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Fountain House

Helpdesk Technician

Fountain House
New York, NY $22 - $22/hr Full time Posted 8d ago
Computer Skills Customer Support Device Onboarding End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Services Microsoft 365 Office 365 Onsite Printing Remote Support Remote Support Tools Technical Support Windows
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Job Description

Helpdesk Technician role at Fountain House, onsite in New York, NY, delivering basic IT support for staff and members across Manhattan and the Bronx, reporting to the IT Manager; compensation is USD 22 per hour and a High School Diploma is required.

Responsibilities

  • Provide basic troubleshooting for Windows 10, Windows 11, and Apple macOS environments
  • Configure laptops for new hires, including initial setup and software installations
  • Perform password resets and assist with account access issues
  • Install and configure UniFlow printing software for staff and members
  • Handle basic ticketing tasks using NinjaRMM
  • Deliver first level IT support and escalate issues when needed
  • Support remote Clubhouse locations via Zoom and Teams
  • Document and track issues and resolutions within the ticketing system
  • Travel to Bronx and Harlem Clubhouses as required

Requirements

  • High School Diploma
  • Certifications such as CompTIA A+ or Network+ or relevant training preferred
  • UniFlow, NinjaRMM, and Windows & Apple macOS experience beneficial
  • Customer service experience desirable
  • Excellent communication skills
  • Troubleshooting and problem-solving abilities

Technologies

  • Windows 10
  • Windows 11
  • Apple macOS
  • UniFlow
  • NinjaRMM
  • Zoom
  • Teams

Benefits

  • Empower marginalized communities by elevating voices and driving systemic change
  • Innovate in mental health advocacy as part of a mission-driven team at the forefront of reform
  • Professional growth and leadership opportunities through mentorship, training, and career development

Your Impact

  • Apply basic Windows 10, Windows 11, and macOS troubleshooting skills
  • Set up laptops for new hires, including initial configuration and software installations
  • Perform password resets and assist with account access issues
  • Install and configure UniFlow printing software for staff and members
  • Manage basic ticketing tasks using NinjaRMM
  • Provide first-level technical support and escalate issues as needed
  • Provide remote support to other Clubhouses via Zoom and Teams
  • Document and track issues and resolutions in the ticketing system
  • Travel to Bronx and Harlem Clubhouses as required

Who You Are

  • You enjoy working with people, systems, and solving problems
  • Detail-oriented, ensuring accuracy and completeness in all tasks
  • Proactive, taking initiative to address issues with the IT Manager
  • Customer-focused, committed to delivering excellent service
  • Dependable, consistently meeting deadlines and taking pride in your work
  • Belief in providing holistic support to people with serious mental illness
  • Value inclusion, joy, accountability, and creativity, and want to join a team that embodies these

What You Bring

  • High School Diploma
  • Certifications such as CompTIA A+, Network+, or relevant training preferred
  • UniFlow, NinjaRMM, Windows & Apple macOS experience beneficial
  • Customer service experience desirable
  • Excellent communication skills
  • Strong troubleshooting and problem-solving capabilities

Why Join Fountain House?

  • Empower marginalized communities by elevating voices and driving systemic change
  • Innovate in mental health advocacy as part of a mission-driven team
  • Access mentorship, training, and career development opportunities in a dynamic field

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