Restaurant IT Support (Mobile Position) OTP
Active Directory
Application Support
Computer Skills
End User Support
Field Service
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
Network Operations
Network Support
Onsite
Remote Support
Restaurant Technology
Restaurants
Server Management
Specialist
Technical Support
Ticketing Systems
Windows
Job Description
The role involves mobile on-site and remote IT support for a McDonald’s franchisee, delivering technical assistance across multiple restaurant locations in a fast-paced hospitality environment.
Responsibilities
- Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
- Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
- Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
- Support Active Directory management for user account setup, permissions adjustments, and password resets while ensuring security protocols are followed.
- Assist with computer management tasks including OS installation, updates (Windows), hardware upgrades, and equipment troubleshooting.
- Conduct network troubleshooting involving connectivity issues and firewall settings to maintain optimal network performance.
- Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.
Requirements
- OTP certifications and McDonald’s IT infrastructure experience are required.
Technologies
Microsoft Office, Help desk systems, Active Directory, GPO, Windows, Windows Server, macOS, Linux, SCCM, Meraki, VPNs, firewalls, LAN/WAN, DNS management, and POS applications.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Compensation
USD 60,000 - 75,000 per year
Experience and Education
Minimum 3 years of experience. Education: High school or equivalent.
Location
Primary: Montezuma, GA (onsite). Preferred: Atlanta, GA.
Work Location
On the road
Willingness to Travel
100% travel required
Application Questions
- Are you willing to work weekends, holidays and overnight on occasion?
- Are you willing to travel to multiple locations in one day?
- Do you have your own reliable transportation?
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