Restaurants

Restaurants Support Jobs

3 jobs found

5d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Fort Valley, GA

Fort Valley, GA

5d ago

$60k - $75k/yr Full time Active Directory Application Support Computer Skills

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Job Description

The Mobile Restaurant IT Support role provides on-the-go technical assistance across multiple McDonald’s franchise locations, handling hardware, software, network, and POS issues while collaborating on infrastructure initiatives. Prior McDonald’s IT experience is essential for success in this on-site, road-ready position.

Responsibilities

Deliver on-site and remote technical support to restaurant staff, resolving hardware, software, network, and operating system problems promptly and efficiently.
Troubleshoot devices and equipment including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, monitor resolutions, and communicate progress to stakeholders.
Support Active Directory tasks for user accounts, including setup, permission changes, and password resets, while adhering to security protocols.
Assist with computer management activities such as operating system installations, Windows updates, hardware upgrades, and equipment troubleshooting.
Perform network troubleshooting to address connectivity issues and firewall configurations to sustain optimal performance.
Collaborate with IT teams on infrastructure projects, deploying new hardware or software across locations to ensure smooth implementations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald’s IT infrastructure experience are mandatory.
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Solid understanding of computer networking concepts, including LAN/WAN setup, TCP/IP, DNS management, VPNs, firewalls (Meraki), and general network administration.
Expertise in Windows support (including Windows Server environments), macOS, Linux, and related hardware components.
Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service orientation to assist non-technical users effectively.
Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
Familiarity with IT infrastructure components, including computer hardware and network devices, essential for maintaining operational continuity.
Analytical abilities to identify root causes quickly and implement lasting solutions.

Technologies

Microsoft Office
Help desk systems
Active Directory
Windows Server
Windows
macOS
Linux
SCCM
GPO
Meraki
VPNs
Firewalls

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application Questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Location

Atlanta, GA (Preferred)

Willingness to Travel

100% (Required)

Work Location

On the road

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7d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Montezuma, GA

Montezuma, GA

7d ago

$60k - $75k/yr Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

The role involves mobile on-site and remote IT support for a McDonald’s franchisee, delivering technical assistance across multiple restaurant locations in a fast-paced hospitality environment.

Responsibilities

Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
Support Active Directory management for user account setup, permissions adjustments, and password resets while ensuring security protocols are followed.
Assist with computer management tasks including OS installation, updates (Windows), hardware upgrades, and equipment troubleshooting.
Conduct network troubleshooting involving connectivity issues and firewall settings to maintain optimal network performance.
Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.

Requirements

OTP certifications and McDonald’s IT infrastructure experience are required.

Technologies

Microsoft Office, Help desk systems, Active Directory, GPO, Windows, Windows Server, macOS, Linux, SCCM, Meraki, VPNs, firewalls, LAN/WAN, DNS management, and POS applications.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Compensation

USD 60,000 - 75,000 per year

Experience and Education

Minimum 3 years of experience. Education: High school or equivalent.

Location

Primary: Montezuma, GA (onsite). Preferred: Atlanta, GA.

Work Location

On the road

Willingness to Travel

100% travel required

Application Questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

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1mo ago

IT Helpdesk Technician

Mo' Bettahs Lehi, UT

Lehi, UT

1mo ago Closed

Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Jul 17, 2026).

Job Description

Mo' Bettahs, a Lehi, Utah based restaurant, is seeking an IT Helpdesk Technician to provide on-site and remote support for hardware, software, and network systems across its operation. The role covers POS maintenance, network infrastructure, staff training, and vendor liaison, with travel up to 50% as needed.

Responsibilities

Provide timely and effective IT support for all hardware, software, and network issues, remotely and on site, to minimize disruption to restaurant operations.
Troubleshoot and resolve POS systems, including cash registers, receipt printers, and payment devices, ensuring front of house and back of house run smoothly.
Oversee maintenance and configuration of network infrastructure such as routers, Wi-Fi access points, and switches to keep staff and customers connected.
Maintain, repair, and replace restaurant hardware like computers, tablets, printers, and servers; perform regular system checks to prevent failures.
Install, configure, and update software applications used by the restaurant for scheduling, inventory management, and accounting; ensure updates are applied.
Assist in managing security protocols including firewalls, antivirus software, and data backup systems to protect restaurant data.
Provide basic IT training to staff on POS, software, and general tech tools to support effective usage.
Conduct regular system checks to identify and resolve potential issues before they impact operations; monitor network performance and troubleshoot as needed.
Liaise with third party vendors for service agreements, troubleshooting, and technical support for IT hardware and software.
Maintain an organized log of technical issues, resolutions, configurations, and updates performed.
Travel up to 50% as needed to various locations.

Requirements

Proven experience as an IT Technician, Helpdesk Support Specialist, or similar role in a fast paced, customer focused environment.
Strong knowledge of computer systems, networking, and troubleshooting.
Experience with restaurant POS systems is a plus, with examples such as Toast or Square for Restaurants.
Familiarity with network infrastructure including routers, switches, and Wi-Fi management.
Experience with software tools common in the restaurant industry, including scheduling, inventory management, and accounting systems.
Basic understanding of cybersecurity principles, data protection, and backup processes.
Strong problem solving skills and ability to stay calm under pressure.
Excellent communication skills with the ability to explain technical issues to non technical staff.
Ability to work independently, prioritize tasks, and manage time efficiently.
A customer focused mindset and ability to collaborate with both technical and non technical staff.

Technologies

Toast
Square for Restaurants

Working Conditions

The position requires the ability to see, hear, and speak clearly. You may need to ascend and descend stairs, and to sit or stand for extended periods.
Ability to lift up to 30 pounds and to bend, stoop, and kneel as needed.
Occasional outdoor work in varying weather conditions may be required.
Extended computer use is common, including screen work, mouse, and keyboard interaction.
May be asked to drive or travel by car, air, or other means.

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Restaurants Support Jobs

Restaurant IT Support (Mobile Position) OTP

Restaurant IT Support (Mobile Position) OTP

IT Helpdesk Technician

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