Order Processing

Order Processing Support Jobs

2 jobs found

19d ago

Customer Service Specialist - OEM Parts & Technical Support

CEO Inc. Burlington, VT

Burlington, VT

19d ago

$32 - $36/hr Full time Customer Service Inventory Management Microsoft Excel

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Job Description

Salary: $32.00 - $36.00 per hour

Position Overview

We are seeking a customer focused professional to act as the primary contact for customers seeking OEM replacement parts and technical support. This role collaborates closely with internal engineering, operations, warehouse, and logistics teams to ensure precise order processing, timely communication, and an exceptional customer experience.

Key Responsibilities

Serve as the main point of contact for customers requesting OEM replacement parts, delivering outstanding service via phone and email.
Foster and maintain strong customer relationships through professionalism, empathy, responsiveness, and a proactive problem-solving approach.
Assist customers in identifying replacement part numbers, compatible or alternative components, available accessories, product documentation, inventory status, pricing, and lead times.
Coordinate with engineering, operations, warehouse, production, and logistics teams to fulfill orders and resolve customer issues.
Process inquiries, quotes, and orders accurately while ensuring all customer requirements are met.
Handle multiple requests concurrently while navigating various internal systems and databases.
Assess customer requests and decide on customized solutions, substitutions, and order specifications.
Monitor open orders and requests to ensure timely follow-up and resolution.
Maintain up-to-date knowledge of product offerings, configurations, replacement components, and new product updates.
Support backlog management by tracking daily workflow, prioritizing requests, and helping meet service level expectations.
Contribute to continuous improvement initiatives by identifying ways to enhance processes, customer experience, and operational efficiency.
Provide support for global customer service initiatives as business needs require.

Qualifications

Associate's or Bachelor's degree preferred, or an equivalent combination of education and 3 to 5 years of relevant customer service experience.
Experience supporting customers in a technical, manufacturing, industrial equipment, machinery, or OEM parts environment is highly preferred.
Proven experience delivering customer support via phone and email in a high-volume environment.
Strong analytical and problem-solving skills with the ability to make sound decisions independently.
Comfortable handling multiple priorities while maintaining accuracy and attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Strong customer service mindset with the ability to build trust and long-term relationships.
Self-motivated and able to work independently in a fast-paced environment.
Proficient with Microsoft Office applications, including Outlook, Excel, Word, and Power BI.
Experience using ERP and CRM systems is preferred.
Knowledge of manufacturing processes, industrial equipment, or custom-engineered products is considered a strong asset.
Must be flexible to support varying work schedules, including occasional after-hours or weekend coverage when business needs require.

Ideal Candidate

The ideal candidate thrives in a fast-paced manufacturing environment and enjoys resolving customer challenges. They are analytical, decisive, highly organized, and comfortable balancing multiple priorities while delivering exceptional customer service. Experience supporting customized products or engineered solutions, along with the ability to collaborate across multiple internal departments, will contribute to success in this role.

Pay and Benefits

Pay: $32.00 - $36.00 per hour

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location and Schedule

Location: Burlington, VT 05401

Work Location: In person

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1mo ago

Client Relations Technical Support Representatives

AquaComfort Water Group Inc DeLand, FL

DeLand, FL

1mo ago Closed

$17 - $18/hr Full time Channel Partners Client Relations Contact Center

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

AquaComfort Water Group Inc is hiring an on-site Client Relations Technical Support Representative in DeLand, Florida. This role provides technical support and customer service to Solaxx product customers, dealers, and distributors in a fast-paced, detail-oriented environment. The position emphasizes clear communication, multitasking, and effective problem solving, with a clear path for growth within a supportive team and a benefits-rich workplace.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Responsibilities

Provide technical support and troubleshooting via phone and email for Solaxx products.
Respond promptly and courteously to inquiries from owners, dealers, and distributors.
Educate customers on product features, warranty coverage, and troubleshooting procedures.
Process warranty claims and sales orders using designated systems.
Establish and maintain positive relationships with dealers and distributors.
Promote and sell upgrade systems and parts for Solaxx manufactured products.
Prioritize workload effectively and document interactions accurately.
Maintain professionalism and composure in high-stress situations.

Requirements

Minimum 2+ years of technical service support experience in a customer-facing environment.
Impressive communication skills with a commanding phone presence.
Ability to thrive in high-volume, high-stress situations.
Excellent organizational skills and attention to detail.
Proficiency in Windows technology and Microsoft Office suite.

Technologies

Windows
Microsoft Office suite

Experience

Minimum 2+ years of technical service support experience in a customer-facing environment.
Customer support: 1 year (Required)
Phone etiquette: 1 year (Required)

Location and Schedule

Location: DeLand, FL 32724 (Onsite)
Work location: In person
Shift availability: Day Shift (Required)
Ability to commute: DeLand, FL 32724 (Required)
9 am to 5 pm work hours with paid breaks

Compensation and Schedule Details

Pay: $17.00 - $18.00 per hour
Job type: Full-time
Overtime possible based on seasonal volume
Hourly-based full-time position with a commission structure
Competitive pay with room for advancement
Health, vision, and dental insurance available
401k with company matching available

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Order Processing Support Jobs

Customer Service Specialist - OEM Parts & Technical Support

Client Relations Technical Support Representatives

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