Washington

Support Jobs in Washington

82 jobs found

Include remote jobs

2d ago

IT Service Desk Technician

A-TEK Inc. Seattle, WA

Seattle, WA

2d ago

$48k - $53k/yr Full time Help Desk Support Information Technology (IT) Issue Tracking

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Job Description

Provide first-line IT support as the primary service desk contact for NOAA’s Alaska Fisheries Science Center users in Seattle.

Responsibilities

Deliver first-line technical assistance with a professional, approachable, customer-focused demeanor.
Monitor and triage the Jira service desk queue.
Maintain up-to-date tickets by documenting troubleshooting steps, progress, and resolutions.
Route and reassign tickets to the appropriate technicians using established procedures.
Use published guidance, standard operating procedures, and knowledge base articles to support issue resolution.
Communicate clearly with users and team members regarding troubleshooting status, ticket updates, and active projects.
Image, configure, prepare, and issue computers following approved procedures.
Securely wipe data from retired devices and prepare equipment for recycling.
Keep the service desk, equipment staging areas, and workspaces clean, organized, and ready for use.
Assist with unpacking equipment, breaking down packaging, and recycling materials.

Requirements

Foundational knowledge of desktop computers, peripherals, and basic troubleshooting.
Strong customer service skills and the ability to explain technical information clearly.
Ability to document work accurately and follow written instructions.
Strong organizational skills and attention to detail.
Ability to prioritize incoming requests and identify when issues require escalation.
Willingness to perform hands-on computer setup and equipment-handling tasks.
Ability to work onsite in Seattle, WA and accommodate an early morning start.

Technologies

Jira

Desired Qualifications

IT help desk, service desk, desktop support, or similar customer-facing technical experience.
Experience using Jira or another IT ticketing system.
Experience imaging, configuring, and deploying computers.
Familiarity with secure data wiping and equipment retirement procedures.
Experience following technical SOPs and knowledge base documentation.

Benefits

Medical, dental, and vision insurance
Retirement benefits
Paid time off
Paid holidays
Other applicable employee benefits

Compensation

Anticipated salary range: $48,000–$53,000 per year (depending on qualifications, relevant experience, skills, and contractual requirements).
Additional compensation, if applicable, will be described as part of the position’s compensation package.

Candidate Guidelines

Tools (including AI) may be used for proofreading or formatting; using any tool to fabricate, exaggerate, or misrepresent qualifications, experience, or work product is not permitted.
Application materials may be assessed for job-related technical depth, internal consistency, and demonstrated hands-on experience, including through follow-up questions, skills assessments, or reference checks.
Education verification may be requested before or during the hiring process.
For security and identity verification, candidates may be asked to temporarily disable virtual backgrounds during parts of the call.
Misrepresentation or falsification may result in removal from further consideration.
Reasonable accommodations may be requested for the application or interview process.

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3d ago

Technician II, Tech Support

UPS Tacoma, WA

Tacoma, WA

3d ago

$20 - $38/hr Full time Customer Service Customer Support Information Technology (IT)

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Job Description

UPS is seeking a Technician II, Tech Support to support information technology services and project deployments from an onsite location in Tacoma, Washington. In this role, you will help run daily operational needs across costs, staffing, equipment inventory, system compliance, safety, and security while supporting customer experience through structured performance tracking and cross-functional coordination.

What you’ll do

Drive successful execution of customized solutions and organizational initiatives using advanced root cause analysis, reporting, KPIs, and SLAs, supported by internal cross-functional teams and partner/vendor relationships.
Lead, manage, and coordinate delivery of an exceptional customer experience for all IT services, support activities, and project deployments.
May perform coding, programming, and/or integration with external customer technology and systems.
Manage day-to-day costs, staffing, equipment inventory, and organizational system compliance, safety, and security across hardware, software, automation, and network infrastructure.
Provide technical training and development for departmental resources and customers.
Plan, monitor, and adjust expenses to meet or exceed financial expectations and organizational metrics.
Apply approved principles for evaluating and setting goals and measures to deliver results.
Maintain professional relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Use technology to initiate, deploy, and track projects and support services 24x7.
Perform technical, analytical, or maintenance work and apply working knowledge of defined analytical, scientific, or operational processes.
Complete assigned work within your area of expertise using standard operating procedures and/or scientific methods, with moderate supervision.

Basic qualifications

Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
Experience and skills to complete assigned work within your area of expertise.
Ability to work within standard operating procedures and/or scientific methods.
Works with moderate supervision.
Must be currently located in the same geographic location as the job or willing to relocate.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
A+ certification is preferred but not required.

Employment details

Location: Tacoma, WA (onsite)
Employee type: Permanent
Schedule: Monday - Friday, 15:30 - 00:00 PST
Pay range: $20.40/hr to $38.10/hr (base pay range noted)
Education: vocational or technical
Application deadline (internal): 11/11/26 at 11:59pm EST

Benefits

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays
Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Annual short-term and/or long-term incentive compensation programs for eligible hired applicants

Equal Opportunity Employer: UPS is an equal opportunity employer and does not discriminate based on protected characteristics under applicable law.

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5d ago

IT Support Specialist

Sentry Computing Seattle, WA

Seattle, WA

5d ago

$55k - $75k/yr Full time Active Directory Application Support Cloud Platform

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Job Description

Sentry Computing is hiring an IT Support Specialist in Seattle, WA for an onsite role. This position combines direct customer support with hands-on technology troubleshooting, so you can help keep business systems running smoothly. You’ll work in a collaborative environment with technical teams and clients, using ticketing workflows to track issues from start to finish.

What you’ll do

Provide technical support for desktops, laptops, printers, and business applications.
Diagnose and resolve hardware, software, and network connectivity issues.
Handle help desk requests via phone, email, and ticketing systems.
Install, configure, and update operating systems and software.
Support Microsoft 365 and cloud applications.
Troubleshoot user account and access related problems.
Support network devices, VPN connections, and basic security configurations.
Document technical problems and resolutions for clear follow-up and knowledge sharing.
Escalate more complex technical issues to senior engineers.
Assist with IT equipment deployment and ongoing maintenance.

What you bring

Experience in IT support, help desk, or technical support.
Knowledge of Windows operating systems and Microsoft 365.
Understanding of computer hardware and software troubleshooting.
Familiarity with networking, including DNS, DHCP, and VPN.
Knowledge of Active Directory and user account management.
Strong communication and customer service skills.
Ability to prioritize and manage multiple support requests.
Excellent analytical and problem-solving abilities.

Tools and technologies you’ll use

Windows operating systems
Microsoft 365
Cloud application support
DNS, DHCP, VPN
Active Directory
Ticketing systems

Pay and benefits

$55,000 - $75,000 per year.

Dental insurance
Flexible schedule
Relocation assistance

Work location: In person (onsite).

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5d ago

IT Support Specialist

Attentus Technologies Seattle, WA

Seattle, WA

5d ago

$55k - $75k/yr Full time Active Directory Application Support End User Support

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Job Description

Attentus Technologies is seeking an IT Support Specialist in Seattle, WA to help business users with day-to-day technology needs. This onsite role focuses on providing technical assistance, maintaining computer systems, and resolving hardware, software, and network issues to support reliable operations.

Role Responsibilities

Provide technical support for desktops, laptops, printers, and business applications.
Diagnose and resolve hardware, software, and connectivity problems.
Handle support requests via phone, email, and ticketing systems.
Install, configure, and maintain computer equipment and software.
Assist with Microsoft 365 and Windows environment administration.
Support user accounts, access permissions, and password resets.
Troubleshoot basic network, VPN, and connectivity issues.
Document technical issues and resolutions for tracking and knowledge sharing.
Escalate complex issues to senior IT personnel when needed.
Assist with system updates, security patches, and equipment maintenance.

Required Qualifications

Experience in IT support, help desk, or technical services.
Knowledge of Windows operating systems and Microsoft 365.
Understanding of computer hardware and software troubleshooting.
Familiarity with networking concepts including DNS, DHCP, and VPN technologies.
Basic knowledge of Active Directory and user management.
Strong communication and customer service skills.
Excellent analytical and problem-solving abilities.
Ability to manage multiple support requests efficiently.

Tools and Technologies

Microsoft 365
Windows operating systems
Windows environment administration
DNS
DHCP
VPN
Active Directory

Compensation

USD 55,000 - 75,000 per year

Work Location

Seattle, WA (onsite)

In person

Benefits

Dental insurance
Flexible schedule
Relocation assistance

About Attentus Technologies

Attentus Technologies is an IT services provider helping businesses manage and maintain their technology environments. Service areas include managed IT support, cybersecurity, cloud solutions, IT consulting, and technology infrastructure management. The company focuses on improving system reliability, strengthening security, and supporting efficient business operations through professional technology services.

