Remote Support Software

Remote Support Software Jobs

5 jobs found

1mo ago

Technical Support Specialist II

Xavier University of Louisiana New Orleans, LA

New Orleans, LA

1mo ago Closed

$16+/hr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Nov 1, 2026).

Job Description

Xavier University of Louisiana is hiring a Technical Support Specialist II for onsite support in New Orleans, LA, serving the Xavier Ochsner College of Medicine team. In this full-time, exempt role, you’ll operate as a hands-on help desk and technical support resource, working across major operating systems and troubleshooting scenarios while supporting end users through documented issue resolution.

Role Overview

This position reports to the Director of Operations for Technology Administration and acts as technical support staff for the help desk and technical support team. The work requires extensive knowledge of computer hardware and software across multiple platforms, including UNIX, Linux, Mac OS, and Windows, along with the ability to run diagnostics, research issues, and communicate findings in a user-friendly way.

Key Responsibilities

Field incoming help desk requests from end users via telephone and online work orders, ensuring courteous, timely responses.
Document end user identification details, including name, department, contact information, and the nature of the issue.
Build rapport and elicit clear problem details from help desk customers.
Install and configure computer systems and applications.
Respond to customer inquiries and assist in troubleshooting to resolve technical challenges.
Coordinate with Network Specialists to address network interruption issues when needed.
Attend in-person client meetings to analyze, troubleshoot, and diagnose hardware problems promptly.
Maintain a working online log of all resolved technical issues and completion dates.
Use the Internet to access software updates, drivers, knowledge bases, and frequently asked questions resources for problem resolution.
Perform hands-on desktop-level fixes, including installing or upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to confirm the issue is resolved.
Complete post-resolution follow-ups to help requests.
Assist management in creating training materials related to computer troubleshooting and usage.

Technical Focus

Provide extensive experience supporting and diagnosing across UNIX, Linux, Mac OS, and Windows.
Use diagnostic utilities for break-fix and troubleshooting workflows.
Prioritize and manage multiple tasks and milestones efficiently, including in a high-pressure environment.
Work independently with minimal supervision while maintaining attention to detail and documentation quality.

Work Hours and Special Duties

Full time/Exempt
May require some evening, weekend, and holiday hours, and an on-call rotation may be required.
Additional related duties and special projects may be assigned.

Minimum Qualifications

High school diploma with certifications, or an Associate Degree, or a Bachelor’s degree in Computer Science (or closely related degree).
Minimum 7–12 years of experience in helpdesk and technology support.
Technically proficient with a solid understanding of networks and technology infrastructure.
Written and interpersonal communication skills essential for communicating with clients.
CompTIA Security+ or a comparable certification.
Experience in a customer-focused role requiring technical knowledge of products and services.
Time-management skills, including the ability to set reasonable, attainable resolution deadlines.
Comfort working in and assisting others through company help desk software, such as Happy Fox or LogMeIn Rescue, and other remote access desktop programs.

Technologies

UNIX, Linux, Mac OS, Windows
Happy Fox
LogMeIn Rescue

Compensation, Posting Details, and Application Information

Salary: USD 16 per hour
Posting Number: S511P
Number of Vacancies: 1
Desired Start Date: 10/12/2026
Posting Date: 10/01/2026
Open Until Filled: Yes
AA/EOE
Special Instructions to Applicants: Attach online only your resume, cover letter, and contact information for three references.

Quicklink: https://jobs.xula.edu/postings/3993

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1mo ago

Help Desk Tier I Specialist

RCG Silver Spring, MD 🇺🇸 Remote

Silver Spring, MD

1mo ago Closed

$18 - $22/hr Full time Active Directory Application Support Customer Service

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

RCG is hiring a Help Desk Tier I Specialist to deliver full-time technical support to end users on an ongoing federal government contract. The role begins with on-site training in Silver Spring, MD and transitions to remote work for candidates who live within 50 miles of the training location.

