Refrigeration Technician

Refrigeration Technician Support Jobs

2 jobs found

2d ago

Senior Technical Support Engineer Cryogenic Systems

Everforth Allentown, PA

Allentown, PA

2d ago

$90k - $110k/yr Full time Senior Customer Service Customer Support

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Job Description

This hybrid Allentown, PA role provides advanced technical support and field service for high reliability cryogenic equipment, with up to 10% travel.

Responsibilities

Serve as the primary technical contact for customers, guiding them through complex issues and inquiries.
Troubleshoot cryogenic equipment including compressors, cryopumps, and vacuum systems to identify faults.
Lead customers through diagnostics and corrective steps via phone or video sessions.
Identify root causes and escalate intricate problems to engineering for resolution.
Document cases comprehensively and monitor for recurring issues to drive improvements.
Collaborate with product, service, and engineering teams to support deployments and service activities.

Requirements

AS or BS degree in Engineering, or Engineering Technology, with a focus in mechanical or electrical disciplines, or equivalent.
5+ years of experience in field services, technical support, engineering sales, or applications.
Experience with equipment troubleshooting, including vacuum or gas systems and compressors.

Technologies

CRM systems
Microsoft Office

Benefits

Competitive salary
Health insurance
Dental coverage
Vision coverage
Disability insurance
Retirement plan with 401(k) and Roth options
Career growth opportunities
Continued training and professional development
and more

Nice-to-have Skills

Field support and field service experience
Mechanical and electromechanical background
Vacuum systems and gas/industrial gas systems expertise
Diagnostics and troubleshooting proficiency
Applications engineering and schematics interpretation
Test equipment proficiency
Cryogenics experience
Technical sales support experience

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12d ago

HVAC Technical Support Specialist

Auer Steel & Heating Supply Neenah, WI

Neenah, WI

12d ago

Full time Field Service HVAC Hvac Technician

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Job Description

This onsite role provides post-sale support for HVAC and refrigeration equipment, delivering basic troubleshooting, installation assistance, and training from Neenah, WI, with coverage from Madison, WI as needed.

Responsibilities

Provide basic troubleshooting and installation support for HVAC/R equipment.
Diagnose issues within refrigeration circuits, components, and controls to guide callers toward the appropriate resolution.
Prepare and share technical documentation with contractors, engineers, and other personnel.
Document call information to support any required follow-up actions.
Lead training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

Requirements

A positive attitude with a genuine desire to help others and the ability to remain calm under pressure.
Exceptional communication and presentation skills.
Basic computer skills, including Microsoft Windows.
A strong desire to learn everything related to the assigned products.
Resourcefulness and a forward-looking mindset.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

Technologies

Microsoft Windows

Benefits

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules including Summer Flex Hours, First Shift, and no weekends.
Paid time off covering sick leave, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

Why join Auer Steel?

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules with Summer Flex Hours, First Shift, and no weekends.
Paid time off including sick, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

What does this position do?

Provide basic troubleshooting and installation assistance for HVAC/R equipment.
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers, and other personnel.
Document call information for potential follow-up requirements.
Conduct training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

What is required?

A positive attitude, a desire to help others, and a demeanor that remains steady under pressure.
Exceptional communication and presentation skills.
Basic computer skills, Microsoft Windows.
A desire to learn everything there is to know about assigned products.
Resourcefulness and vision.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

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Refrigeration Technician Support Jobs

Senior Technical Support Engineer Cryogenic Systems

HVAC Technical Support Specialist

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