Washington

Support Jobs in Washington

26 jobs found

Include remote jobs

Today

Help Desk Technician III

General Dynamics Information Technology Washington, DC

Washington, DC

Today

$28 - $39/hr Full time Active Directory Customer Support Desktop Support

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Job Description

Help Desk Technician III (Executive Support) delivers advanced, high-touch IT help for executive leadership and VIP customers, supporting uninterrupted access to technology and services at the Department of Education.

Responsibilities

Provide advanced technical support for Executive Leadership, Senior Executive Service (SES) personnel, political appointees, and VIP customers across the Department of Education.
Partner with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly.
Improve operational reliability by proactively spotting technology risks, coordinating escalations, managing major incidents impacting executive customers, and communicating status updates during resolution.
Support enterprise systems and tools used by executive customers, including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, ServiceNow, Active Directory, VPN solutions, mobile device management platforms, and remote support tools.

Requirements

Associate's Degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
3+ years of IT support experience, including direct support of executive or VIP customers.
Windows 10/11 Administration.
Microsoft 365 Applications and Services.
Active Directory and Azure Active Directory.
Microsoft Teams and collaboration technologies.
Mobile device support for iOS and Android.
ServiceNow ticket management.
Remote support and troubleshooting tools.
Hardware and peripheral troubleshooting.
Network connectivity and VPN support.
Ability to obtain and maintain a Public Trust clearance.
U.S. Citizenship Required.
Excellent verbal and written communication skills.
Proven ability to support senior government executives and VIP customers in high-visibility environments.
Strong troubleshooting, problem-solving, and customer service skills.
Ability to work independently and manage multiple priorities at the same time.
Ability to provide onsite support at Department of Education facilities.
Occasional after-hours and on-call support may be required to support executive operations.

Technologies

Microsoft Windows 11
Microsoft 365
Azure Active Directory
Microsoft Teams
Intune
ServiceNow
Active Directory
VPN solutions
Mobile device management platforms
Remote support tools
Windows 10/11 Administration
Mobile Device Support (iOS and Android)
ServiceNow Ticket Management
Network Connectivity and VPN Support

Benefits

401(k) with company match
Competitive pay
Paid time off
Comprehensive benefits and wellness packages

Key Skills for Success

Information Technology (IT)
Microsoft Windows
Mobile Support
Onsite Support

Work Requirements

Onsite location: Washington, District of Columbia
Years of Experience: 3+ years of related experience
May vary based on technical training, certification(s), or degree
Travel required: None
Citizenship: U.S. Citizenship Required

Compensation

Hourly rate range: $28.90 - $39.10 (USD)
Salary listed as USD 28 - 39 per hourly
Likely hourly rate: $28.90 - $39.10

Identity Verification Process

Complete an identity verification process that uses advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
Be on camera during virtual interviews.
Company reserves the right to take your picture to verify your identity and prevent fraud.
You authorize the collection, processing, and use of biometric data for identity verification and security purposes.

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3d ago

Student Help Desk Tech - Information Technology

Grays Harbor College Grays Harbor, WA

Grays Harbor, WA

3d ago

$17 - $17/hr Part time Computer Skills Ferpa Help Desk Support

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Job Description

Support students with everyday technology needs in a part-time, non-permanent role with hybrid work options at Grays Harbor College.

Responsibilities

Assist students with technical support requests through Zoom, email, and phone
Provide solutions and practical guidance for technical issues
Follow FERPA guidelines to keep PII confidential
Maintain daily logs of support activity
Use problem solving and critical thinking to complete assigned tasks

Requirements

High school graduation or equivalent
Current Grays Harbor College Student
Basic computer competence

Key Technologies

Zoom
Microsoft Office 365
ctcLink
Canvas
Email

Competencies, Knowledge, and Abilities

Show friendliness, warmth, and acceptance to all individuals
Communicate clearly and effectively with individuals and groups
Demonstrate strong written communication, including spelling, grammar, and punctuation
Be familiar with Microsoft Office 365, ctcLink, Canvas, and email
Work independently
Maintain the highest level of confidentiality at all times
Multi-task and prioritize
Pay close attention to detail

Desired

Technical Background

Additional Application Information

Submit a letter of application addressing qualifications for the position
Include a resume
Provide contact information for 3 professional references

