.
• Coordinate with teammates to design and deploy IT solutions.
• Join an on-call rotation to deliver after-hours support as necessary.

Requirements

• High school diploma or GED
• A minimum of 5 years of experience in information technology or technical support roles
• Extensive knowledge with Windows operating systems, including Server versions
• Background in working with Sonicwall, Unifi, Fortigate, Cisco, or other commercial-grade networking equipment
• Experience in Exchange, Google Workspace, Office 365, and Active Directory administration
• Proven experience in migrating clients from existing email systems to Office 365
• Strong problem-solving skills and the ability to work well under pressure
• Excellent communication skills, both verbal and written
• A customer-focused attitude and a commitment to delivering exceptional service

Technologies

• Sonicwall
• Fortigate
• Unifi
• Cisco
• Windows Server
• Office 365
• Google Workspace
• Active Directory
• Exchange

Benefits

• Competitive salary paid weekly, based on experience and qualifications
• Additional compensation for on-call responsibilities
• Opportunity to work with a dynamic team in a collaborative and supportive environment
• Professional development opportunities and potential for career growth
• Health, dental, life insurance and retirement benefits may be offered (subject to company policy)
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance