The Technical Support Specialist I provides troubleshooting and direct customer support for gaming cabinets and related technology in Las Vegas, NV.

Provide hands-on troubleshooting and customer support for gaming cabinets, computers, and related hardware.
Diagnose and resolve issues across hardware, software, power, connectivity, and configuration.
Install, configure, repair, and validate technical equipment in customer environments.
Use remote-support tools to assist in resolving technical issues.
Interpret technical documentation and collect diagnostic evidence to document service activity accurately.
Maintain composure and deliver outstanding customer service during high-impact situations.
Prioritize field requests and escalate more complex issues appropriately.
Travel to customer sites for on-site assistance and participate in after-hours or on-call coverage as needed.

4+ years of relevant experience supporting gaming equipment, electromechanical products, or complex technology.
Strong competence with gaming cabinets, electronic components, and related hardware.
Proven ability to methodically identify and fix technical problems.
Experience with computer operating systems, networking fundamentals, and remote-support tools.
Excellent communication and customer-service skills.
Ability to work independently and prioritize tasks efficiently.
Willingness to travel and provide on-site support.
Plus: familiarity with regulated gaming environments and gaming cabinet architecture.
Beneficial: experience with AI-enabled applications, data analysis tools, and case-management platforms.
Preferred: technical certifications or related education in IT, electronics, or engineering technology.

Annual bonuses and incentives (depending on role and location)
Health and wellbeing benefits (depending on role and location)
Paid time off (depending on role and location)
Retirement plans (depending on role and location)
Insurance coverage (depending on role and location)
Other local or statutory benefits (depending on role and location)
Comprehensive pay and benefits package designed to stay competitive in the market

Comprehensive pay and benefits package designed to support wellbeing and recognize contribution.
Pay-for-performance approach rewarding individual impact.
Compensation package determined by skills, experience, qualifications, and location.
Depending on role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits will be discussed during the recruitment process.

Technical Support Specialist

Job Description