Location: Grays Harbor, WA (hybrid) | Salary: USD 17 to USD 17 per hour | Job Type: part time

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6d ago

IT Help Desk Analyst

Northwest Radiologists/Mt Baker Imaging Bellingham, WA

Bellingham, WA

6d ago

$24 - $32/hr Full time End User Support Hardware Support Healthcare It

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Job Description

Northwest Radiologists / Mt Baker Imaging is seeking an IT Help Desk Analyst to support clinical and administrative users onsite in Bellingham. The role focuses on Tier 1–2 help desk support with an emphasis on RIS/PACS and medical imaging and EHR workflows, with growth opportunities through cross-training and the ability to independently support core clinical applications within 6–12 months.

Responsibilities

Answer incoming help desk calls, triage issues, resolve when possible, or escalate to the appropriate teams
Create, document, and assign tickets within the helpdesk portal
Protect PHI and maintain data integrity across MBI/NWR business systems
Create, modify, and deactivate user accounts across MBI/NWR systems
Develop, maintain, and update documentation and training materials in the staff wiki
Assist in troubleshooting clinical workflow issues within RIS and PACS
Contribute to IT systems projects with internal staff and external partners

Requirements

Ability to learn and support radiology workflows, including RIS and PACS
Friendly, professional telephone support using remote control tools
Basic understanding of helpdesk ticket management systems and workflows
Technical proficiency with Windows operating systems and Intel-based hardware
Willingness to learn IT concepts through collaboration and self-study to grow in desktop computer system support
Self-starter capable of managing daily tasks and assigned projects independently
Team-oriented, adaptable to change, and receptive to feedback
Comfortable working in an environment with multiple applications from multiple vendors
Excellent communication skills across all levels of the organization
Ability to multitask and prioritize during emergent issues

Technologies

RIS
PACS
Medinformatix
Fuji Synapse
Windows

Benefits

401(k) Retirement Plan with employer profit sharing contribution
Paid Time Off Plan for vacations, sick leave and holidays
Health Insurance
Dental and Vision Reimbursement Plan
Health Savings Account
Flexible Spending Accounts, Health and Dependent Care
Employee Assistance Program
Voluntary Life Insurance and Short-Term Disability Insurance
401(k)
Dental Insurance
Vision Insurance
Life Insurance
Flexible Spending Account

Pay

Compensation: $24.00 - $32.00 per hour, DOE

Job Type

Full-time

Work Location

On-site in Bellingham, WA

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8d ago

Tier 1 Technical Support Specialist

Cybertools, inc. Puyallup, WA

Puyallup, WA

8d ago

$23+/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Tier 1 Technical Support Specialist at Cybertools, inc. serves as the first point of contact for managed services clients and supports workstation deployments, software installations, user onboarding, inventory management, and field service activities.

Responsibilities

Serve as the initial contact for incoming support requests via phone, email, and remote sessions.
Deliver strong customer service and timely issue resolution throughout interactions.
Log, categorize, prioritize, and document all service requests in ConnectWise Manage.
Troubleshoot Windows desktop operating systems and Microsoft 365 applications.
Resolve common issues related to printers, networking, email, remote access, VPN, and VoIP.
Escalate complex problems to Tier 2 when appropriate.
Maintain thorough ticket documentation and accurate time entries.
Provide proactive communication and status updates to customers during the ticket lifecycle.
Ensure every workstation is deployed fully operational on Day One.
Receive, inspect, and log incoming hardware shipments into asset tracking systems.
Prepare and stage equipment for deployment; maintain imaging bench and staging areas.
Keep hardware inventory organized and secure; process vendor warranty returns and defective equipment.
Assist with secure disposal of retired equipment per company policy.
Assist with setup and configuration of Microsoft Office, Adobe Acrobat, Teams, Visio, Project, web browsers, VPN software, print software, line-of-business and security applications, and customer-specific software.
Verify proper licensing, functionality, and documentation before ticket closure.
Support new employee onboarding and user account changes, including Microsoft 365 licensing and shared mailbox/ distribution list management.
Deploy printers and perform device replacements as needed.
Perform basic Active Directory and Microsoft 365 administration; support on-site and remote access as required.
Follow Cybertools AMC workflows and documentation procedures.
Travel to customer locations to deploy workstations, install monitors and docking stations, replace desktops and laptops, install printers, troubleshoot onsite issues, and perform basic network tasks.
Assist with office relocations and organize workstation and network cabling to company standards; conduct basic cable tracing and testing.
Provide customer-facing technical support and maintain documentation, updating IT Glue, asset details, workstation configurations, and passwords per policy.
Maintain inventory records and track equipment deployments and returns.
Support security responsibilities including MFA setup, password resets, user verification, Microsoft Defender monitoring, and basic cybersecurity best practices; escalate suspected security incidents per policy.
Participate in ongoing training, quality assurance reviews, process improvements, and rotating on-call schedules; respond to after-hours requests within SLAs.