Position Overview

Location: Silver Spring, MD (remote after training)
Employment type: Full-Time
Training requirement: 8 weeks on-site in Silver Spring, MD
Remote work condition: Must reside within 50 miles of Silver Spring, MD
Operating hours: Monday to Friday, 7:30 AM to 8:00 PM; assigned 8-hour shift within operating hours
Hourly rate: USD 18.00 to 22.00 per hour

Key Responsibilities

Provide technical support to end users through phone, email, chat, desk-side assistance, and remote support tools.
Troubleshoot PC and Mac hardware, operating systems, peripherals, software applications, and basic network-related issues.
Use BeyondTrust Remote Support to troubleshoot and resolve user issues remotely.
Install, configure, troubleshoot, and deploy hardware and software.
Assist users with software installations and peripheral configurations.
Provide Commercial Off-The-Shelf (COTS) application support.
Deliver VIP-level technical support and priority issue resolution.
Apply established troubleshooting methodologies to diagnose, resolve, and document technical issues.
Manage Active Directory user and computer accounts.
Process user account requests and related forms.
Support BitLocker, McAfee encryption policies, and endpoint security requirements.
Prepare and provision new computers and mobile devices.
Support desktop operating system updates and security compliance.
Configure and support DoD Common Access Cards (CAC).
Configure Cisco VPN user accounts and endpoint clients.
Support employee onboarding and offboarding activities.
Create, update, track, and manage incidents and service requests in ServiceNow.
Develop and maintain user-facing and internal knowledge base articles.
Maintain accurate documentation of technical issues and resolutions.
Identify opportunities to improve support processes and service delivery.
Maintain inventory of IT equipment and supplies and support IT asset inventory activities.
Escort IT vendors on-site as required.
Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting.
Support conference room and multimedia technologies.
Troubleshoot projectors, displays, cameras, power distribution units, and conferencing hardware.
Create and distribute meeting invitations using Google Meet and Webex.
Troubleshoot audio/visual technologies, including wired and wireless microphones, speakers, amplifiers, digital mixers, Dante audio protocol, and Crestron and AMX control systems.
Participate in team meetings and knowledge-sharing activities.

Required Qualifications

U.S. Citizenship and eligibility to obtain and maintain a Public Trust.
Minimum 1 year of IT support experience.
Strong customer service and technical support background.
Experience troubleshooting desktop, network, and basic server-related issues.
Working knowledge of Active Directory Users and Computers.
Experience supporting Microsoft Windows and macOS.
Familiarity with Dell desktop and laptop hardware.
Experience with Microsoft Office Suite.
Experience with Adobe Acrobat and Adobe Creative products.
Familiarity with Google Workspace including Docs, Sheets, Slides, and Google Voice.
Experience with or familiarity with ServiceNow or a comparable IT service management/ticketing platform.
Familiarity with Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting.
Understanding of basic networking concepts and troubleshooting.
Strong verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work effectively in a fast-paced, high-volume support environment.
Ability to work independently and collaboratively as part of a technical support team.
Ability to work independently with self-motivation, accountability, and time-management.
Maintain focus, responsiveness, and productivity with minimal supervision.
Maintain a professional home-office environment with reliable internet access.
Report to the Silver Spring, MD location when required by the government.

Preferred Qualifications

Associate or bachelor’s degree in Information Technology or a related field.
Previous experience supporting a federal government environment.
Experience in environments requiring a Public Trust or other government background investigation.
Experience supporting enterprise audio/visual and conference room technologies.

Technologies

BeyondTrust Remote Support
Active Directory, Active Directory Users and Computers
BitLocker
McAfee encryption policies
DoD Common Access Cards (CAC)
Cisco VPN
ServiceNow
Google Meet
Microsoft Teams
Cisco Webex
Zoom
GoToMeeting
Google Workspace (Docs, Sheets, Slides, Google Voice)
Microsoft Office Suite
Adobe Acrobat
Adobe Creative
Dante audio protocol
Crestron control systems
AMX control systems
Microsoft Windows
macOS
Dell desktop and laptop hardware
Hybrid meetings

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources

Additional Information

Employment is contingent upon successful completion of applicable government background investigation and customer onboarding requirements.
Candidates cannot begin work until all required government processing has been successfully completed.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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1mo ago

Technical Support Specialist

Aristocrat Gaming Las Vegas, NV

Las Vegas, NV

1mo ago Closed

Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

The Technical Support Specialist I provides troubleshooting and direct customer support for gaming cabinets and related technology in Las Vegas, NV.

Responsibilities

Provide hands-on troubleshooting and customer support for gaming cabinets, computers, and related hardware.
Diagnose and resolve issues across hardware, software, power, connectivity, and configuration.
Install, configure, repair, and validate technical equipment in customer environments.
Use remote-support tools to assist in resolving technical issues.
Interpret technical documentation and collect diagnostic evidence to document service activity accurately.
Maintain composure and deliver outstanding customer service during high-impact situations.
Prioritize field requests and escalate more complex issues appropriately.
Travel to customer sites for on-site assistance and participate in after-hours or on-call coverage as needed.

Requirements

4+ years of relevant experience supporting gaming equipment, electromechanical products, or complex technology.
Strong competence with gaming cabinets, electronic components, and related hardware.
Proven ability to methodically identify and fix technical problems.
Experience with computer operating systems, networking fundamentals, and remote-support tools.
Excellent communication and customer-service skills.
Ability to work independently and prioritize tasks efficiently.
Willingness to travel and provide on-site support.
Plus: familiarity with regulated gaming environments and gaming cabinet architecture.
Beneficial: experience with AI-enabled applications, data analysis tools, and case-management platforms.
Preferred: technical certifications or related education in IT, electronics, or engineering technology.

Location

Las Vegas, NV (onsite)

Benefits

Annual bonuses and incentives (depending on role and location)
Health and wellbeing benefits (depending on role and location)
Paid time off (depending on role and location)
Retirement plans (depending on role and location)
Insurance coverage (depending on role and location)
Other local or statutory benefits (depending on role and location)
Comprehensive pay and benefits package designed to stay competitive in the market

Compensation philosophy

Comprehensive pay and benefits package designed to support wellbeing and recognize contribution.
Pay-for-performance approach rewarding individual impact.
Compensation package determined by skills, experience, qualifications, and location.
Depending on role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits will be discussed during the recruitment process.

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1mo ago

Technical Support Analyst

Georgia Tech Atlanta, GA

Atlanta, GA

1mo ago Closed

$85k - $95k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Join Georgia Tech onsite in Atlanta and support a campus environment where technology needs are answered quickly, accurately, and with a customer-focused approach. This role provides hands-on technical assistance for hardware, software, and network issues, helping ensure enterprise systems and core applications are reliable for users across the institution. The salary range is $85,000 to $95,000 per year, and the position is grounded in Georgia Tech’s core values of Integrity, Excellence, Accountability, and Respect.

As a Technical Support Analyst, you will diagnose problems, troubleshoot using remote access and diagnostic tools, and keep documentation and ticket tracking up to date so support activity is visible and measurable. You will also help users build safe, effective technology habits through guidance, workshops, and cybersecurity awareness.

Responsibilities

Provide technical assistance and support for hardware, software, and networking issues encountered by users within the institution.
Diagnose and troubleshoot technical problems using remote access tools and diagnostic software to resolve issues efficiently.
Maintain detailed documentation of support requests, resolutions, and user interactions for accurate tracking and reporting.
Assist with installation, configuration, and maintenance of computer systems, peripherals, and software applications to support optimal performance.
Educate users on best practices for technology use and cybersecurity awareness to promote safe computing.
Prepare and deliver training sessions and workshops to help users improve proficiency with technology resources and software applications.
Monitor and manage support ticketing systems to support timely responses and resolution in line with established service level agreements.
Stay current on emerging technologies and technical support trends, recommending tools and solutions to improve support services and efficiency.
Collaborate with Information Technology teams to identify and implement improvements to support processes and workflows, enhancing the overall user experience.
Perform other duties as assigned.

