Scada Systems

Scada Systems Support Jobs

3 jobs found

Today

Technical Support Engineer - Energy/Utilities

Synerfac Technical Staffing Union, NJ

Union, NJ

Today

$85k - $95k/yr Full time Automation Bacnet Protocols Control Systems

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Job Description

This onsite Technical Support Engineer role supports an energy and utilities solutions provider by troubleshooting and providing customer support across power metering, power quality monitoring, and energy management systems.

Role Overview

You will troubleshoot hardware, firmware, software, and communication issues tied to power metering, power quality monitoring, and energy management systems. Support is delivered through phone, email, online portals, and onsite visits. You will also analyze recurring problems, determine likely root causes, and partner with internal teams to implement corrective solutions.

Key Responsibilities

Troubleshoot hardware, firmware, software, and communication issues for power metering, power quality monitoring, and energy management systems.
Deliver technical support to customers via phone, email, online portals, and onsite visits, including guidance through product configuration, diagnostics, and resolution.
Investigate recurring issues, identify root causes, and coordinate with Engineering, Research and Development, Sales, Billing, and Project Management to implement solutions.
Document support cases, resolutions, and troubleshooting procedures while maintaining accurate records and contributing to technical guides and product knowledge resources.

Required Qualifications

At least 2 years of experience in electrical construction, technical support, troubleshooting, or system diagnostics.
Experience with SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs), or other data acquisition systems.
Strong analytical, problem-solving, organizational, and documentation skills, with the ability to manage multiple priorities and work independently.
Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
Ability to work onsite in Union, NJ, Monday through Friday, 9:00 AM to 5:00 PM.
Applicants must be legally authorized to work in the United States.

Technologies and Tools

SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs)
Modbus, BACnet, DNP3
Salesforce, Monday.com

Preferred Skills and Experience

Knowledge of three-phase power systems and electrical metering products.
Familiarity with billing systems and serial, fiber-optic, or Ethernet communications.
Experience with industrial communication protocols such as Modbus, BACnet, and DNP3.
Experience using Salesforce, Monday.com, or similar CRM and project management tools.

Compensation

$85,000 - $95,000 per year.

Schedule

Monday through Friday, 9:00 AM - 5:00 PM.

Location

Union, NJ (Onsite).

Benefits

A generous benefits package is offered, including health coverage, retirement benefits, paid time off, and other group benefits.

Messaging and Application Disclaimer

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and its contracted partners. Frequency varies for text messages; message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access the privacy policy at www.synerfac.com/privacy/.

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13d ago

Field Service & Technical Support Technician

SJE Ashland, OH

Ashland, OH

13d ago

Full time Electrical Engineering Control Systems Controls Engineering

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Job Description

Field Service and Technical Support Technician roles with SJE support the Primex brand through hands-on control system work, from testing and start-up to commissioning, service, and post-installation support. You’ll also play a key part in internal QA testing and provide customer technical support by phone and email. This onsite position is based in Ashland, OH, with work from Largo, FL also available.

What you will do

Support control system projects by ensuring installed systems are properly tested, started up, commissioned, serviced, and supported after installation.
Perform field startup and commissioning activities.
Troubleshoot installed systems and address aftermarket service needs.
Assist customers with technical questions covering hardware, software, controls, instrumentation, and system operation.
When not in the field, support internal QA testing of control panels, including panel checkout or factory-style testing activities.
Provide technical support to customers over the phone and via email.
Collaborate with project managers, engineers, programmers, contractors, end users, and internal teams to deliver reliable control system solutions and a positive customer experience.

What you bring

Experience with control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
Experience with QA testing, panel checkout, or factory testing of control panels or similar equipment.
Electrical and mechanical troubleshooting skills.
Working knowledge of industrial control components such as PLCs, VFDs, soft starters, instrumentation, or related systems.
Ability to read and interpret project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
Ability to troubleshoot customer questions related to hardware, software, controls, instrumentation, and system operation.
Experience providing technical support to customers by phone, email, or in person.
Strong communication and interpersonal skills, with professionalism when working with customers, contractors, end users, and internal teams.
Ability to manage multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
Capacity to work independently in the field while staying aligned with project, customer, and department needs.
Strong attention to detail, follow-through, and a customer service mindset.

Technologies you will work with

PLCs, VFDs, soft starters, and SCADA.

