Network Protocols

Network Protocols Support Jobs

4 jobs found

8d ago

Service Desk Technician

Lyra Technology Group Columbia, SC

Columbia, SC

8d ago

$55k - $65k/yr Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

The Service Desk Technician role at Lyra Technology Group is built around being the first point of contact for technical support. This position supports end users across hardware, software, and connectivity topics while administering key Microsoft services. Based in Columbia, SC with a hybrid work arrangement, you will work toward strong service performance targets and progress toward Tier 2 support as issues become more complex.

How you’ll help users

Respond to incoming support requests via phone, email, the ticketing system, and in person.
Diagnose and resolve basic hardware issues for desktops, laptops, printers, and peripherals.
Troubleshoot common software problems in standard business applications.
Handle password resets, account lockouts, and access permission requests.
Provide basic network connectivity troubleshooting.
Support mobile device setup and troubleshooting.
Set up and configure new workstations and equipment for employees.
Install, update, and maintain standard software applications.
Create and maintain user accounts in line with IT policies.
Provide training and guidance to users on basic technology functions.

Microsoft support and administration

Administer Microsoft 365 and Entra ID, including mailboxes, licensing, security groups, and shared resources.
Perform basic Purview/compliance tasks.

Escalation, collaboration, and knowledge sharing

Identify issues that require escalation to Tier 2 or specialist teams and follow established escalation procedures and timelines.
Collaborate with other IT team members to resolve complex issues.
Participate in knowledge sharing and team meetings.
Contribute solutions and documentation to the internal knowledge base.

Documentation and service quality expectations

Document all support interactions accurately in the ticketing system, maintaining documentation accuracy of 95% or higher.
Acknowledge new support requests within 30 minutes during business hours.
Resolve or escalate 80% of Tier 1 issues within 4 hours.
Maintain a first-contact resolution rate of 70% or higher.
Maintain a user satisfaction rating of 4.0 or higher on a 5-point scale.
Complete all required follow-ups within 24 hours.

What you bring

Working knowledge of Windows and macOS operating systems.
Solid working knowledge of Microsoft 365 administration.
Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
Experience with Active Directory user management.
Comfort using remote support tools.
A systematic troubleshooting approach and ability to research and apply solutions independently.
Good judgment about when to escalate versus continue troubleshooting.
Strong written and verbal communication skills, including explaining technical concepts in non-technical terms.
Patience and empathy when working with frustrated users, with a professional, customer-service-oriented demeanor.
Effective time management and prioritization.
Consistent attendance and punctuality, availability during scheduled core support hours, and willingness to join an on-call rotation if applicable.
Commitment to IT security policies and keeping sensitive information confidential.
Interest in continued learning, including completing assigned training on time and staying current with supported technologies.

Tools and technologies

Microsoft 365, Entra ID, Purview
TCP/IP, DNS, DHCP
Active Directory, Windows, macOS

Salary: USD 55,000 - 65,000 per year.

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1mo ago

Level I Helpdesk Technician

Acture Solutions Inc Copiague, NY

Copiague, NY

1mo ago Closed

$40k - $44k/yr Full time Active Directory Chromebooks Comptia A+

This position is no longer accepting applications (closed Oct 30, 2026).

Job Description

Acture Solutions Inc is hiring a Level I Helpdesk Technician to support onsite end users in Copiague, NY. In this role, you will help keep day-to-day technology running by installing and configuring devices, troubleshooting common Windows and peripheral issues, and managing helpdesk tickets from start to resolution.

This full-time position supports a variety of end-user systems and tools, including desktop and mobile devices, printing and AV peripherals, and core connectivity topics like Wi-Fi and basic TCP/IP. You will also assist with user account administration using Active Directory and the Google Admin Console, while communicating technical updates clearly to non-technical users.

