IT Support Specialist

The IT Support Specialist role supports 60+ pharmacy locations for Cascadia Pharmacy Group and serves as the first point of contact for resolving IT issues. The position combines help desk ticket management, Windows and hardware troubleshooting, remote support, basic networking, and a regional travel component.

Role Overview

In this hybrid position based in Ilwaco, WA, you will manage first-response IT tickets in Atera, provide Windows 10/11 desktop support, troubleshoot and deploy Dell hardware, and support users using RMM tools and remote desktop technologies. The role also includes approximately 20% regional travel to pharmacy locations, with mileage reimbursed.

Key Responsibilities

• Handle first-response ticket management in Atera, including printer failures, Dell hardware issues, password resets, network connectivity, and power diagnostics
• Provide Windows 10/11 desktop support
• Perform hardware deployment and troubleshooting across 60+ pharmacy locations
• Carry out routine monitoring and proactive maintenance to help prevent issues before they escalate
• Deliver remote support using RMM tools and remote desktop technologies
• Support basic networking including Firewall, TCP/IP, DNS, and DHCP troubleshooting
• Build documentation and protocols for future team members to follow
• Establish ticket response workflows and communication standards
• Provide professional, patient support to non-technical pharmacy staff by translating technical issues into clear, actionable guidance
• Own follow-through so every ticket receives a response and issues reach closure
• Escalate complex issues to the IT Director with clear documentation and context

Required Qualifications

• Trade school certification in IT, computer science, or a related field, or 1+ year help desk/IT support experience
• Hands-on experience with Windows 10/11 and hardware troubleshooting
• Basic networking knowledge of TCP/IP, DNS, and DHCP
• Valid driver’s license and reliable transportation for regional travel (approximately 20%)
• Ability to lift and transport IT equipment up to 70 lbs

Technologies You Will Use

• Atera
• RMM tools and remote desktop technologies
• Windows 10 and Windows 11
• Firewall, TCP/IP, DNS, DHCP
• Dell hardware

Preferred Certifications & Experience

• CompTIA A+, Network+, or Microsoft certifications
• Experience with ticketing systems such as Atera, ServiceNow, or ConnectWise
• Healthcare or pharmacy IT experience (HIPAA familiarity is a plus)
• Experience creating documentation or SOPs

Schedule, Travel, and Physical Requirements

• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Travel: Approximately 20% regional travel to pharmacy locations (mileage reimbursed)
• Physical requirements: Ability to lift and transport IT equipment up to 70 lbs, and travel between locations using a personal vehicle

Compensation and Benefits

• Salary: USD 47,000 - 55,000 per year
• Health benefits: 75% company-covered health, vision & dental
• Paid time off
• Retirement plan (standard/competitive)
• Dental insurance
• Vision insurance
• Flexible schedule
• Health insurance
• 1–3 weeks DOE and years with company
• Direct mentorship
• Opportunity to help build processes in a growing organization
• Real-time network administration experience
• Retirement plan

How You Work

• Take initiative, work with incomplete information by asking good questions, and keep projects moving
• Follow through by tracking details and following up on open items
• Work independently, managing time well, making sound decisions, and communicating clearly
• Communicate professionally and collaborate across teams and varying technical experience levels
• Value organization and accuracy, including creating structure and improving how work gets done