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5d ago

IT Help Desk Associate

Teal Group Technologies, LLC Bellevue, WA

Bellevue, WA

5d ago

$22 - $35/hr Full time Customer Support Desktop Support End User Support

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Job Description

Teal Group Technologies, LLC is seeking an IT Help Desk Associate to provide first-level technical support to clients in a fast-paced setting. The role combines remote troubleshooting with onsite assistance, with additional hands-on work at the Bellevue office and periodic client visits around Seattle and the Eastside.

This position focuses on resolving technical issues end to end, from initial intake and communication through documentation and follow-up, while also contributing to longer-term improvements through investigation and feedback on recurring problems and support processes.

What you will do

Provide both remote and onsite support to ensure clients receive timely, effective assistance
Manage incoming emails and phone calls by organizing requests in a support tracking system
Deliver first level technical support remotely
Support the Bellevue office with local tasks such as PC reimaging and client inventory coordination
Independently investigate technical issues and implement solutions
Identify recurring challenges and propose solutions aimed at addressing problems at their source
Install, configure, and troubleshoot software and hardware across desktops, laptops, mobile devices, networks, and servers
Manage the monthly patch and upgrade process for workstations, servers, operating systems, and major applications
Maintain open communication with clients until each issue is fully resolved
Keep detailed work logs and technical documentation
Spot opportunities to improve technology policies and procedures or develop new ones as needed

Requirements

Ability to commute to the Bellevue office and perform onsite visits to client locations throughout Seattle and Eastside as needed
Ability to relocate to Bellevue, WA 98007 before starting work (Required)
Bellevue, WA 98007 (Required)

Compensation and schedule

Job type: Full-time
Pay: $22.00 - $35.00 per hour
Work location: In person (Bellevue, WA onsite)
Schedule: Flexible schedule

Benefits

Dental insurance
Health insurance
Vision insurance
Paid time off
Flexible schedule

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5d ago

Forklift Yard, Facilities & Tech Support Position

Lynnwood Motoplex & Marine Lynnwood, WA

Lynnwood, WA

5d ago

$19 - $22/hr Full time Facilities Maintenance Forklift Operations Maintenance

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Job Description

The Lynnwood Motoplex & Marine team is seeking a full-time Forklift Yard, Facilities & Tech Support team member in Lynnwood, WA (onsite). This role supports the service department and technicians by coordinating yard staging, handling crated units, assisting with light facility maintenance, and completing daily operational tasks.

Responsibilities

Open and close the service department each day, including unlocking and locking gates and moving shop trucks in and out.
Operate the forklift to stage boats for technicians and detailing, relocate units into the lot after drop-off, move items to completion areas after repairs, and pull units out for customer pickup.
Maintain organization of sales boats and crates by keeping them put away and properly arranged.
Stage motorcycles for technicians by moving units from the drop-off area into the workshop.
Empty shop trash cans as needed, including daily tasks.
Check in regularly with the Service Manager and Advisors regarding staging needs, drop-offs, pickups, and any additional tasks.
Check in all crated units, inspect for damages, document findings, take pictures, and report results to the manager and warranty clerk.
Assist with loading and unloading customer vehicles as required.
Refuel gas caddies and propane tanks.
Assist technicians with momentary tasks as needed.
Perform occasional pick-up and delivery runs.
Keep oil, filter, antifreeze, fuel recycling, and bulk areas clean, and monitor those areas for pickup when full.
Place new oil barrels in the rack as needed.
Clean and organize the service department and service lot, including sweeping and weeding.
Sweep shop floors and clean shop sinks.
Complete regular deep cleaning in technician areas, including under lifts, work benches, and shelves.
Organize shop supplies (such as cleaners and lubes).
Clean and organize service shop equipment, including tire machines and a balancer.
Dispose of used batteries and tires and organize and clean the battery station.
Perform other job duties as assigned.

Requirements

Clean drivers record
Agility to move both motorcycles and boats within the yard
Forklift yard or equivalent experience: 2 years (Required)

Compensation and Schedule

This is a full-time position offering $19 to $22 per hour. Onsite work is located in Lynnwood, WA.