What you’ll do

Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices
Install and support printers, projectors, and other peripheral equipment
Troubleshoot Windows client issues, software applications, and peripheral device problems
Handle basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues
Assist with connectivity problems related to TCP/IP, DNS, and DHCP
Support user account administration using Active Directory and the Google Admin Console
Install and configure various technical equipment
Maintain helpdesk tickets and document issues, troubleshooting steps, and resolutions
Prioritize and manage multiple support requests while providing timely customer service
Explain technical information clearly to non-technical users

What you bring

1–2 years of desktop support or related IT experience
CompTIA A+ certification
Hands-on experience troubleshooting desktops, laptops, and end-user devices
Working knowledge of Windows, macOS, and ChromeOS environments
Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
Experience supporting printers, peripherals, and common software applications
Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems
CompTIA Network+ and/or Security+ preferred
Ability to work onsite and travel occasionally, up to approximately 25%

Technologies you’ll work with

Windows, macOS, ChromeOS
Active Directory, Google Admin Console
TCP/IP, DNS, DHCP, Wi-Fi
CompTIA A+, CompTIA Network+, CompTIA Security+
Helpdesk ticketing systems

Pay and benefits

Salary range: $40,000–$44,000 per year, based on experience
Medical, dental, vision coverage
401(k) and generous paid time off
Professional development and continuing education opportunities
Hands-on experience across a variety of technologies
A culture that values collaboration, respect, and real impact

Schedule, location, and classification

Location: Copiague, NY (onsite)
Schedule: Full-Time, Monday–Friday 7:30–3:30 & 8:30–4:30
Mon-Fri Onsite 8:00 AM–4:00 PM Eastern Standard Time
Classification: Non-Exempt

Physical requirements

Ability to perform hands-on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment
Ability to work onsite and travel occasionally to other locations as business needs require

Additional screening

Valid driver’s license and fingerprinting check required

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1mo ago

SDP Technical Support Specialist

Innovative Systems LLC Mitchell, SD

Mitchell, SD

1mo ago Closed

Full time Application Support Customer Support Dhcp

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

Innovative Systems LLC is seeking an SDP Technical Support Specialist to support broadband service providers with the Service Delivery Platform (SDP). In this onsite role in Mitchell, SD, you’ll help clients install, configure, provision, and maintain SDP applications while troubleshooting issues across software, hardware, and integrations. The position also includes monitoring application environments and supporting implementation projects that keep deployments on track.

What you’ll do

Support broadband service providers with installation, configuration, provisioning, and maintenance of Innovative Systems SDP applications
Diagnose and resolve software, hardware, and integration issues, including documenting findings, actions, and outcomes
Provide end-user training and ongoing support by phone, live-streaming tools, and other support channels
Coordinate customer implementations and technical projects by aligning requirements, timelines, dependencies, and next steps across clients, vendors, and internal teams
Monitor SDP/IMS application environments, troubleshoot service interruptions, and support automated provisioning workflows
Deliver clear updates to clients and teammates on issue status, technical findings, resolutions, risks, and next steps
Travel to client sites as needed for implementation, training, or support activities

What you bring

3+ years of experience in technical support, network operations, systems administration, telecommunications, or a related field
Experience supporting Windows operating systems and web servers (Linux familiarity is a plus)
Working knowledge of core internet and application protocols including TCP/IP, DNS, DHCP, FTP, SSH, HTTP/HTTPS, XML, and HTML
A methodical troubleshooting approach, with the ability to manage priorities and see issues through to resolution
Strong written and verbal communication skills, including the ability to produce clear technical documentation
Comfort working independently while collaborating effectively with customers, vendors, and internal teams

Technologies you’ll work with

Windows operating systems, Linux
TCP/IP, DNS, DHCP, FTP, SSH
HTTP/HTTPS, XML, HTML
SDP, IMS
Live-streaming tools

Benefits

Competitive pay
Generous paid time off plus 10 paid holidays
401(k) with company match
Company-paid employee health, dental, vision, and life insurance through Blue Cross Blue Shield
HSA contributions from the company
Company-paid short- and long-term disability insurance

Preferred (not required)

Experience with Wireshark, network routing and switching, or server-application troubleshooting
Familiarity with broadband access platforms and service-provider equipment such as Calix, Adtran, Nokia, Zhone, Tarana, or Plume
Experience with voice telephony, PBX or telephone switching, SIP technologies, or IPTV middleware
Relevant education or experience in telecommunications, network administration, broadband, wireless, information technology, computer science, software development, or data analytics

Innovative Systems encourages growth even if you do not have experience in every listed area. The role emphasizes methodical troubleshooting, clear communication, and continued learning as technology evolves.