Schedule and commute

Hours: Monday to Friday, 8:00 am to 5:00 pm. Hours may fluctuate during field service duties and travel periods.
Work locations: 12161 62nd St N, Largo, FL 33773 and 2221 Ford Dr, Ashland, OH 44805.

Benefits

Paid Time Off: Up to 120 hours of PTO in your first year plus 8 paid holidays.
Insurance: Health, life, short-term disability, and long-term disability coverage.
Additional programs: Dental and vision programs.

SJE also offers competitive pay and a collaborative culture that encourages creativity and problem-solving. More answers to your questions will be provided during the first interview.

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13d ago

Service Desk Engineer

Vanderlande Industries Marietta, GA

Marietta, GA

13d ago

Full time Help Desk Support Incident Management Incident Problem Change

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Job Description

Vanderlande Industries offers a first-line support role in the North American Support Center with rotational shifts to cover support 24 x 7. If you enjoy turning customer reports into actionable troubleshooting, coordinating escalations, and keeping stakeholders updated through a ticketing workflow, this onsite position in Marietta, GA is a strong fit.

As the Service Desk Engineer, you serve as the primary point of contact for Vanderlande North America customers. You handle call intake and registration for Incidents, Problems, Changes, and Service Requests, perform troubleshooting and issue analysis, and coordinate with second line engineering teams to drive resolution. You will also work within the support center environment, maintaining clear communications and keeping tickets accurate in DOS Maximo.

Responsibilities

Take customer calls and register Incidents, Problems, Changes, and Service Requests for appropriate handling.
Verify contract coverage and warranty during intake.
Troubleshoot, analyze, and prioritize issues based on impact and urgency.
Coordinate with second line engineering teams to communicate, resolve, and close customer issues.
Support incidents raised at customer sites and ensure escalations occur at the right time.
Monitor incident status and ensure escalation managers are engaged for major incidents, including setting up calls and escalation activities as required.
Maintain incident ticket information updated in DOS Maximo throughout the incident lifecycle.
Communicate updates to customers within the ticketing workflow at the start, during, and end of incidents, aligned to the contract frequency.
Provide basic support for HLC and LLC systems, and support 2nd line teams when escalation is required.
Assist with support and analysis of IT and Controls systems, including during and after incidents.
Deliver post-incident summaries for major incidents to customers.
Review and update outstanding tickets daily and prepare weekly and monthly reports including KPIs, change requests, and problem reports for customer sites.
Provide second line support with as much practical information as possible to facilitate fault finding.
Work closely with customers, site teams, subcontractors, and suppliers, and coordinate with internal VI service and project groups (engineering, site management, supply chain, sales/proposal, and services).
Contribute to continuous improvement by providing feedback on current processes.
Maintain a NASC knowledge base covering customer site systems and processes.

Requirements

Experience managing and communicating customer issues via a ticketing system.
Strong attention to detail and the ability to summarize information accurately.
Good knowledge of ITSM processes and experience working in an ITIL or equivalent environment.
Team-oriented mindset with ownership of project completion.
Self-motivated problem-solving skills under stressful, mission-critical conditions.
Ability to work unsupervised and meet tight deadlines.
Eagerness to learn complex systems in depth and build an overview of system and software behavior.
Excellent analytical ability and strong written and verbal communication skills across all stakeholder levels.
Strong customer focus and planning/scheduling skills.
Adaptable team player willing to broaden skills outside the core area and support mentoring.
Must be able to work shifts and maintain high standards.

Technologies

DOS Maximo, ITSM, ITIL, HLC, LLC, PLC, SCADA

Work Schedule, Travel, and Environment

Full-time role in a support center environment with rotational shifts to cover support 24 x 7.
Occasional travel to customer sites in North America is required.
Some international travel may be required for training.
Primarily office-based in a climate-controlled environment; site visits may be required.
No supervisory responsibilities.

Education and Experience

Experience in material handling systems or industrial controls systems is desirable.
Understanding/knowledge/experience with complex HLC systems is desirable.
Knowledge of IT technologies hosting applications, databases, application servers, web servers, and client installations is desirable.
Previous customer support experience with PLC and SCADA (low-level controls), and IT HLC (high-level controls) is a plus.

Minimum experience: 1 year. Location: Marietta, GA (onsite).

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Scada Systems Support Jobs

Technical Support Engineer - Energy/Utilities

Field Service & Technical Support Technician

Service Desk Engineer

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