Technologies

Windows 10/11
Microsoft 365
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Exchange Online
OneDrive
Basic networking (TCP/IP, DNS, DHCP)
VPN technologies
VoIP systems
Printer troubleshooting
ConnectWise Manage (preferred)
IT Glue (preferred)
RMM platforms
Microsoft Defender
Microsoft Office
Adobe Acrobat
Microsoft Visio
Microsoft Project
Web browsers
VPN software
Print software
Line-of-business applications
Security applications
Customer-specific software
RMM agents
Backup agents

Requirements

Tier 1 experience with 3 years preferred

Benefits

Dental insurance
Health insurance
Vision insurance
Professional development assistance

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft Fundamentals (MS-900, AZ-900)
Microsoft Modern Desktop Administrator (preferred)
ConnectWise certifications (preferred)

Experience

Tier 1: 3 years (Preferred)

Application Question(s)

Do you now or in the future require employment sponsorship?
What is your salary requirement?

Work Location

Location: Puyallup, WA (onsite)
Work arrangement: In person

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9d ago

Help Desk Support Technician

Lynden Door Lynden, WA

Lynden, WA

9d ago

$20 - $25/hr Full time Active Directory Application Support Computer Skills

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Job Description

This onsite role provides frontline IT help desk support for Lynden Door staff in Lynden, WA.

Responsibilities

Deliver Tier 1+ helpdesk support through the organization-wide ticketing system.
Capture and convert external requests from email, phone, instant messaging, SMS, and in-person conversations into tickets.
Troubleshoot and repair issues across PCs, peripherals, mobile devices, and desktop applications for staff in offices, warehouses, and remote locations.
Image, deploy, and configure desktops, peripherals, mobile devices, and applications for replacements, projects, or new hires.
Support end user network access and VPN connectivity, including wireless devices.
Provide basic support for corporate telephone systems (Mitel/ShoreTel).
Deliver basic ERP assistance for printer issues, application locks, and queue problems.
Assist with training on basic computer usage and company desktop software.
Assist with Active Directory group policies to automate PC security and standardization.
Support asset management of desktop, laptop, and mobile device inventories.
Recover devices and securely purge corporate data, retiring assets as required.
Maintain a spare parts and peripherals inventory for emergency use.
Recommend replacements or improvements for device assets and applications.
Document common IT issues and solutions and update the IT knowledge base.
Remind users of IT acceptable use policies and standards.
Escalate tickets to IT staff at Tier 2 or beyond when needed to ensure resolution.
Collaborate with colleagues within the Help Desk and Asset team or Technology Group to meet department goals.
Other duties as assigned.

Requirements

Excellent written and verbal communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft Office software and services, with emphasis on Office365.
Solid experience with Windows based systems (Windows 10/11, Active Directory, PowerShell); Windows Server experience is a plus.
Solid understanding of PC hardware, including replacing and upgrading parts.
Basic familiarity with mobile devices (iOS and Android).
Strong understanding of IT concepts, practices, and technologies.
Basic networking knowledge, including TCP/IP.
Associate or Bachelor degree in Information Technology, Computer Science, or a related field.