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1mo ago

Wireless Technical Support & Operations Specialist

Total Wireless Data, Inc. Oklahoma City, OK

Oklahoma City, OK

1mo ago Closed

$18 - $23/hr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Total Wireless Data, Inc. is seeking a hands-on Wireless Technical Support and Operations Specialist to support customers and keep day-to-day operations running smoothly in a small wireless equipment business. This onsite role in Oklahoma City blends customer technical assistance with order processing, inventory support, and clear documentation of networking and business processes.

You will troubleshoot networking and connectivity issues, work directly with customers through multiple communication channels, and help manage the flow of orders and supplies. Along the way, you will document systems visually and in business tools so internal knowledge stays current as products and technologies evolve.

What you’ll do

Answer customer technical questions and provide product information
Deliver technical support by phone, email, and in-person to customers with varying technical backgrounds
Troubleshoot networking and connectivity issues, with cellular RF knowledge noted as a plus
Represent Total Wireless Data, Inc. professionally to customers and vendors
Receive, process, and ship customer orders and internal supplies
Perform physical inventory counts and support reordering efforts
Document the full order flow in QuickBooks (training provided)
Handle boxes and items weighing up to 60 lbs regularly
Create and maintain network diagrams using Visio
Document business processes and technical information using Excel and Word
Troubleshoot and maintain your own computer setup since there is no dedicated IT staff
Self-educate on products, services, and emerging technologies
Build proficiency in Total Wireless Data, Inc.’s product lineup including electronics, antennas, cabling, and wireless equipment
Learn industry trends, with an emphasis on cellular and wireless communications

Core requirements

High school diploma or equivalent
Strong verbal and written communication skills
Professional demeanor with customers and colleagues
Solid Windows OS knowledge and general computer troubleshooting ability
Understanding of the OSI model (all 7 layers)
IPv4 fundamentals including classes, subnetting, and CIDR notation
Basic router and switch configuration
Ethernet cabling and Wi-Fi basics (802.11 standards)
Familiarity with common protocols: TCP/UDP, ICMP, DNS, DHCP, SSH, and ARP
Ability to document networks visually
Proficiency with Microsoft Excel and Microsoft Word
Ability to work independently and troubleshoot problems
Ability to learn small-business processes and inventory management
Proactive, self-starter mindset
Physical capability to lift and move boxes/equipment regularly

Tools and technologies

QuickBooks, Visio, Microsoft Excel, Microsoft Word
Windows OS, OSI model, IPv4, CIDR notation
TCP/UDP, ICMP, DNS, DHCP, SSH, ARP
Wi-Fi (802.11 standards)

Compensation and location

Location: Oklahoma City, OK (onsite)
Salary: USD 18–23 per hour

Benefits

Health insurance
Paid time off

Preferred qualifications

CompTIA Network+ certification (or equivalent experience)
Knowledge of VPN configuration
Experience with packet analysis tools (Wireshark)
Experience with network segmentation (VLANs, DMZ, Port Forwarding, IP Subnetting)
Basic understanding of IP services (NAT, DHCP configuration)

Nice to have / willing to learn

IPv6 networking knowledge
Serial communications (RS232, RS485)
Narrowband/licensed RF radio communications
Cellular data communications and certifications
Network security best practices and recommendations
Advanced troubleshooting techniques

Personal attributes

Self-motivated and eager to learn new technologies
Strong interpersonal skills and a customer-focused mindset
Problem-solver comfortable working with both technical and non-technical customers
Collaborative approach with vendors and business partners
Comfort in a fast-paced, small-team environment where responsibilities overlap

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Network Protocols Support Jobs

Service Desk Technician

Level I Helpdesk Technician

SDP Technical Support Specialist

Wireless Technical Support & Operations Specialist

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