Senior Technical Support Engineer Cryogenic Systems

This hybrid Allentown, PA role provides advanced technical support and field service for high reliability cryogenic equipment, with up to 10% travel.

Responsibilities

• Serve as the primary technical contact for customers, guiding them through complex issues and inquiries.
• Troubleshoot cryogenic equipment including compressors, cryopumps, and vacuum systems to identify faults.
• Lead customers through diagnostics and corrective steps via phone or video sessions.
• Identify root causes and escalate intricate problems to engineering for resolution.
• Document cases comprehensively and monitor for recurring issues to drive improvements.
• Collaborate with product, service, and engineering teams to support deployments and service activities.

Requirements

• AS or BS degree in Engineering, or Engineering Technology, with a focus in mechanical or electrical disciplines, or equivalent.
• 5+ years of experience in field services, technical support, engineering sales, or applications.
• Experience with equipment troubleshooting, including vacuum or gas systems and compressors.

Technologies

• CRM systems
• Microsoft Office

Benefits

• Competitive salary
• Health insurance
• Dental coverage
• Vision coverage
• Disability insurance
• Retirement plan with 401(k) and Roth options
• Career growth opportunities
• Continued training and professional development
• and more

Nice-to-have Skills

• Field support and field service experience
• Mechanical and electromechanical background
• Vacuum systems and gas/industrial gas systems expertise
• Diagnostics and troubleshooting proficiency
• Applications engineering and schematics interpretation
• Test equipment proficiency
• Cryogenics experience
• Technical sales support experience