Professional Services

Professional Services Support Jobs

2 jobs found

2d ago

Client Technical Support Advisor (Dental Lab)

4G Dental Lab Spring, TX

Spring, TX

2d ago

$17 - $20/hr Full time Application Support Cloud Platforms Customer Support

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Job Description

The Client Technical Support Advisor for a dental laboratory provides technical support and case management to customers and internal teams, serving as the primary communication link between dentists, technicians, production, and support departments to ensure accurate, efficient case processing and high client satisfaction.

Responsibilities

Serve as the primary point of contact for technical case questions via phone, email, web calls, and other communication channels.
Communicate directly with dentists, clients, technicians, and internal departments to ensure case questions are resolved promptly and accurately.
Troubleshoot technical concerns and provide guidance to clients, Client Experience teams, sales teams, and production departments.
Support Client Experience and internal teams when technical expertise or local case knowledge is required.
Maintain responsiveness and accessibility by meeting service expectations for call handling, email response times, and issue resolution.
Plan, organize, and manage daily communication related to cases in production.
Monitor and follow up on hold cases and unresolved case questions to obtain required information or instructions from clients in a timely manner.
Serve as the primary point of contact for follow-up on unanswered case questions requiring resolution.
Coordinate with production operations, lab leadership, accounting, and other support departments to resolve case-related issues.
Analyze late case reports and support productivity improvement efforts.
Respond to new case delivery date inquiries and related status requests each morning.
Update EasyDent/EDDL systems with case communication responses received directly from clients.
Clearly document customer conversations, case updates, and technical notes in relevant systems for visibility across teams.
Communicate with clients regarding digital scan issues, or opportunities for improved scan or impression quality.
Review digital scans and provide technical feedback to support successful case outcomes.
Process web calls and assist with digital workflows as needed.
Provide consultation support for product-related issues or adjustments as needed.
Support quality assurance activities by reviewing scans, designs, and final products to ensure alignment with client expectations and operational standards.
Lead the process of adding and maintaining appropriate account alerts and quality review preferences within company systems.
Communicate with dental offices regarding back orders, unavailable components, shipping delays, or other implant-related case concerns in a timely and professional manner.
Perform additional job-related duties and special projects as assigned.

Requirements

Strong understanding of dental laboratory products, workflows, and production processes.
Minimum of 2-3 years of experience in a dental laboratory, technical support, production, customer service, or high-volume office environment.
Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
Strong organizational skills with exceptional attention to detail.
Ability to troubleshoot problems, identify solutions, and follow through to resolution.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite and other business software systems.
Strong customer service and relationship management skills.
Ability to work collaboratively across departments and teams.

Technologies

EasyDent/EDDL systems
Microsoft Office Suite
dental case management software
production tracking systems

Location

Spring, TX (onsite)

Pay

USD 17.00 - 20.00 per hour

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Associate degree preferred.
Experience with dental case management software, production tracking systems, or digital dental workflows.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Ability to access and navigate the production facility as needed.

Job Types

Full-time
Part-time

Experience

Dental office or Dental LAB: 1 year (Required)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)

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3d ago

IT Support Technician

Compu-Net Systems North Ridgeville, OH

North Ridgeville, OH

3d ago

$21 - $23/hr Full time Computer Skills Customer Support End User Support

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Job Description

This IT Support Technician role at Compu-Net Systems delivers remote and on-site IT support, MSP services, and cloud infrastructure administration for the North Ridgeville/Cleveland, Ohio area. The position requires at least two years of experience and an FBI/BCI background check, with a hybrid work arrangement in North Ridgeville.

Responsibilities

Utilize Professional Services Automation (PSA) software to manage service and support workflows, including tickets, tasks, time entries, assets, quotes, purchase orders, calendars, agreements, reporting, company records, inventory, sales, marketing, projects, product catalogs, and invoicing.
Operate Remote Monitoring & Management (RMM) tools to run scripts, generate reports, administer systems, configure devices, and monitor environments.
Deliver managed IT services as part of an MSP engagement.
Perform routine IT tasks such as system checks, maintenance, updates, repairs, upgrades, and administration of hardware and software.
Provide remote and on-site support to end users and team members.
Assist in specifying hardware, software, and business tools.
Record time entries daily to ensure accurate billing and project tracking.
Close service tickets promptly once the requested scope is completed.
Develop and maintain forms, reports, workflows, and internal processes.
Foster strong customer relations through email, service tickets, and formal correspondence.
Produce, review, and update customer and internal documentation, including user and administrator procedures.
Maintain a professional demeanor and positive attitude in all interactions with customers and colleagues.
Document systems and time entries as tasks are performed.
Stay current with vendor certifications as required.
Suggest revenue-generating ideas and support the development of new systems and services for company growth.
Develop and maintain policies and procedures for servicing, selling, and maintaining computer infrastructure, applications, and cloud services.
Maintain reliable transportation to fulfill onsite service commitments.
Maintain a flexible work schedule to accommodate client needs.
Provide on-the-job training to peers.
Perform additional duties as assigned to support customers, staff, or business development.
Develop and maintain scripts and programs to assist with daily or routine tasks.
Assist with vulnerability scanning and remediation activities.
Assist with security audit activities.
Install, service, support, administer, troubleshoot, and repair computer, server, and cloud environments.
Install, service, support, administer, troubleshoot, and repair network infrastructure components including wiring, switches, routers, wireless access, and security appliances.
Install, service, support, administer, troubleshoot, and repair line of business applications.
Assist with the administration of security-related documentation and tasks.
Assist with creating quotes and specifying hardware, software, and cloud services.

Requirements

Minimum of 2 years of experience working with computers.
Experience assisting customers remotely and on-site.
Understanding of IP data networks.
Familiarity with cloud system administration.
Strong customer service skills.
Willingness to travel to customer locations in the Cleveland, Ohio area for onsite service or team support.
An FBI/BCI background check is required.
Reliable transportation.
Hybrid remote work arrangement in North Ridgeville, OH 44039.

Technologies

Professional Services Automation (PSA) Software
Remote Monitoring & Management (RMM) Software

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Questions

Are you willing to take an FBI/BCI background check?
How many minutes will it take you to commute to North Ridgeville, OH from your place of residence?

Experience

IT support experience required: 2 years.

Ability to Commute

North Ridgeville, OH 44039 required.

Work Location

Hybrid remote in North Ridgeville, OH 44039.

Pay

$21.90 - $23.69 per hour

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Professional Services Support Jobs

Client Technical Support Advisor (Dental Lab)

IT Support Technician

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