Technologies

Office365
Microsoft Office
Windows 10/11
Microsoft Active Directory
PowerShell
Windows Server
Mitel/ShoreTel
VPN
TCP/IP
Group Policy

Details

Location: Lynden, WA (onsite)
Department: Technology: HDA Team
Hours: Monday-Friday, Day Hours (40 hours/week), additional hours as needed
Travel: Minimal local travel with occasional trips to branch office locations
Reporting: IT Help Desk & Asset Manager, Lynden Door Family of Companies
Salary: USD 20 - 25 per hourly
Education: Associate or Bachelor degree in Information Technology, Computer Science, or a related field

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9d ago

IT Support Specialist

Apex Mechanical, LLC Battle Ground, WA

Battle Ground, WA

9d ago

$20 - $25/hr Full time Application Support Cloud Platforms Computer Skills

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Job Description

The IT Support Specialist role at Apex Mechanical, LLC focuses on delivering technical assistance across office and field operations, developing AI driven tools, and implementing automation to enhance efficiency in daily processes.

Responsibilities

Provide technical support for business software and end users across both office and field environments.
Design and deploy AI powered tools and automation to streamline workflows and boost productivity.
Troubleshoot hardware and software issues for staff in the office and on site.
Support computers, mobile devices, and job site technology.
Assist with general IT tasks and departmental needs as they arise.
Communicate clearly with users across a range of technical skill levels.

Requirements

Experience with programming languages and scripting such as Excel queries, Python, C#, JavaScript, SQL, or PowerShell.
Knowledge of AI tools, automation, and business process optimization.
Patient, resourceful, and solutions oriented.
Comfortable supporting users with varying levels of technical proficiency.
Strong troubleshooting skills.
Programming and coding experience is preferred.

Technologies

Python
C#
JavaScript
SQL
PowerShell
Excel
Microsoft Office
Adobe Acrobat
Dropbox
SharePoint
Bluebeam
Procore
AI tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment

This role involves active, on your feet assistance for staff along with desk-based tasks.

Compensation

Hourly pay: USD 20.00 – 25.00 per hour

Location and Work Arrangement

Location: Battle Ground, WA (onsite)

Work arrangement: In person

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10d ago

IT Support Specialist

Electric Mirror LLC Everett, WA

Everett, WA

10d ago

$36 - $43/hr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

What we offer

Health, dental, and vision insurance to support well being for you and your family
Life insurance and 401(k) options
Paid time off to recharge and reset
Opportunities for advancement within a growth-ready team
On-the-job training to expand your IT skills and impact
Employee assistance program (EAP) for personal and professional support
Employee discount and referral programs that recognize your network

Location: Everett, WA (onsite). Compensation: USD 36 - 43 per hour. Experience required: 5+ years.

Responsibilities

Serve as the escalation point for complex issues across endpoints, servers, and infrastructure
Diagnose and resolve problems with Windows operating systems, applications, and enterprise endpoints
Troubleshoot Microsoft 365 services, including Exchange Online, Teams, and SharePoint
Address identity and access matters involving Entra ID and Active Directory
Perform root-cause analysis and implement durable, long-term solutions
Provide remote and on-site support for corporate and production environments
Maintain and troubleshoot network infrastructure: switches, VLANs, routing, segmentation
Manage wired and wireless networks, firewall configuration, and monitoring
Diagnose performance issues, latency, outages, and connectivity problems
Support hybrid infrastructure spanning on-prem data centers and Azure cloud networking
Assist with network design improvements and optimization
Support Windows Server and Linux systems, including Hyper-V environments
Handle system provisioning, patching, and lifecycle management; monitor server performance
Assist with infrastructure upgrades and migrations
Administer Microsoft 365 tenant services (Exchange Online, Teams, SharePoint)
Administer Azure services (compute, networking, identity, RBAC)
Administer Microsoft Intune for device enrollment, policies, compliance, and endpoint security
Troubleshoot identity synchronization and access issues; support conditional access, MFA, and device compliance
Enforce security best practices: endpoint protection, firewall rules, vulnerability management
Monitor for security threats and participate in incident response and remediation
Ensure adherence to security policies and standards across the environment
Manage and support backup platforms (e.g., Veeam, cloud backups); perform backup validation and restore testing
Support disaster recovery procedures and failover scenarios; maintain data integrity
Develop and maintain automation scripts (PowerShell preferred); seek opportunities to reduce manual effort
Leverage AI tools to enhance IT operations and contribute to standardization and documentation
Maintain accurate documentation of systems, configurations, processes, and troubleshooting steps
Contribute to internal knowledge base and standard operating procedures
Assist with IT projects including ERP, infrastructure upgrades, and cloud migrations
Collaborate with engineering, operations, and leadership; provide input on system design and architecture decisions