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LAW OFFICES OF HILDA L SIBRIAN PC

IT Support Analyst

LAW OFFICES OF HILDA L SIBRIAN PC
Houston, TX $55k - $65k/yr Full time Posted 12d ago
Active Directory Application Support Desktop Support End User Support Help Desk Support Information Technology (IT) IT Services It Support Networking Basics Office 365 Phone Support Technical Support Windows Windows Support
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Job Description

Support end-users and keep the firm’s IT environment running reliably by handling day-to-day technical issues and supporting infrastructure improvements.

Responsibilities

  • Provide timely support for user questions and technical issues through phone, email, or in-person assistance
  • Diagnose and resolve hardware, software, and network problems across desktops, laptops, printers, and mobile devices
  • Install, configure, and maintain operating systems, applications, and security software
  • Document support activity, resolutions, and procedures to maintain accurate records and a knowledge base
  • Collaborate with the IT team to escalate and resolve complex issues efficiently
  • Assist with deployments for new IT equipment and software updates
  • Support end-user productivity through training, guidance, and best-practice recommendations

Requirements

  • 2+ years of experience in a technical support or help desk role
  • Proven experience in a technical support or help desk role
  • Strong working knowledge of Windows and macOS operating systems
  • Basic understanding of networking concepts including TCP/IP, DNS, and DHCP
  • Strong problem-solving skills and effective communication

Technologies

  • Windows, macOS
  • TCP/IP, DNS, DHCP
  • Active Directory
  • Office 365
  • Remote Monitoring and Management (RMM) tools
  • CompTIA A+, Network+
  • Microsoft Certified Professional (MCP)
  • PowerShell, Bash
  • VoIP (e.g., Ringcentral)
  • Bitdefender
  • Filevine, NEOs

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
  • Experience with Remote Monitoring and Management (RMM) tools
  • Familiarity with Active Directory and Office 365 administration
  • Knowledge of cybersecurity best practices and endpoint protection
  • Experience supporting a diverse user base in a corporate environment
  • VoIP experience (e.g., Ringcentral)
  • Cybersecurity tool experience (e.g., Bitdefender)
  • Scripting experience (PowerShell and/or Bash)
  • Understanding of backup scheduling, restore procedures, and offsite/cloud storage policies
  • Experience with legal case management platforms (e.g., Filevine, NEOs)

Benefits

  • 401K
  • Life insurance
  • Medical, dental, and vision insurance
  • PTO (vacation, sick pay)
  • Holiday, bonuses, and more

Location: Houston, TX (onsite)
Salary: USD 55,000 - 65,000 per year

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