Benefits

Health insurance
Paid time off

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14d ago

IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)

Spokane County Washington Spokane, WA

Spokane, WA

14d ago

$27 - $37/hr Full time Active Directory End User Support Hardware Support

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Job Description

Support complex desktop, laptop, tablet, mobile, and networked technologies for Spokane County while serving as a technical escalation resource.

Responsibilities

Provide technical, analytical, and customer-focused support for County desktop, mobile, and networked technologies.
Troubleshoot, diagnose, repair, install, configure, and escalate complex hardware and software issues.
Support Windows PC and laptops, including troubleshooting, repair, and replacement as needed.
Support tablets, laptops, and desktop machines, including troubleshooting, repair, and replacement as needed.
Support mobile devices across Android and Apple platforms, including troubleshooting, repair, and replacement as needed.
Set up and deploy supported devices including tablets, laptops, desktop machines, and mobile devices for Android and Apple platforms.
Set up workstations with computers and necessary peripheral devices.
Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
Manage supported devices, including inventory, billing, proper disposal of old or damaged hardware, and determining hardware upgrades.
Maintain documentation of current customer contact information and document processes for computer builds and software installation.
Perform Active Directory maintenance, including reviewing and managing devices, renaming and/or removing invalid devices, and ensuring correct group placement.
Install and troubleshoot County and third-party applications.
Aid in design and implementation support for Audio Visual projects as requested.
Provide technical assistance to other technicians or their customers as needed.
Serve as an escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex hardware and software issues.
Evaluate new hardware and software and make recommendations to Information Technology Management.
Evaluate existing hardware and determine replacement needs; refer recommendations to Information Technology Department Management.
Develop and maintain procedures for hardware, software, and operating system installation and configuration.
Attend in-person and virtual meetings with users and departments to analyze, troubleshoot, and diagnose hardware and software problems.
Refer complex unresolved issues to next-level support or determine an appropriate resolution path.
Act as a technical point of contact for special projects and when assisting IT Systems Administrators with escalated hardware/software installation, support, and troubleshooting.
Diagnose complex computer system failures using evaluation, critical thinking, testing, and troubleshooting; resolve using software or hardware modifications.
Perform other related duties as required or assigned.

Requirements

Associate’s degree from an accredited college or university in computer science or a related field.
Two (2) years of relevant work experience in Information Technology, including experience with relevant software packages, hardware, and network operating systems.
Equivalent combination of relevant training, certification, and/or experience may be considered.
Must successfully pass a criminal background check and acquire CJIS Level 4 certification.
Valid Washington Driver’s License at time of hire and for the duration of employment.

Technologies

Windows, Windows PC
Android, Apple
Active Directory
HDD, mice, keyboards
Audio/video devices, audio visual

Benefits

Total Compensation: $67,542 - $94,074 Annually
Total compensation estimate includes base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (medical, dental, life insurance, long-term disability, and leave).

Job Details

Employee Type: Regular
Department: Information Technology
Location: Spokane, WA (onsite)
Schedule: 37.5 hours per week
Overtime Eligible: Yes
Job Posting Date Range: 10/22/2026 - Until Filled

Application Notes

Current employees must apply using the Workday Dashboard career section.
In-office work is required; no hybrid schedule is available for this position.
Priority consideration will be given in accordance with the applicable collective bargaining agreement or County policy.

Working Conditions

Primarily inside work; moderate noise and temperature levels.
May include outdoor work and occasional travel within the County.
Exposure to weather extremes, precipitation, and hazards associated with travel on public roads.

Knowledge, Skills, and Abilities

Knowledge of operation and administration of Windows-based computer hardware and software platforms.
Knowledge of configuration commands and procedures aligned with current County standards for operating systems, network equipment, and peripherals.
Skilled in effective oral and written communication.
Skilled in problem solving, debugging, and managing multiple priorities.
Ability to use system and network troubleshooting utilities and monitoring tools.
Ability to analyze complex computer systems or networks, identify issues, and develop solutions and documentation.
Ability to think clearly, prioritize tasks, and resolve technical problems efficiently.
Ability to exercise good judgment on when to act independently and when to refer to a higher authority.

Behavioral Standards

Respect: Courtesy, friendliness, and fairness in professional communication with customers, employees, and leadership.
Accountability: Take responsibility for actions and results; stewardship of public resources.
Integrity: Transparent and ethical behavior; lead by example.
Innovation: Pursue improved methods, procedures, or technologies; support continuous improvement.