IT Support Specialist

Beacon Technologies is hiring an IT Support Specialist to help keep day-to-day technology running reliably across its Madison, WI team. In this hybrid role, you will respond to support requests, troubleshoot common hardware, software, and connectivity issues, and help users regain access to the systems they need to work.

What you will do

• Handle IT support requests through phone, email, or the ticketing system.
• Troubleshoot desktop computers, laptops, printers, and software applications.
• Support login and account access, including password resets and access-related issues.
• Install, configure, and maintain authorized hardware and software.
• Diagnose basic network, Wi-Fi, VPN, and connectivity problems.
• Document incidents, troubleshooting steps, and final resolutions.
• Escalate complex technical problems to senior IT staff when needed.
• Assist with employee onboarding and workstation setup.
• Maintain IT asset records and technical documentation.
• Follow cybersecurity policies and help protect confidential company information.

Key qualifications

• High school diploma or equivalent; IT-related education preferred.
• Previous IT support, help desk, or technical troubleshooting experience is an advantage.
• Familiarity with Windows operating systems and Microsoft 365.
• Basic understanding of computer hardware, networking, and user account management.
• Strong communication and customer service skills, including the ability to explain technical details to nontechnical users.
• Excellent organization, problem-solving, and time-management skills.
• Ability to work independently and collaborate with a technical team.

Technologies you will work with

• Windows
• Microsoft 365
• Wi-Fi
• VPN

Preferred experience

• Experience with IT ticketing and remote support tools.
• Familiarity with Microsoft Entra ID or Active Directory.
• Basic knowledge of endpoint security and network troubleshooting.
• CompTIA A+ certification or equivalent technical training.

Compensation and location

Madison, WI (hybrid). Pay range: USD 22–30 per hour. Education requirement: High school diploma or equivalent.

Benefits

• Dental insurance
• Flexible schedule
• Retirement plan

How to apply

Prepare an updated résumé that highlights your IT troubleshooting, computer support, and customer service experience. Contact Beacon Technologies or visit its verified careers page to confirm current IT Support Specialist openings in Madison, WI.