Network Protocols Support Jobs

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Wireless Technical Support & Operations Specialist

Total Wireless Data, Inc. Oklahoma City, OK

Oklahoma City, OK

Today

$18 - $23/hr Full time Computer Skills Customer Support End User Support

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Job Description

Total Wireless Data, Inc. is seeking a hands-on Wireless Technical Support and Operations Specialist to support customers and keep day-to-day operations running smoothly in a small wireless equipment business. This onsite role in Oklahoma City blends customer technical assistance with order processing, inventory support, and clear documentation of networking and business processes.

You will troubleshoot networking and connectivity issues, work directly with customers through multiple communication channels, and help manage the flow of orders and supplies. Along the way, you will document systems visually and in business tools so internal knowledge stays current as products and technologies evolve.

What you’ll do

Answer customer technical questions and provide product information
Deliver technical support by phone, email, and in-person to customers with varying technical backgrounds
Troubleshoot networking and connectivity issues, with cellular RF knowledge noted as a plus
Represent Total Wireless Data, Inc. professionally to customers and vendors
Receive, process, and ship customer orders and internal supplies
Perform physical inventory counts and support reordering efforts
Document the full order flow in QuickBooks (training provided)
Handle boxes and items weighing up to 60 lbs regularly
Create and maintain network diagrams using Visio
Document business processes and technical information using Excel and Word
Troubleshoot and maintain your own computer setup since there is no dedicated IT staff
Self-educate on products, services, and emerging technologies
Build proficiency in Total Wireless Data, Inc.’s product lineup including electronics, antennas, cabling, and wireless equipment
Learn industry trends, with an emphasis on cellular and wireless communications

Core requirements

High school diploma or equivalent
Strong verbal and written communication skills
Professional demeanor with customers and colleagues
Solid Windows OS knowledge and general computer troubleshooting ability
Understanding of the OSI model (all 7 layers)
IPv4 fundamentals including classes, subnetting, and CIDR notation
Basic router and switch configuration
Ethernet cabling and Wi-Fi basics (802.11 standards)
Familiarity with common protocols: TCP/UDP, ICMP, DNS, DHCP, SSH, and ARP
Ability to document networks visually
Proficiency with Microsoft Excel and Microsoft Word
Ability to work independently and troubleshoot problems
Ability to learn small-business processes and inventory management
Proactive, self-starter mindset
Physical capability to lift and move boxes/equipment regularly

Tools and technologies

QuickBooks, Visio, Microsoft Excel, Microsoft Word
Windows OS, OSI model, IPv4, CIDR notation
TCP/UDP, ICMP, DNS, DHCP, SSH, ARP
Wi-Fi (802.11 standards)

Compensation and location

Location: Oklahoma City, OK (onsite)
Salary: USD 18–23 per hour

Benefits

Health insurance
Paid time off

Preferred qualifications

CompTIA Network+ certification (or equivalent experience)
Knowledge of VPN configuration
Experience with packet analysis tools (Wireshark)
Experience with network segmentation (VLANs, DMZ, Port Forwarding, IP Subnetting)
Basic understanding of IP services (NAT, DHCP configuration)

Nice to have / willing to learn

IPv6 networking knowledge
Serial communications (RS232, RS485)
Narrowband/licensed RF radio communications
Cellular data communications and certifications
Network security best practices and recommendations
Advanced troubleshooting techniques

Personal attributes

Self-motivated and eager to learn new technologies
Strong interpersonal skills and a customer-focused mindset
Problem-solver comfortable working with both technical and non-technical customers
Collaborative approach with vendors and business partners
Comfort in a fast-paced, small-team environment where responsibilities overlap

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