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Virus Removal Support Jobs

2 jobs found

25d ago

IT Helpdesk Analyst

Metromont LLC Winchester, VA

Winchester, VA

25d ago

$25 - $32/hr Full time Active Directory Application Support Azure

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Job Description

The IT Helpdesk Analyst at Metromont LLC provides day-to-day technical and software support for Metromont Associates. The role focuses on troubleshooting, analyzing, prioritizing, and resolving end-user issues, with support spanning hardware, applications, and core Microsoft services.

Location and Schedule

Location: Winchester, VA (onsite)
Work schedule: Monday to Friday, 8am to 5pm
Availability: Some projects and support requests may require after-hours and/or weekend work
Work environment: Primarily an office setting; some work in the plant environment may be required

Role Purpose

This position supports Metromont Associates by troubleshooting, analyzing, prioritizing, resolving, and/or facilitating issues to reach a resolution. Support covers both technical and software problems for internal and remote customers.

Key Responsibilities

Troubleshoot general and company-specific hardware and software applications
Provide technical support to internal and remote customers
Resolve malware and virus infections
Follow company IT policies, procedures, and best practices
Use ticket tracking software to assist end users as issues arise
Deploy computers to end users and ensure required software is installed
Set up user accounts and grant requested and approved permissions
Assist users with conference room usage
Troubleshoot Office 365 and Azure issues for end users
Troubleshoot printing issues for end users

Required Experience and Qualifications

Experience: Minimum 1-2 years of prior help desk experience using a ticket-tracking system
Customer-focused approach with excellent written and verbal communication
Strong organizational and prioritization skills
Self-motivated with a willingness to learn new skills
Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications
Prior experience with Server 2008, Server 2012, Server 2016, and Server 2019
Experience with Active Directory
Experience troubleshooting basic network issues
Previous helpdesk environment experience
Supportive understanding of computers, Windows operating systems, and Microsoft applications

Technologies

Windows 10
Office 365
Azure
Server 2008
Server 2012
Server 2016
Server 2019
Active Directory

Reporting and Supervision

Supervisor: Direct supervisor is the Director of IT
Management: This role does not supervise others

Compensation

Salary: USD 25 - 32 per hour
Minimum experience: 1 years

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5mo ago

On-Site & Remote Help Desk Technician

Praetas Technologies Palm Beach Gardens, FL

Palm Beach Gardens, FL

5mo ago Closed

$24 - $28/hr Full time Computer Skills Customer Support Data Recovery

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Praetas Technologies is seeking an On-Site and Remote Help Desk Technician based in Palm Beach Gardens, FL (onsite) to deliver on-site, remote, and in-office IT support for commercial and residential customers across Palm Beach County. The role requires an A+ Certification, broad cross-environment experience, and the ability to communicate technical information clearly to non-technical users.

Responsibilities

Provide on-site, remote, and in-office IT support for commercial and residential customers.
Travel to customer locations around Palm Beach County and surrounding areas as needed.
Diagnose hardware failures and resolve software or operating system error codes.
Perform data recovery and clone hard drives or SSDs.
Remove viruses and perform OS recovery for Windows and MacOS.
Troubleshoot wired and wireless networking, printing, and scanning issues.
Create and configure Office 365 Business Email and Manage Portal accounts.
Research problems and generate efficient solutions.
Work with Office 365 Applications and troubleshoot them.
Open and repair or replace components in desktop and laptop PCs.
Set up and navigate iOS and Android devices.

Requirements

A+ Certification is required.
Experience providing on-site, remote, and in-office support.
Self-motivated, self-sufficient, and able to work well in a team.
Excellent communication skills (phone and email) and ability to reply to inquiries.
Ability to schedule appointments, stay organized, track projects, and follow up.
Up-to-date knowledge of PC/Mac hardware and their operating systems, Windows Server, and Office 365 Hosted Exchange & apps, major networking products, and home app-based equipment.
People-oriented and able to communicate technical information to non-technical people.

Technologies

PC/Mac hardware
Windows OS
MacOS
Windows Server
Office 365 Hosted Exchange
Office 365 Business Email
Office 365 Manage Portal
Office 365 Applications
iOS
Android
Home app-based equipment

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Application Questions

Please explain your experience and familiarity with installing networking equipment in a professional setting along with any brand names you are familiar with.
Have you worked with a ticketing, RMM, or MSP credential management system? If so, which ones?
Do you have any experience migrating or deploying Windows Servers? If so, can you explain one of those situations and your involvement?
Do you have any experience with Office 365, Entra, Defender? Can you explain your familiarity?

Work Location

In person

Job Type

Full-time

Pay

USD 24.00 - 28.00 per hour

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