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1d ago

Desktop Support Technician - (NOC)

ESP Global Services Limited Arlington Heights, IL

Arlington Heights, IL

1d ago

$50k - $53k/yr Full time Desktop Support Desktop Technician End User Support

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Job Description

Join ESP Global Services Limited as a Desktop Support Technician (NOC) to deliver end-user IT support onsite in Arlington Heights, IL.

Responsibilities

Provide in-person, phone, remote, and email support to users across supported departments
Maintain the ticketing system with accurate status updates for all support requests
Keep the inventory system current with deployed computing asset information
Research, recommend, and place orders for requested software and hardware from departments
Create and provision user accounts, email accounts, and required access for end users
Support end users with issue resolution on both Windows and Apple (Mac) systems
Walk users through troubleshooting procedures to restore service
Perform hardware and software upgrades as needed
Support printing and other peripheral computing devices
Set up, install, and configure desktop hardware and software in line with internal controls, policies, and standards
Participate in identity and access management across relevant systems
Support one or more departments by restoring service and/or identifying and correcting core problems
Resolve hardware issues effectively and efficiently in alignment with customer contractual SLAs
Perform other IT support duties as assigned

Requirements

1 to 3 years of experience providing Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues
1 to 3 years experience with current Microsoft Windows Desktop software
1 to 3 years experience supporting: DSS, multiple workstation OS (Windows, Mac), and multiple mobile OS (Android, iOS), plus networking and printing services
Experience fulfilling onboarding and offboarding requests (desktop/laptop/iPad setup, installing screens & displays, patch port cabling, software configuration, mobile setup)
Experience supporting performance and resolving client-related issues
Understanding of network protocols, server hardware, and related configurations
Self-motivated approach with willingness to learn and adapt to change
Ability to communicate effectively with peers, line manager, stakeholders, and client end users
Comp IT (A+, Network+, Security+) or equivalent certification

Technologies

Microsoft Windows
Apple systems
Android, iOS, IPAD
DSS
Networking
Printing Services
Microsoft Windows Desktop software
A+, Network+, Security+

Benefits

Medical Insurance
Vision & Dental plans
PTO time
Perkbox discounts
On-site Paid Parking
Personal & Professional Development (unlimited access to a wealth of professional and personal training)

Physical Requirements

Able to lift or push 20-50 pounds of equipment if needed
Able to stand or kneel for extended periods of time
Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills)

Diversity, Inclusion & Belonging

Unconditionally inclusive approach that celebrates individual uniqueness
Recognizes diverse backgrounds as valued and capable of succeeding in the organization

Location: Arlington Heights, IL (onsite)
Salary: USD 50,000 - 53,000 per yearly
Minimum experience: 1 years

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1mo ago

Helpdesk Technician

Fountain House New York, NY

New York, NY

1mo ago Closed

$22 - $22/hr Full time Computer Skills Customer Support Device Onboarding

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Helpdesk Technician role at Fountain House, onsite in New York, NY, delivering basic IT support for staff and members across Manhattan and the Bronx, reporting to the IT Manager; compensation is USD 22 per hour and a High School Diploma is required.

Responsibilities

Provide basic troubleshooting for Windows 10, Windows 11, and Apple macOS environments
Configure laptops for new hires, including initial setup and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Handle basic ticketing tasks using NinjaRMM
Deliver first level IT support and escalate issues when needed
Support remote Clubhouse locations via Zoom and Teams
Document and track issues and resolutions within the ticketing system
Travel to Bronx and Harlem Clubhouses as required

Requirements

High School Diploma
Certifications such as CompTIA A+ or Network+ or relevant training preferred
UniFlow, NinjaRMM, and Windows & Apple macOS experience beneficial
Customer service experience desirable
Excellent communication skills
Troubleshooting and problem-solving abilities

Technologies

Windows 10
Windows 11
Apple macOS
UniFlow
NinjaRMM
Zoom
Teams

Benefits

Empower marginalized communities by elevating voices and driving systemic change
Innovate in mental health advocacy as part of a mission-driven team at the forefront of reform
Professional growth and leadership opportunities through mentorship, training, and career development

Your Impact

Apply basic Windows 10, Windows 11, and macOS troubleshooting skills
Set up laptops for new hires, including initial configuration and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Manage basic ticketing tasks using NinjaRMM
Provide first-level technical support and escalate issues as needed
Provide remote support to other Clubhouses via Zoom and Teams
Document and track issues and resolutions in the ticketing system
Travel to Bronx and Harlem Clubhouses as required

Who You Are

You enjoy working with people, systems, and solving problems
Detail-oriented, ensuring accuracy and completeness in all tasks
Proactive, taking initiative to address issues with the IT Manager
Customer-focused, committed to delivering excellent service
Dependable, consistently meeting deadlines and taking pride in your work
Belief in providing holistic support to people with serious mental illness
Value inclusion, joy, accountability, and creativity, and want to join a team that embodies these

What You Bring

High School Diploma
Certifications such as CompTIA A+, Network+, or relevant training preferred
UniFlow, NinjaRMM, Windows & Apple macOS experience beneficial
Customer service experience desirable
Excellent communication skills
Strong troubleshooting and problem-solving capabilities

Why Join Fountain House?

Empower marginalized communities by elevating voices and driving systemic change
Innovate in mental health advocacy as part of a mission-driven team
Access mentorship, training, and career development opportunities in a dynamic field

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