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Help Desk Technician III

General Dynamics Information Technology Washington, DC

Washington, DC

Today

$28 - $39/hr Full time Active Directory Customer Support Desktop Support

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Job Description

Help Desk Technician III (Executive Support) delivers advanced, high-touch IT help for executive leadership and VIP customers, supporting uninterrupted access to technology and services at the Department of Education.

Responsibilities

Provide advanced technical support for Executive Leadership, Senior Executive Service (SES) personnel, political appointees, and VIP customers across the Department of Education.
Partner with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly.
Improve operational reliability by proactively spotting technology risks, coordinating escalations, managing major incidents impacting executive customers, and communicating status updates during resolution.
Support enterprise systems and tools used by executive customers, including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, ServiceNow, Active Directory, VPN solutions, mobile device management platforms, and remote support tools.

Requirements

Associate's Degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
3+ years of IT support experience, including direct support of executive or VIP customers.
Windows 10/11 Administration.
Microsoft 365 Applications and Services.
Active Directory and Azure Active Directory.
Microsoft Teams and collaboration technologies.
Mobile device support for iOS and Android.
ServiceNow ticket management.
Remote support and troubleshooting tools.
Hardware and peripheral troubleshooting.
Network connectivity and VPN support.
Ability to obtain and maintain a Public Trust clearance.
U.S. Citizenship Required.
Excellent verbal and written communication skills.
Proven ability to support senior government executives and VIP customers in high-visibility environments.
Strong troubleshooting, problem-solving, and customer service skills.
Ability to work independently and manage multiple priorities at the same time.
Ability to provide onsite support at Department of Education facilities.
Occasional after-hours and on-call support may be required to support executive operations.

Technologies

Microsoft Windows 11
Microsoft 365
Azure Active Directory
Microsoft Teams
Intune
ServiceNow
Active Directory
VPN solutions
Mobile device management platforms
Remote support tools
Windows 10/11 Administration
Mobile Device Support (iOS and Android)
ServiceNow Ticket Management
Network Connectivity and VPN Support

Benefits

401(k) with company match
Competitive pay
Paid time off
Comprehensive benefits and wellness packages

Key Skills for Success

Information Technology (IT)
Microsoft Windows
Mobile Support
Onsite Support

Work Requirements

Onsite location: Washington, District of Columbia
Years of Experience: 3+ years of related experience
May vary based on technical training, certification(s), or degree
Travel required: None
Citizenship: U.S. Citizenship Required

Compensation

Hourly rate range: $28.90 - $39.10 (USD)
Salary listed as USD 28 - 39 per hourly
Likely hourly rate: $28.90 - $39.10

Identity Verification Process

Complete an identity verification process that uses advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
Be on camera during virtual interviews.
Company reserves the right to take your picture to verify your identity and prevent fraud.
You authorize the collection, processing, and use of biometric data for identity verification and security purposes.

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