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IT Support Specialist

Cascadia Pharmacy Group Ilwaco, WA

Ilwaco, WA

Today

$47k - $55k/yr Full time Computer Skills Desktop Support End User Support

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Job Description

The IT Support Specialist role supports 60+ pharmacy locations for Cascadia Pharmacy Group and serves as the first point of contact for resolving IT issues. The position combines help desk ticket management, Windows and hardware troubleshooting, remote support, basic networking, and a regional travel component.

Role Overview

In this hybrid position based in Ilwaco, WA, you will manage first-response IT tickets in Atera, provide Windows 10/11 desktop support, troubleshoot and deploy Dell hardware, and support users using RMM tools and remote desktop technologies. The role also includes approximately 20% regional travel to pharmacy locations, with mileage reimbursed.

Key Responsibilities

Handle first-response ticket management in Atera, including printer failures, Dell hardware issues, password resets, network connectivity, and power diagnostics
Provide Windows 10/11 desktop support
Perform hardware deployment and troubleshooting across 60+ pharmacy locations
Carry out routine monitoring and proactive maintenance to help prevent issues before they escalate
Deliver remote support using RMM tools and remote desktop technologies
Support basic networking including Firewall, TCP/IP, DNS, and DHCP troubleshooting
Build documentation and protocols for future team members to follow
Establish ticket response workflows and communication standards
Provide professional, patient support to non-technical pharmacy staff by translating technical issues into clear, actionable guidance
Own follow-through so every ticket receives a response and issues reach closure
Escalate complex issues to the IT Director with clear documentation and context

Required Qualifications

Trade school certification in IT, computer science, or a related field, or 1+ year help desk/IT support experience
Hands-on experience with Windows 10/11 and hardware troubleshooting
Basic networking knowledge of TCP/IP, DNS, and DHCP
Valid driver’s license and reliable transportation for regional travel (approximately 20%)
Ability to lift and transport IT equipment up to 70 lbs

Technologies You Will Use

Atera
RMM tools and remote desktop technologies
Windows 10 and Windows 11
Firewall, TCP/IP, DNS, DHCP
Dell hardware

Preferred Certifications & Experience

CompTIA A+, Network+, or Microsoft certifications
Experience with ticketing systems such as Atera, ServiceNow, or ConnectWise
Healthcare or pharmacy IT experience (HIPAA familiarity is a plus)
Experience creating documentation or SOPs

Schedule, Travel, and Physical Requirements

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Travel: Approximately 20% regional travel to pharmacy locations (mileage reimbursed)
Physical requirements: Ability to lift and transport IT equipment up to 70 lbs, and travel between locations using a personal vehicle

Compensation and Benefits

Salary: USD 47,000 - 55,000 per year
Health benefits: 75% company-covered health, vision & dental
Paid time off
Retirement plan (standard/competitive)
Dental insurance
Vision insurance
Flexible schedule
Health insurance
1–3 weeks DOE and years with company
Direct mentorship
Opportunity to help build processes in a growing organization
Real-time network administration experience
Retirement plan

How You Work

Take initiative, work with incomplete information by asking good questions, and keep projects moving
Follow through by tracking details and following up on open items
Work independently, managing time well, making sound decisions, and communicating clearly
Communicate professionally and collaborate across teams and varying technical experience levels
Value organization and accuracy, including creating structure and improving how work gets done

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