Requirements

Bachelor’s degree in a related discipline or equivalent.
6+ years of relevant experience.
Working knowledge of and ability to apply IT project management principles, components, and processes.
Skills in budgeting and written and oral communication.
Ability to effectively interact with technical and non-technical staff.

Preferred Qualifications

Experience with StarRez, AiM, and similar enterprise level systems used to support housing resident management, facilities staff workflows, customer relationship management, and other critical functions.
Three or more years of experience serving as a system administrator, functional administrator, or power user for an enterprise-wide software platform.
Experience applying specialized skills within a university or public sector environment.
Experience participating in system software analysis and requirements, implementations, upgrades, testing, or application enhancement projects.

Tools and Systems

You will work with remote access tools, diagnostic software, support ticketing systems, StarRez, AiM, enterprise level systems, and customer relationship management systems (CRM), including P-Card as listed for the role.

Additional Information

This is not a supervisory position.
This position does not have financial responsibilities.
No driving is required; the role will not travel.
The role is not considered a position of trust.
Security clearance is not required.
Successful candidates must be able to pass a background check.
Equal Employment Opportunity: Georgia Tech is an Equal Employment Opportunity Employer and prohibits discrimination, including discriminatory harassment, based on protected characteristics.

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2mo ago

Helpdesk Technician I

Franklin Pierce University Rindge, NH

Rindge, NH

2mo ago Closed

Full time Computer Skills Customer Support Desktop Support

This position is no longer accepting applications (closed Sep 27, 2026).

Job Description

Franklin Pierce University offers an onsite IT support role built around helping people and keeping daily technology running smoothly. As a Helpdesk Technician I, you will provide frontline help for IT, telecommunications, and computer use questions, using training and established processes to resolve issues, support users, and escalate complex problems when needed. Comprehensive training is provided, so prior helpdesk experience is not required.

What you’ll do

Answer incoming calls and respond to email requests with frontline troubleshooting for software, hardware, and general computer use issues.
Create, triage, and route support tickets to the correct queue or technician based on issue type and priority.
Diagnose and resolve common end-user problems, then follow up to confirm the issue is resolved to the user’s satisfaction.
Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.
Use remote support software to diagnose and resolve issues on end-user devices.
Monitor network and associated devices for potential issues, and identify and escalate critical incidents with urgency and ownership.
Escalate tickets to Tier 2 or other appropriate resources when an issue is beyond Level 1 scope.
Coordinate with field technicians when a new ticket comes in near their current location to support faster on-site response.
Provide basic troubleshooting for commonly used software packages, including learning management systems and Microsoft Office.
Assist with basic PC skills training for end users and support computer usage policies.
Create, update, and maintain articles in the IT knowledge base to support consistent self-service resolution.
Use the IT Helpdesk ticketing and knowledge base system to record, assign, track, close, and analyze Helpdesk requests.
Participate in internal IT training to grow skills and take on more responsibility over time.
Perform other duties as assigned, including attending department, organizational, or outside meetings and trainings as requested.

What you bring

Strong PC skills and working knowledge of Windows; Mac OS experience is a plus.
Strong customer service, phone, and organizational skills.
Willingness to learn and be trained on internal systems and processes.
Basic understanding of networking fundamentals.
Basic understanding of client-server concepts.
No prior helpdesk experience required, as comprehensive training is provided.

Tools you’ll use

Windows, Mac OS
Multi-factor authentication (MFA)
Remote support software
Learning management systems
Microsoft Office

Benefits

Medical, dental and vision coverage
403(b) retirement plan through TIAA
Life insurance
Short- and long-term disability
Educational benefits (for employee and qualifying dependents)
Pet insurance
Accident insurance
Critical illness coverage
Travel discounts
160 hours of paid time off (PTO)
Additional paid sick time for your well-being
Paid holidays

Location: Rindge, NH (onsite)

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