Printing Support Jobs

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1d ago

Helpdesk Technician

Fountain House New York, NY

New York, NY

1d ago

$22 - $22/hr Full time Computer Skills Customer Support Device Onboarding

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Job Description

Helpdesk Technician role at Fountain House, onsite in New York, NY, delivering basic IT support for staff and members across Manhattan and the Bronx, reporting to the IT Manager; compensation is USD 22 per hour and a High School Diploma is required.

Responsibilities

Provide basic troubleshooting for Windows 10, Windows 11, and Apple macOS environments
Configure laptops for new hires, including initial setup and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Handle basic ticketing tasks using NinjaRMM
Deliver first level IT support and escalate issues when needed
Support remote Clubhouse locations via Zoom and Teams
Document and track issues and resolutions within the ticketing system
Travel to Bronx and Harlem Clubhouses as required

Requirements

High School Diploma
Certifications such as CompTIA A+ or Network+ or relevant training preferred
UniFlow, NinjaRMM, and Windows & Apple macOS experience beneficial
Customer service experience desirable
Excellent communication skills
Troubleshooting and problem-solving abilities

Technologies

Windows 10
Windows 11
Apple macOS
UniFlow
NinjaRMM
Zoom
Teams

Benefits

Empower marginalized communities by elevating voices and driving systemic change
Innovate in mental health advocacy as part of a mission-driven team at the forefront of reform
Professional growth and leadership opportunities through mentorship, training, and career development

Your Impact

Apply basic Windows 10, Windows 11, and macOS troubleshooting skills
Set up laptops for new hires, including initial configuration and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Manage basic ticketing tasks using NinjaRMM
Provide first-level technical support and escalate issues as needed
Provide remote support to other Clubhouses via Zoom and Teams
Document and track issues and resolutions in the ticketing system
Travel to Bronx and Harlem Clubhouses as required

Who You Are

You enjoy working with people, systems, and solving problems
Detail-oriented, ensuring accuracy and completeness in all tasks
Proactive, taking initiative to address issues with the IT Manager
Customer-focused, committed to delivering excellent service
Dependable, consistently meeting deadlines and taking pride in your work
Belief in providing holistic support to people with serious mental illness
Value inclusion, joy, accountability, and creativity, and want to join a team that embodies these

What You Bring

High School Diploma
Certifications such as CompTIA A+, Network+, or relevant training preferred
UniFlow, NinjaRMM, Windows & Apple macOS experience beneficial
Customer service experience desirable
Excellent communication skills
Strong troubleshooting and problem-solving capabilities

Why Join Fountain House?

Empower marginalized communities by elevating voices and driving systemic change
Innovate in mental health advocacy as part of a mission-driven team
Access mentorship, training, and career development opportunities in a dynamic field

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